Acropolis Casino

[caruso]

Thanks.

So Acropolis haven't been bought by VIP, they've been bought by L & G, who also bought VIP??

Whi is "Leisure And Gaming" anyway? Google doesn't yield much - they don't have a website??

"Leisure & Gaming plc

Company Information

Address: 10th Floor, Bucklersbury House
3 Queen Victoria Street
London
EC4N 8EL"

No names, no phone, no email, no nothing. No web site.

So Acropolis is now operated by a faceless corporation we have absolutely no information on, CS is unresponsive and, FTR, there are now worrying trends emerging in the payments department alla most every other Playtech out there.

This is not looking good.

 

[sk2005]

Thanks.

So Acropolis haven't been bought by VIP, they've been bought by L & G, who also bought VIP??

Whi is "Leisure And Gaming" anyway? Google doesn't yield much - they don't have a website??

"Leisure & Gaming plc

Company Information

Address: 10th Floor, Bucklersbury House
3 Queen Victoria Street
London
EC4N 8EL"

No names, no phone, no email, no nothing. No web site.

So Acropolis is now operated by a faceless corporation we have absolutely no information on, CS is unresponsive and, FTR, there are now worrying trends emerging in the payments department alla most every other Playtech out there.

This is not looking good.

This scares me a lot. I have a lot of money in my Acropolis account and i have no access to it for 2 weeks already. I am just unable to enter casino Cashier. All my emails are unanswered. That is unbelievable- i always trusted Stanley so i kept some money in the account without withdrawing it all the time.

 

[sk2005]

Thanks.

So Acropolis haven't been bought by VIP, they've been bought by L & G, who also bought VIP??

Whi is "Leisure And Gaming" anyway? Google doesn't yield much - they don't have a website??

"Leisure & Gaming plc

Company Information

Address: 10th Floor, Bucklersbury House
3 Queen Victoria Street
London
EC4N 8EL"

No names, no phone, no email, no nothing. No web site.

So Acropolis is now operated by a faceless corporation we have absolutely no information on, CS is unresponsive and, FTR, there are now worrying trends emerging in the payments department alla most every other Playtech out there.

This is not looking good.

I found their website. Here it is:

You do not have permission to view link Log in or register now.

I also found an email there: info@lngplc.com

 

[caruso]

Oops. I stopped my Google search much too early - sorry if I freaked you out, SK2005.

OK, looks much better. These people are London based, so should make contact pretty straightforward.

However, they do NOT list Acropolis as one of their brands, and the Acropolis site DOES claim they are under Stanley.

I still find this all very odd. I'll call them Monday and see if they can cast any light on the matter.

 

[jetset]

L&G is not a "faceless corporation" but a well funded and well managed group with Alistair Assheton as CEO - he's a well respected straight arrow in the industry and a very experienced online gambling executive.

L&G also took over English Harbour group for over 12 million recently, and Alistair was quick to intervene with his management team when there were player complaints on a thread elsewhere on this site.

You guys need to check out Casinomeister News more often - all this stuff is in there somewhere.

 

[sk2005]

L&G is not a "faceless corporation" but a well funded and well managed group with Alistair Assheton as CEO - he's a well respected straight arrow in the industry and a very experienced online gambling executive.

L&G also took over English Harbour group for over 12 million recently, and Alistair was quick to intervene with his management team when there were player complaints on a thread elsewhere on this site.

You guys need to check out Casinomeister News more often - all this stuff is in there somewhere.

I hope they are a respectful company but before they took over Stanley it was taking only 1-2 hours to get a response from Acropolis support. Now, it is already two weeks, tons of emails and no any single reply. And this is not a small problem - their cashier just doesn't let me in (i tried from different computers). So my funds are trapped now.

Caruso, i will be thankful to you if you make a call to L&G on Monday and get some more info on this one.

 

[caruso]

L&G is not a "faceless corporation" but a well funded and well managed group with Alistair Assheton as CEO - he's a well respected straight arrow in the industry and a very experienced online gambling executive.

Very glad to hear it. BUT, it throws up a few questions:

1) Why is there no mention of Acropolis on the site? They list the sportsbook, so it's not like they're keeping their gambling ops under wraps.

2) Why is Stanley still listed as the owners of Acropolis? The "about us" page is important, not an afterthough. It should be the first, and in fact pretty much the ONLY, webpage to need updating.

3) Things seem to have taken a downturn: three players have reported no response from CS for up to TWO WEEKS, and I have also not received a reply to an email I sent yesterday. There are also other issues which lead to me believe things have taken a recent remarkable turn for the worse here. Stress on "recent" - the buyout happened last year, and these issues have only recently emerged.

All in all, I'm scratching my head a bit.

 

[jetset]

AA given a heads up on this - it sounds like teething problems associated with the takeover, but these should have been sorted out by now. Before we start condemning everyone let's see what happens.

Go ahead and contact the London office, too - might as well come at the problem from two angles.

 

[maxlevine]

Jetset, condemning the lack of service or simply worrying about it is justified. Sometimes a transition is botched or doesn't go smoothly and problems occur. This transfer shouldn't matter for the players when it is taken over by a legitimate establishment but communication lines shouldn't be closed no matter what. Worst case scenario, there should have been a message on the website stating possible delays due to technical difficulties, or even offering an alternate email/phone number.

Easy for me not to worry, I have no money in that account. But I understand those who have a few thousands in their account and cannot get in touch with CS. Once again, it is not a client's duty to consider internal problems as valid justification for poor service, whether that company is AIM listed or not.

Max

 

[jetset]

Maxlevine, if you read my post you will see that communication before assuming the negative is exactly my point.

No-one is diminishing the legitimacy of complaints here - I am simply trying to find out why this is happening, and emphasising that a responsible company under an effective chief executive is involved and not some back street, questionable operation.

That very fact is likely to bring about redress.

 

[caruso]

Caruso, i will be thankful to you if you make a call to L&G on Monday and get some more info on this one.

Done - but I have nothing to report as yet. The fellow to speak to, one Henry Birch, is out the office until next Monday - and Jetset's pal Alistair Asheton is with him, apparently.

I have all contact details and will keep on top of this. That is, assuming Jetset cannot get through to A.A. in the meantime.

Not an especially satisfactory start, I must say.

 

[sk2005]

Done - but I have nothing to report as yet. The fellow to speak to, one Henry Birch, is out the office until next Monday - and Jetset's pal Alistair Asheton is with him, apparently.

I have all contact details and will keep on top of this. That is, assuming Jetset cannot get through to A.A. in the meantime.

Not an especially satisfactory start, I must say.

Thank you for your efforts, Caruso.
So, now one more week to wait? Hmm, very strange assuming that player only wants to get access to his funds. And support is non-existent.

 

[caruso]

Contact.

Should be progess reports a little earlier than expected.

One way or another, I'm confident that issues here will be resolved satisfactorily.

 

[caruso]

If you have an issue with Acropolis that I don't already know about and you haven't asked Bryan for help already, could you please drop me an email with name and account details post-haste?

 

[caruso]

One way or another, I'm confident that issues here will be resolved satisfactorily.

The one issue I was aware of has been resolved favourably. Not heard anything else here or anywhere else recently, so I assume that's case closed as far as payment issues go?

Still need to clarify a few things reflecting on the CS problems, however.

 

[spearmaster]

I'll back Alistair as well, known him for many years now and he's a straightshooter - his only problem is that he's always travelling

 

[Macgyver]

Caruso,

Can you ask your contact why I can't even open an account with Acropolis?

I've tried Firefox and IE, both just freeze me up after I hit the "Create Account" button. It starts to open a window called "Cashier," but then just cycles through until I force it to quit.

I'm not too overly concerned, but I may get a wild hair to try their casino some other day.

 

[suzecat]

Caruso,

Can you ask your contact why I can't even open an account with Acropolis?

I've tried Firefox and IE, both just freeze me up after I hit the "Create Account" button. It starts to open a window called "Cashier," but then just cycles through until I force it to quit.

I'm not too overly concerned, but I may get a wild hair to try their casino some other day.

Hi Mac!

I checked out the Acropolis site to see if it listed any specific requirements but did not find anything unusual as long as you are not on a Mac.

The small window opening and then the crash leads me to wonder if the cashier function is JAVA based. The "About Us" page says their SW was proprietary before they switched to Playtech. Perhaps integrating the cashier function hit some bugs. Is Java installed and enabled on your PC?

 

[Macgyver]

Hey there, suzecat ...

Yeah, I have Java. I just tried the flash casino again in IE and got the same thing ... the window pops up and changes its title to "Cashier", but nothing ever pops up into it. It just stays a white screen.

Download is just as bad, though I haven't tried that recently. Again, not that big of a deal, but I keep trying every once in a while anyway.

 

[suzecat]

Hey there, suzecat ...

Yeah, I have Java. I just tried the flash casino again in IE and got the same thing ... the window pops up and changes its title to "Cashier", but nothing ever pops up into it. It just stays a white screen.

Download is just as bad, though I haven't tried that recently. Again, not that big of a deal, but I keep trying every once in a while anyway.

Perhaps it is mojo in your favor!

I downloaded, installed, opened an account and deposited today at Acropolis. Lost it all lightning fast!

I'd say the big dealer in the sky is looking out for you (so you can shake some bonuses in other places)

 

[Peaceful1]

Still same problems...

Today, for the first time since starting this thread, I re-downloaded and signed into Acropolis. I was able to sign in, both download and flash versions, but still had the same problems when trying to access progressive games on each. I still refuse to make deposits, but luckily I had comp points to convert to cash, just so I could see if anything changed.


On the download version, I got the same exact popup error message that I did about a month ago when trying to play a Progressive game. It read:


"Sorry, there is no response from the gaming server.
You may continue playing in offline mode only.
Please contact Customer Support at support@acropoliscasinos.com for immediate assistance.
We apologise for any inconvenience caused."



On the flash version, this message came up:


"Server Busy.

Please try again at a later time. Sorry for the inconvenience."


The scrolling marquee that usually reads what the Progressive jackpot is up to on each game still reads "$0.00".

To date, I STILL have not gotten any responses to my initial email inquiries.

Upon downloading, their User Agreement still refers to ownership by Stanley Entertainment. Here is the first part of the End-User Agreement that came up for me when I downloaded the casino:

"END-USER AGREEMENT

PLEASE READ CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND THE FOLLOWING LEGALLY BINDING AGREEMENT BETWEEN Stanley Entertainment NV UNDER THE BRAND NAME OF Acropolis Casinos AND YOU. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL ATTORNEY IN YOUR JURISDICTION.

1. DEFINITIONS
The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise.
Online Casino - Stanley Entertainment's internet gaming system on the Website and related services and gaming activities as offered and listed at www.acropoliscasinos.com including but not limited to, online casino and/or online bingo and/or Online Casino and/or any other games, where applicable;"



and so on, etc.


It also concerns me that they still do not offer online chat help. Though this may not be required, it does not lend to their credibility when any facets of the casino are in question.

Suzecat, did you notice any problems accessing/playing the Progressives?

I've been trying to keep up with the new posts/updates on this thread, so forgive me if I've missed anything. I can see that there was question as to if Stanley Entertainment (a reputable group) is still owner, and that a couple of members, primarily Caruso have been researching this issue.

Caruso, have you been able to confirm what ownership this casino is under, or is investigation on this still ongoing, etc.?

When I first opened the account (early Feb.), I did notice a markable difference in their customer service from what it has turned into. I see other players have noticed this.. so this is all still a mystery, and no changes on my end. Thanks and appreciation to all the comments/posts/information regarding this.

 

[Peaceful1]

Interesting note...

Upon trying to search more info on this Acropolis situation/ownership.. I came across this, and I see Alistair Assheton's name has been mentioned throughout this thread as the key person to contact..

Anyone happening to be attending this the next two days??

You do not have permission to view link Log in or register now.

 

[spike38]

Acropolis

You are not alone, Cynthia. I have been getting the same server error message as you on the progressives for a month now. And the same as you I'm not depositing there until this is corrected or explained.
I have emailed them three times since the 1st of last month, the 1st two went unanswered but I sent the third one to the cs@acropolis email address from a previous post and got a prompt reply. The only problem was they just said something about forwarding my email to the appropriate channels and never mentioned the progressive slot deal, even though I specifically asked what the problem was. That was two days ago.
Maybe you could try that email addy,though. Good luck !

 

[suzecat]

Suzecat, did you notice any problems accessing/playing the Progressives?



Cynthia: just tried it and have same problem as you describe. Downloads ok but jackpot shows as $0 and then popup appears that says server is unavailable and I can play in offline mode.

 

[spike38]

Acropolis

This morning the progressives are finally back on board. Wall Street stands at $33,200. I still am wondering where they went for over 30 days and why all the secrecy when I asked what was going on.