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Aces.com not worth the trouble

Discussion in 'Online Casino and Poker Complaints - old section' started by Macgyver, Nov 1, 2005.

    Nov 1, 2005
  1. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I don't know if Aces.com will continue to have their monthly offer, but they've effectively screwed me out of it for October and the future. It took an act of God (or Congress) last month just for them to award it to me ... quite possibly it's for the best that they've banned me from it.

    However, I do feel that other people should know about this idiotic, backwards place before they deposit their money into them. :D

    Last month, it took me approximately 15 Live Chats (no lie) for these people to wake up and understand simple US time zones. Their offer stated that a player could deposit $50 on a specific day from 00:01 - 23:59 Eastern time zone. If the player did that and wagered $50, the player would get a $50 bonus "immediately" (yeah, right) that would have to be wagered 20 times.

    I deposited last month at 01:13 Eastern time zone (where I live) on the correct day. I went back and forth with their Live Chat (supervisors included) trying to explain why my deposit showed in their servers (located in the Pacific time zone) at 10:13 the night before. To spell it out, the Pacific time zone in the US is 3 hours behind the Eastern time zone. Hence, 10:13 p.m. in the Pacific is 01:13 a.m. the next day in the Eastern time zone. Every time someone said they understood, I'd wait a few days with no bonus being awarded and have to deal with someone else who had no idea what I was talking about.

    Anyway, got September's bonus and had a really good run, withdrawing roughly $175 off that $50. On to October, where I followed their same rules one more time, this time depositing well into the correct day, even for their Pacific time zone servers.

    Two weeks later, it's almost November, and still no bonus. An email on the 27th says they're still looking into it ... so much for the "immediately" awarded bonus after having wagered $50.

    Tonight, this Live Chat:

    So, let the gambler beware at this place. I'm not going to waste Bryan's time with a PAB nor do I care about how sterling their owner, Sportingbet, is supposed to be. These people are clueless fools who deserve no one's money.
     
  2. Nov 1, 2005
  3. casinoplayer658

    casinoplayer658 Dormant account

    Occupation:
    Tech
    Location:
    USA
    Wow.. What idiots.

    Probably better off not playing there anyway.
     
  4. Nov 1, 2005
  5. Vambo

    Vambo Dormant account

    Occupation:
    cook
    Location:
    Scotland
    They also advertise $50 free just for downloading the casino

    But it is not true
     
  6. Nov 4, 2005
  7. eric5148

    eric5148 Dormant account

    Occupation:
    Professional 2+2 reader
    Location:
    Texas
    They gave it to me. You just have to wait about a day.
     
  8. Nov 5, 2005
  9. andyhinckley

    andyhinckley Meister Member CAG mm3

    Occupation:
    whatever
    Location:
    uk
    but did you have to make a deposit first?????
     
  10. Nov 5, 2005
  11. eric5148

    eric5148 Dormant account

    Occupation:
    Professional 2+2 reader
    Location:
    Texas
    I made a deposit right after I downloaded the software, so I don't know whether you have to deposit.
     

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