Hi all,
Maybe someone has some clarity available on this situation. After a disagreement (amiable enough) with a accredited casino, and being unable to resolve to my satisfaction, I asked for my account to be closed and my personal data to be removed from their system. I have asked in the same email conversation a few times, only to be offered self-exclusion, with a point blank "there is no other way".
I explained I don't want to self-exclude. SE has suggestions not relevant (issues with gambling etc), and as we know, may cause issues with other casinos. SE also allows the possibility of the account opening automatically at a future date, and my details continuing to be held.
I'm in Ireland (rep), and the Casino is licensed in Malta I think. You think I have any recourse here? The information available on closing vs SE is non existent.
I don't want any agreement with the Casino now, in regards to the original issue, we are done. This is not a leverage post.
Many thanks.
Maybe someone has some clarity available on this situation. After a disagreement (amiable enough) with a accredited casino, and being unable to resolve to my satisfaction, I asked for my account to be closed and my personal data to be removed from their system. I have asked in the same email conversation a few times, only to be offered self-exclusion, with a point blank "there is no other way".
I explained I don't want to self-exclude. SE has suggestions not relevant (issues with gambling etc), and as we know, may cause issues with other casinos. SE also allows the possibility of the account opening automatically at a future date, and my details continuing to be held.
I'm in Ireland (rep), and the Casino is licensed in Malta I think. You think I have any recourse here? The information available on closing vs SE is non existent.
I don't want any agreement with the Casino now, in regards to the original issue, we are done. This is not a leverage post.
Many thanks.