Playing with a bonus at buckandbutler (deposit: 12,-; bonus 48,-) and while playing reel steal this shit happens to me: made a 9,- spin, won nothing and so broke the bonus rules (not more than 10% of the bonus amount).
I quickly stopped playing and went to live chat to explain the situation. The chat was

"Isabelle Thu, 7/31/2014 03:22:13 pm
Hello X. I'm your butler. How can I help you?
Me Thu, 7/31/2014 03:23:07 pm
Hi, im using the autoclub bonus (got 48,- bonus) and while playing reel steal i made accidentely a spins of 9,- instead of 0,90. didnt win with the spin but i know its against the rules...
Hello ?
Isabelle Thu, 7/31/2014 03:25:40 pm
Hello!
Me Thu, 7/31/2014 03:25:57 pm
you read my problem ?
Isabelle Thu, 7/31/2014 03:26:03 pm
One moment please, checking
Thank you for letting us know, kindly note that the max bet is 10%/stake of received bonus
Me Thu, 7/31/2014 03:29:34 pm
i know
i accidentely hit max bet
Isabelle Thu, 7/31/2014 03:29:55 pm
Yeh
Me Thu, 7/31/2014 03:30:03 pm
and now ?
Isabelle Thu, 7/31/2014 03:32:31 pm
Well if you win with the bonus,the funds will be confiscated according to terms and conditions
Me Thu, 7/31/2014 03:32:39 pm
omg
thats not a good solution
i didnt win with the spin, it was only one spin and it was an accident because of the bloody max bet button !
Isabelle Thu, 7/31/2014 03:34:15 pm
Let me askmy manager,give me a few minutes...
Ok so what we can do is,since you didnt win on that spins I can add a note in your account that if you win and withdraw its possible that we can approve your withdraw anyway. This is nothing I can promice to 100% but its possible if they in that case investigating your gaming history and see that only it was 1 spina nd you didnt win.
Me Thu, 7/31/2014 03:39:14 pm
hmm, ok,
