I am hoping Mark will sort this out for me.
The core of my problem is that I took a bonus at 32Red and accidentally broke the following T&C;
"There is a maximum stake of 6.25 Chips (or coin equivalent) per bet until the play through requirement has been met. For the purposes of this rule a Bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games)."
And can be viewed here;
If you ask me it's a stupid trouble making T&C as 99% of players would never read it and many I'm sure would bet over 6.25.
Checking through my play logs at 32Red shows that I made the following bets over 6.25:
$12.00
$12.00
$12.00
$12.00
$30.00
$15.00
$12.00
$45.00
$9.00
$27.00
As soon as I realised I broke a T&C I contacted 32Red's support who told me that I will only know if I will be punished for this if I manage to win on the bonus.
This is no good to me as I don't know where I stand; for instance if I happen to win big, 32Red could hit me with increased play through or worse. I explained this to the rep. but he said they cannot tell me beforehand whether or not I will be punished for this.
Only after and only if I win will they tell me.
He did though, offer to refund my deposit.
But I am still unsatisfied with this and will probably close my account and not return if this cannot be resolved. What I would like is a concrete answer;
Will I or won't I be subject to increased playthrough or winnings removed, etc.?
It was a genuine mistake that won't happen again and I wouldn't want to burn my bridges with one of the best casinos on the net.
Hoping I can get some help here.
The core of my problem is that I took a bonus at 32Red and accidentally broke the following T&C;
"There is a maximum stake of 6.25 Chips (or coin equivalent) per bet until the play through requirement has been met. For the purposes of this rule a Bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games)."
And can be viewed here;
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If you ask me it's a stupid trouble making T&C as 99% of players would never read it and many I'm sure would bet over 6.25.
Checking through my play logs at 32Red shows that I made the following bets over 6.25:
$12.00
$12.00
$12.00
$12.00
$30.00
$15.00
$12.00
$45.00
$9.00
$27.00
As soon as I realised I broke a T&C I contacted 32Red's support who told me that I will only know if I will be punished for this if I manage to win on the bonus.
This is no good to me as I don't know where I stand; for instance if I happen to win big, 32Red could hit me with increased play through or worse. I explained this to the rep. but he said they cannot tell me beforehand whether or not I will be punished for this.
Only after and only if I win will they tell me.
He did though, offer to refund my deposit.
But I am still unsatisfied with this and will probably close my account and not return if this cannot be resolved. What I would like is a concrete answer;
Will I or won't I be subject to increased playthrough or winnings removed, etc.?
It was a genuine mistake that won't happen again and I wouldn't want to burn my bridges with one of the best casinos on the net.
Hoping I can get some help here.