Bonus Complaint Accidentally broke 32Red's T&C

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
I am hoping Mark will sort this out for me.

The core of my problem is that I took a bonus at 32Red and accidentally broke the following T&C;
"There is a maximum stake of 6.25 Chips (or coin equivalent) per bet until the play through requirement has been met. For the purposes of this rule a Bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games)."
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If you ask me it's a stupid trouble making T&C as 99% of players would never read it and many I'm sure would bet over 6.25.

Checking through my play logs at 32Red shows that I made the following bets over 6.25:

$12.00
$12.00
$12.00
$12.00
$30.00
$15.00
$12.00
$45.00
$9.00
$27.00


As soon as I realised I broke a T&C I contacted 32Red's support who told me that I will only know if I will be punished for this if I manage to win on the bonus.
This is no good to me as I don't know where I stand; for instance if I happen to win big, 32Red could hit me with increased play through or worse. I explained this to the rep. but he said they cannot tell me beforehand whether or not I will be punished for this.
Only after and only if I win will they tell me.

He did though, offer to refund my deposit.
But I am still unsatisfied with this and will probably close my account and not return if this cannot be resolved. What I would like is a concrete answer;
Will I or won't I be subject to increased playthrough or winnings removed, etc.?

It was a genuine mistake that won't happen again and I wouldn't want to burn my bridges with one of the best casinos on the net.

Hoping I can get some help here. :cool:
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
I did something of the same at Unibet. I broke a T & C rule. Me and a friend was playing, and we used his credit card on one of the deposits in my account. It was a stupid mistake. My own fault.

But I contacted Unibet, and told them that I had done this by a mistake. I asked them if that could cause a problem with withdrawals. They told me the same as 32red told you.

I closed my account, and has not played there again.
 

Rick Deckard

Experienced Member
Joined
Jan 5, 2011
Location
UK
It's very clearly stated in the T&C's so I would have to disagree with you on this. They aren't the usual monolithic TnC's you find at most casinos.

Call me a dummy but what does 6.25 chips actually mean. Is it 6 x £1 chips size as the maximum or could you have bet 6 x £10 chips. And with the coin equivalant condition might relate to video poker say £1 coins or even £5 coins. So can players use 6 x £5 coins and still meet the terms?
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
OK my honest opinion is that there a good casino if they offered you your original seed money back [you only lost the value of the bonus that you broke ]


dont bite off your nose to spite your face there will be many more bonuses and many more days to play , why you can redeposit and play on with no bonus or see if there is another one available

good casino to offer money back in full R C
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Problem was resolved within the hour with the help of Mark.
"...we are happy to 'ignore' the breach of t&c on this occasion."

Looks like it's 'game on' with 32Red. :)

Thanks Mark!


Call me a dummy but what does 6.25 chips actually mean.
Means £6.25 or €6.25 or $6.25 in whatever currency you are using.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The punishment would be to subject any winnings gained through said breach to a 100x WR.

It is something they should have been more clear about. It isn't very good to tell a player that they cannot be told where they stand for a PAST action unless they end up WINNING. This should be reserved for the rogues, and 32Red should have made a decision based on the past breaches, and qualified it with "provided no further breaches occur".

For example, "we are prepared to overlook these breaches provided no further breaches occur"
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Ofcourse the casino should tell the player where he stands, after making an honest mistake, and ASKING them where he stands. Anyting else would, in my book, be the end of that relationship.
Thanks for solving this in the only decent way Mark.
I have to say tho, that I find it rather alarming, that it was only solved because the player was able to ask YOU.
What about players not on CM, with their only option being asking your support dept ?
 

BBKPoker

halfway to busto
PABrogue3
Joined
Dec 5, 2005
Location
Edinburgh, Seattle, Vancouver BC, Auckland
Luckily it says right in their terms what the penalty is. Any wins you have from placing wagers over 6.25 are subject to a 100x playthrough.

Also luckily, only the welcome bonus has this term in the future when you can take a bonus you can bet whatever you wish, cuz they are cool like that.
 

elscrabinda

Full Member
PABnoaccred
PABnorogue
Joined
Oct 20, 2004
Location
Oxford
Haha, those terms and conditions are great. If you took the maximum bonus of £160 on a £100 deposit and chose to play one of the better blackjack games you'd have to wager £390,000 and never bet more than £6/hand while doing it! Why not just call it a slots bonus and be done with it? At least then the 6.25 rule becomes a little less ridiculous as thats a reasonably large spin size for most slots, but to insist that for instance a roulette player with £260 as their starting balance is not even allowed to place £10 on a spin is nonsense and bound (/designed) to trap people inadvertently.

Of course in this case Mark sensibly nipped the thread in the bud by waiving the rule, but what about for the non CM crowd? Why not just have a rule that is reasonable to recreational players and at the same time protects you from the all-on-one-hand brigade?
 

JWhit1986

Banned User
PABnononaccred
Joined
Jan 21, 2011
Location
Oz
I find it wrong that they don't simply just limit your max bet so you can't accidentally violate the term. There is no excuse at all to not limit bets if they want them under a certain amount. The software is capable of doing this as other casinos like Roxy Palace already have. Especially when you consider on slots that you can have it set up for a $5 spin then accidentally click "bet max" instead of "spin" and the your spin is far more than you intended and you've violated the rule.
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
Heres a question related to this, when playing the new "respin" games eg. Hot Ink, Reel Gems etc.
Does it count as a T&C breaking "bet" when I respin one reel for £18? (after a 0.50p spin)
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Does it count as a T&C breaking "bet" when I respin one reel for £18? (after a 0.50p spin)
I had similar questions like this myself. Like does it count on raises on card games? E.g. if my ante is $3 and I raise it $6 ($9 total bet) does this exceed the $6.25 limit? Live chat told me it does.

I assume for the new respin games it would be against the rule as well. But just to be sure ask their customer support.
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
Heres a question related to this, when playing the new "respin" games eg. Hot Ink, Reel Gems etc.
Does it count as a T&C breaking "bet" when I respin one reel for £18? (after a 0.50p spin)

Thats a very valid question.

I dont think it will get you into trouble at 32RED, as they always look at such a case in a human way, but many other MG casinos have the 25% rule in place when playing a bonus. (max. allowed bet is 25% of the bonus given)

This rule is easily broken when doing a respin.

Yet another reason to avoid these games.
What the hell were they thinking at MG headquarters when they invented this feauture?:confused:
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Thats a very valid question.

I dont think it will get you into trouble at 32RED, as they always look at such a case in a human way, but many other MG casinos have the 25% rule in place when playing a bonus. (max. allowed bet is 25% of the bonus given)

This rule is easily broken when doing a respin.

Yet another reason to avoid these games.
What the hell were they thinking at MG headquarters when they invented this feauture?:confused:

The answer is simple.

$$$$$$$$$$$$$$$$$$$$$
 
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