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Abracadabra Casino - will I ever get paid?

Discussion in 'Ask the Meister' started by vgyhnji, Oct 27, 2003.

    Oct 27, 2003
  1. vgyhnji

    vgyhnji Experienced Member

    Hi - I'm new to post here.

    The reason is simple - I'm looking for some guidance with a cash-in at Abracadabra Casino.

    I deposited $100 (not for any bonus) - played BJ a few sessions and cashed out about $250 up. But that was back in Sept, since when I have faxed numerous documents, sent many e-mails and even phoned CS - but still no payout nor agreement to do so.

    Is this usual?

    Will I ever get paid?

    (Just today I received a promotional e-mail from Golden Palace signed by an Anthony D'Amico - a mirror image of a promotional e-mail received a while back from Abracadabra - presumably they are related - can I go to them for help?)

    Thanks for any help
     
  2. Oct 28, 2003
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Could you post a URL for the casino. Thanks!
     
  4. Oct 28, 2003
  5. vgyhnji

    vgyhnji Experienced Member

    Hi Bryan

    is this what your after

    You must register/login in order to see the link.
     
  6. Oct 29, 2003
  7. vgyhnji

    vgyhnji Experienced Member

    Hi Bryan

    Tried to send you an e-mail but it was errored as too long.

    In brief I have contacted Live Help at Grand Online Casino (following another promotional e-mail signed by Anthony D'Amico).

    They were very helpful, could access my Abra account and we have agreed that I should fax confirmation of the address to which a payment should be sent (apparently the reason for the delay).

    On the basis that none of my e-mails nor faxes have specifically confirmed this information before, I have taken this at face value and hope to see the matter resolved.

    Naturally I will keep you posted either way.

    Thanks for your interest in this matter.
     
  8. Nov 28, 2003
  9. vgyhnji

    vgyhnji Experienced Member

    Hi

    Its finally time to update the situation here.

    Abracadabra have paid up my winnings, less $10 (presumably some sort of charge for processing the cheque! - I'm in no position to argue, am I?).

    It has taken from 26th Sept until now, a long list of e-mails, several phone calls and a number of live help sessions (via the web site of Grand Online - part of the same group it would seem) to finally see this through.

    On the basis that Abracadabra casino is inextricably linked to Grand Online, Golden Palace, Aspinalls (where I have had a similar problem with lack of replies to e-mails etc), Flamingo & Goldnugget casino's, I would personally think twice before depositing with any of them.

    Thanks for your help.
     

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