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A PAB question?

Discussion in 'Ask the Meister' started by Jasminebed, Mar 10, 2013.

    Mar 10, 2013
  1. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Are settlements that include a non-disclosure clause something ever negotiated by CM as part of the PAB procedure? If a player is offered one directly and takes it, of course that order should be respected, but as far as I can recall as these things ran here when I worked as a legal secretary, it was not against terms to say a non-disclosure agreement was signed standardly.

    This is merely a theorhetical question from my POV.

    We so often see PABs we never know how they were resolved, just that they were. Sometimes the player will come back about an outcome, but not always. I know a lot of PABs are never posted about beforehand at all, but for new members often it is an issue that leads them to join CM.

    There is a thread that's been bumped up about a PAB a couple of times that's now around 2 months with no news. No PAB mark to player's name, so I guess it's not closed, but it made me wonder about non-disclosure agreements.
     
  2. Mar 10, 2013
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As I recall Bryan has done NDAs on a PAB (PABs?) in the past. There's nothing to keep us from doing so again. So far it hasn't come up for me. I took over the PAB stuff in December 2007.

    As to the situation you mentioned where there's supposedly been a PAB where the complainant has heard nothing since they filed the PAB two months ago all I can say is "not likely".

    When we receive a PAB I log it into the system which generates an auto-response. Within a day or two of that I send the PABer an email telling them our initial position on the issue, good, bad or otherwise.

    By far the most common cause of a PABer "not hearing back" is because they are using a crappy email service that blocks our emails to them (see the PAB FAQ for details). This is an endless and ongoing problem. Probably 25% or more of the PABs end up getting tossed in the "incomplete, no response" pile because of these email issues.

    By far the most common cause of the email trouble is that the PABer did not read the PAB form nor the FAQ so is "unaware" of the email issue and never knows what the cause of the problem is. Needless to say, we place great emphasis on the importance of reading the PAB form _and_ the FAQ. Still, many people do not and so the problem persists.

    It's also not uncommon for our emails to end up in their spam bucket.

    The bottom line is that the PABer _will_ hear from us. If they don't then something has gone wrong.
     
    Last edited: Mar 10, 2013
    2 people like this.
  4. Mar 10, 2013
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
  6. Mar 10, 2013
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Are you thinking of this?: PAB listings in user profiles

    Not sure which issue you are referring to. Post a link or somesuch and I'll dig up the details -- sorry, afaict the link you posted here just points back to this thread, the one we're in right now -- but FTR 888 has almost never discussed cases. In all the years I've been in this business -- started in '98! -- I think I could count the number of cases they've actually properly discussed on one hand. And no, I'm not trying to be dramatic, I really mean five cases or less. In maybe twice that many cases -- and I'm being generous -- they have bothered to respond to a PAB, almost all of those being a "this was our decision, not open for discussion" type of response which basically means "talk to the hand". As the old saying goes "the man with the gold [strike]can be as big a dick as he wants to be[/strike] makes the rules".
     
    1 person likes this.

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