DaveG39
Full Member
- Joined
- Jul 19, 2009
- Location
- Glendale,CA,USA
Who Said This?
"Trust is what holds this industry together. If you don't have trust, you don't have anything worth dealing with. Since the online casino industry is still unregulated for the most part, players will remain cautious, cynical, pessimistic and accusatory. It is up to the casino to do battle against this negativity. The way to do this is to be upfront, honest, humble, and when you make a mistake - admit it. Admitting our mistakes humanizes us, and people relate to people this way. This is a people business."
Yes, but what if the "upfront, honest, and humble" answer is something like, "This is, and will continue to be, an ongoing issue. We are doing everything in our power to resolve it, but do not know when that will be...etc", platitudes to follow. Then what? I'd like to see them add a few days to there own stated guidelines (ie "up to 15 days for checks or wires" instead of the current 7-10. FYI, last time I chatted with CS re my cashout on the 7th, they said to expect 1-3 days delay beyond the normal 10.