A Letter To Players Of Slots Oasis Casino

[Deeplay]

Comparing BM casinos to online isn't quite fair. BM casinos have cash on site with which to pay you. Online casinos do have processing issues, even for electronic transactions. Also, I don't think it's quite fair for European players to be criticizing casinos for late payments to US players, which, I'm pretty sure is where most of the serious complaints are coming from. Remember, online gaming is still technically ILLEGAL here, so, I'm sure there are a few extra hoops to go through re processors. This would also preclude them from being entirely transperant about some issues.

Nah not comparing really just stating a fact. Sure I know it can take time to process winnings back especially to e-wallets such as neteller . Example 32red last withdraw under 7 hours back to my neteller.
3dice somtimes before you say Bam its their unless i withdrew to a card then it was a hellish 2 or 3 working days to hit my debit card.
Oh and lets not forget a few other MGS albeit not for US players always pay within 24 hours.
And finally if I win $10 or $10.000 they dont split the payments over weeks. I think you get my point. Anything over 24 to 48 hours max to process a payment in my book is not acceptable. Sure add some days for the money to arrive depending on your pay back method. But the rest is all bull.

I do kind of feel sorry for their rep as she is the lamb to the slaughter at the moment but thats part of the job sorry take the good hits with the bad. And if you want to be a stand up casino pay your damn players on time no excuse or get out of the game. rant over. As I say no pay/slow pay = no play

 

[Slotster!]

Nah not comparing really just stating a fact. Sure I know it can take time to process winnings back especially to e-wallets such as neteller . Example 32red last withdraw under 7 hours back to my neteller.
3dice somtimes before you say Bam its their unless i withdrew to a card then it was a hellish 2 or 3 working days to hit my debit card.
Oh and lets not forget a few other MGS albeit not for US players always pay within 24 hours.
And finally if I win $10 or $10.000 they dont split the payments over weeks. I think you get my point. Anything over 24 to 48 hours max to process a payment in my book is not acceptable. Sure add some days for the money to arrive depending on your pay back method. But the rest is all bull.

As I say no pay/slow pay = no play

Exactly.

Not sure about this bit though...

I do kind of feel sorry for their rep as she is the lamb to the slaughter at the moment but thats part of the job sorry take the good hits with the bad.

Someone working closely within a business, with direct access to enable INSTANT withdrawals when people here complain? The rep here knows exactly what's going on behind the cage... and why.

 

[bb1webs]

Hi all,

1st, sorry for the long post.

thank you to those who've offered feedback .. especially to those who spoke up against the grain (so to speak) that (admittedly I scanned some of the pages) for the most part it seems everybody has been paid but that sometimes its slower than others ...

I check out all the casinos I list but in the case of the C-Planet establishments ... I haven't been able to hit a decent sized win yet so it makes it tough to get a feel on the withdrawal situation. I do know I haven't had any complaints from other players though again admittedly they've not been up a long time on my sites.

Needless to say I value the input very much.

.....

If you've time ... this may be of interest.

When I first started out about 10 yrs back I had all the usual questions like "if you can take my money so fast why can't you pay me in same fashion?" ... you're just playing the wait and hope they go away game" .. many other less tasteful assumptions as well.

Here's what I've come to learn. As much BS as we players see ... the other side sees a ton more. Just like us ... they get cynical too ... prob not even realizing how cynical because they see so much BS (fraud, whatever you want to term it)

So begins the security dept. Which is prob one or a few competent folks to check out anybody who might be questionable .... this takes time to accomplish since so few are doing the checking ...

now understand that its not so much a matter of money ... well it is in that to get competent people handling that important area of the business ... yes it is expensive but moreso its prob just hard to find people who can do the job right ...

so things get behind ... a little out of hand ... then its not a far jump to being a real situation ... for which there is no quick fix because at that point you can't even bring in new people and expect them to be able to be much help. It takes a little time to understand any system ... and time is the one thing they don't have any more.

Casino is at fault don't get me wrong. Just pointing out some angles that might not have been considered.

I've become a real pain in the back side of my contact at C-Planet just becoming familiar with them and pointing out things I feel need fixed. he'll love hearing from me to visit this thread.

....

Would any of you play at a B&M casino where you would have to come back next Thursday (well, maybe, call first to be sure...) to collect your winnings?

And would the Rushmore group allow you to gamble with an IOU, promised from next Friday's check?

1. to be fair the question might better be phrased that you expect payment upon leaving the B&M casino ... so would you play at an online casino where the expected payment time is ... (enter your acceptable time frame here).

personally I am not terribly put off if I have to wait 2 weeks for an online casino to pay because its really not reasonable for me to get upset since I know it can easily be that long ... price of doing business if you want to play (being realistic). Of course I'm wishing things were better.

2. ... ya they just might.


...

as a guide I do my best to provide places I feel are most likely to pay ... time frame is good but my main concern is that we all have a select few really big wins in us (so lets not waste one). I want my players to be playing some place that will pay them that really big amount ... (or the most likely to pay since that's the best I can do).

People in the states have a very limited set of choices. If MGS were in the picture I'd probably not recommend anything else ... although recently MGS has left me with many disappointments too. But anyway to those loyal friends I can only offer what I think are the best of the possible choices.

so far ... C-Planet hasn't let me down and I hope seeing this thread will give them incentive to pick up the game.

 

[jetset]

I really hope this does not apply to Rushmore et al, but in the past this sort of stalling and slow pay behaviour has too often flagged a casino cashflow problem and possibly even imminent failure - that's why experienced players who have seen this sort of thing before get worried and upset.

Whether it's "waiting on new funds from investors" or "e-cash processing hassles" or any of the other sad old excuses, it has the same impact on the casino's reputation and its ability to attract return visits.

And it is not the players who should be expected to sit quietly and take it.

I, too, have little respect for a management that hides behind its junior employee spokesperson.

 

[Deeplay]

Sure security needs to be in place to protect any business. And every casino has a right to request documention / flag suspect transactions etc and in these cases yes payouts could be delayed. But come on after you have submitted your life history in documents and deposited maybe 20 or 200 times and then cash out and have to wait an age for payment does not the deposit history speak for itself ?

In my biz (not gambling) we also deal with High risk transactions. Chargebacks are a daily worry e.g go over 1% and you can loose the ability to process visa or mastercard. So yes Casinos can be paranoid and should do all they can to protect against fraud and chargebacks but they also should take care of the players who are legit! As others have said this could be a red flag - money issues or processor problems what ever I dont know. (and no im not implying this is the case with this group

Then "2 weeks not to long to wait for withdraw ...." well in my book and many others it is. Why 2 weeks ? somtimes longer. My company sends out tons of bank wires to our affiliates monthly. Most land within 4 to 6 working days max no matter where they are in the world. 10 to 14 days for wires is in reality a myth. To many people are to easily bowled over by a smooth talking rep or smily face instead of stating the issue. We also pay affiliates via a number of ewallets these are instant but so long as my company has the funds available to fund those payments. If we dont we get a delay ....

Each to their own I respect other peoples views but also dont like to see decent players getting screwed. Oh boy i need a drink.

 

[Slotster!]

Sure security needs to be in place to protect any business. And every casino has a right to request documention / flag suspect transactions etc and in these cases yes payouts could be delayed. But come on after you have submitted your life history in documents and deposited maybe 20 or 200 times and then cash out and have to wait an age for payment does not the deposit history speak for itself ?

Yep... How come the 32RED's of this world manage to jump through all these amazing hoops and loopholes that the rogue casino's are burdened with and manage to pay me immediately? How come Blue Sq manage to get my money back to me straight away? How come Intercasino have dropped my funds back into my account before I've left the 'cashier' screen? How come we don't see any of this delayed nonsense posted round these parts from Inetbet?

Nobody buys this garbage anymore... There's no excuses.

 

[NASHVEGAS]

Nash's posts remind me of a chat conversation i had with ClubWorld Casinos. They told me that random jackpots were paid in 3k weekly installments ( I hadn't won one, i was just inquiring), which is the same (4k) at the Rushmore groups. I was surprised, because they are accredited--and i know one of the requirements is to pay progressives in full. My understanding of a progressive is a "pot" that increases, progressively, because of monies added to the "pot" by the player. Apparently a "random jackpot" is something else altogether.

Laurie's post has been a good reminder to read the written payment terms and research the unwritten payment terms to insure that the casino you choose fits your playing style; which will help support cashing out--instead of leaving money on the table.

Pam

AMAZING, my first post to Louise (and I had never been involved in a RUSHMORE thread,iirc) was an inquiry. She (not personal) was congratulating someone on winning one of the large RUSHMORE jackpots. Here we go again....I can not recollect if it was what is referred to on the forum as a "Random" or what is referred to as a "Progressive". Moot,regardless!!!!!!!!!

At that time, I had not played (I think but may have slowly started) at a RTG in a couple years so was only inquiring if that large amount (semantics that you mention at that time, well I did not know of such existing as most probably currently do not now but put your tray tables up) would be paid in full. LOL, I have fully transitioned to there is only one acceptable reply. I foresaw a reply that all of the subject large win would be paid in full. Louise was kind enough to reply that payment is via weekly installments but was proud that the weekly amount had been increased from $2K to $4K. (Shaking head as my first installment of $4K included my $3K in deposits) I did not reply iirc. So funny,ironic,etc. that you mention/reference some of the above.

Even moreso is your mention of Progressive versus Random. Notice the use of terms in every pay table. In essence it is simply semantics and the exact crap I reference in a earlier post that should never be an issue (so members B,S, and W can whatever) if payment is made timely and in FULL. Both words (with Progressive clearly the dominant) appear in their pay tables. Yes, I know what the spin and importance of random will be. Fair enough for Inetbet (no ties,ftr). As for the majority who do not pay in full, SURE, OK!

DCPAM, you make the point about accreditation (which is important and should be but I usually pick other issues, just moi) but I do hope this is brought to Bryan's attention. Aren't some of Rushmores' ________ Jackpots in the high 5 figures as I read but once again whether $1001 or $86,723 is of no relevance but it is, HUMMM!!

 

[NASHVEGAS]

RAINDANCE-ONLY A REEL SERIES

RAINDANCE-Only a reel series slot

 

[jetset]

Yep... How come the 32RED's of this world manage to jump through all these amazing hoops and loopholes that the rogue casino's are burdened with and manage to pay me immediately? How come Blue Sq manage to get my money back to me straight away? How come Intercasino have dropped my funds back into my account before I've left the 'cashier' screen? How come we don't see any of this delayed nonsense posted round these parts from Inetbet?

Nobody buys this garbage anymore... There's no excuses.

Good point, and there are plenty of others who pay in a professional manner without all this prevarication!

@Nash - a useful reminder of what can happen on a big win at the "wrong" sort of casino imo. I can think of few things more frustrating than hitting a really major win - difficult enough in itself to achieve - and then having the stress of months and maybe more of waiting to see if the casino will keep paying every month. It must be a real bummer.

Bottom line yet again - make sure you're familiar with the T&Cs....and become a member of a site like this!

 

[DaveG39]

I live in Europe and it took 13 days for Slots Oasis to pay me back to Moneybookers on my latest withdrawal. That was after I had contacted support 3-4 times. I recently had a great run at Slotsoasis again (which I posted screenshots of in the winning screenshots thread) and cashed out 4000$ on the 9th. Thats 4 days ago, already over the stated "2-3 days for Moneybookers withdrawals". Hopefully it won't take 13 days this time aswell..

Oh, played at jackpot capital couple of days ago, won a few bucks, cashed out, and received the money in under 24 hours....

So I don't know where you get notion that this only affects US players from.

It was just a guess (re US vs European players). That is bad if they don't have to make any attempts to hide the transaction and it still takes that long. I like all the good things I've seen on CM about Jackpot Capital though as, based on my research, that's where I would play if something ever happend to Rushmore.

 

[bigtimegambler]

anyone know how i can reach louise? i am trying to cash out of rushmore since 8/9 and havent been processed, i am worried

 

[LaurieJim]

anyone know how i can reach louise? i am trying to cash out of rushmore since 8/9 and havent been processed, i am worried

You can pm her here at Casinomeister under I Gaming Forum Reps, i do wish you luck with a timely withdrawal................laurie

 

[Louise]

anyone know how i can reach louise? i am trying to cash out of rushmore since 8/9 and havent been processed, i am worried

Hi bigtimegambler,

I have replied to your message via PM.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[Rusty]

Hi Louise,
Are we to infer that Rushmore take responsibility for these delays?
With no explanation for them that would be reasonable after all.

I have had no contact whatsoever with any of the members regarding these issues so I am posting without their knowledge or consent but maybe they are just too nice to mention "The money"
I apologise in advance if this is being dealt with via PM or for any embarrassment caused but I feel the question is legitimate public fodder even if the detail remains private.

Are Rushmore prepared to do anything by way of good will for members and loyal customers who have lost out badly due to these issues (Yes they are certainly responsible also but this about your good will not what you can get away with) many of whom have been a model of constraint regarding their posts here.
I feel so badly for members who play the Casinos to death and when they finally have that little bit of joy and get their slice of cake, hitting a decent win, they then find the cake is a stale, mouldy, fly infested piece of crud.
What a horrible experience.

This is a difficult issue because of course players who play their winnings back are not entitled to anything except that horrible feeling in the pit of their stomach but with no extenuating circumstances they would surely not complain or feel wronged. Again it is about goodwill.

I apologise in advance for any embarrassment caused.

I guess the answer is you wont be doing anything for affected customers.

 

[JJ.]

Maybe off-topic..... however, Moneybookers withdrawals should be the easiest and the shortest way to get your winnings, but slots oasis are not really convincing me that mentioned is correct.
This is the only RTG casino that I am playing at. I think it is a right time to take a break or find some other rtg.
I think they do not care too much about low-rollers and players who are not high-depositors...

 

[Nifty29]

Maybe off-topic..... however, Moneybookers withdrawals should be the easiest and the shortest way to get your winnings, but slots oasis are not really convincing me that mentioned is correct.
This is the only RTG casino that I am playing at. I think it is a right time to take a break or find some other rtg.
I think they do not care too much about low-rollers and players who are not high-depositors...

If you are after fast withdrawals or even withdrawals within a reasonable timeframe, then I would definitely avoid the Rushmore Group at present.

INetbet, BuzzLuck and Casino Titan are better bets as far as RTG quick cashouts go and they wont mess you around.

 

[DaveG39]

If you are after fast withdrawals or even withdrawals within a reasonable timeframe, then I would definitely avoid the Rushmore Group at present.

INetbet, BuzzLuck and Casino Titan are better bets as far as RTG quick cashouts go and they wont mess you around.

I am a low-roller (I think...$250-$300 deposits) who plays at Rushmore. I've cahsed out 5 times (via check) and only really had a problem once so far (which is how I found this site ). I'm supposed to receive my 6th check this week. If that happens, I'll stay, if not, the chances of my switching, most likely to Jackpot Capital, go up dramatically.

 

[DaveG39]

Exactly.

Not sure about this bit though...



Someone working closely within a business, with direct access to enable INSTANT withdrawals when people here complain? The rep here knows exactly what's going on behind the cage... and why.

Not necessarily. All it means is she's been given the access codes to fix problems when problems arise, so upper management won't be bothered. It doesn't mean she knows what caused the problem in the first place. Anybody who has worked just about anywhere knows that people like Louise are the ones who "keep things moving" within a business.

 

[jetset]

Not necessarily. All it means is she's been given the access codes to fix problems when problems arise, so upper management won't be bothered. It doesn't mean she knows what caused the problem in the first place. Anybody who has worked just about anywhere knows that people like Louise are the ones who "keep things moving" within a business.

There are occasions when the public representative is deliberately kept in the dark by unscrupulous managements who want to position a buffer between themselves and the public whilst creating the impression that they really give a damn about the customer.

And it's quite handy for "strategic deniability" as I believe it's called in politics!

It's certainly a tough test of the integrity and courage of the spokesperson concerned, who is caught between an irate public and a non-committal management on doing the right thing.

 

[Nifty29]

The phrase 'Hanging out to dry' comes to mind.

 

[jetset]

Yeah -the mushroom syndrome

 

[bigtimegambler]

promised no later then tuesday, still nothing, called and said they arent backed up with withdrawels and no reason for why taking so long? does amt matter? it is for 4,263

 

[lovetogamble]

I'm waiting on a small withdrawal from Cherry Red and it seems Louise is MIA. I been trying to reach her since Sunday and no answer here or a message I left at the casino. My cashout still is in the reverse mode in the cashier and live chat keeps saying she (Louise) is not in the office. I ask them if no one could do anything without Louise around and she said "yes" but I've yet to see it. Something is going on with the Rushmore group and payouts. I don't know what but something. Louise was always so quick to help with payouts but now she not around and no one else seems to be able to get a cash out processed. So we may be waiting some time for our winnings. I hate all this because Louise was so good to help us out here.

 

[RobWin]

This is really becoming concerning now, after hearing about these same issues for the past several weeks. As an affiliate who promotes these three brands it is even more concerning since I am adding my name to them by continuing to promote their brands. If something does not turn around here with the "Rushmore Group" within the next week I would think that it would be in order for the Meister or Max to issue a warning regarding the seriousness of these continuing issues with payouts.

I will also be dropping promoting this brand as well if this situation continues with no valid response from their Rep here or another member of their management team!
____
____

 

[chuchu59]

I recall that Louise said she was just back from vacation so there is no reason she wasnt in the office for the past few days. This is becoming a real cause for concern. I think it could be appropriate to PAB and let MaxD look into this matter.

 

[RobWin]

I recall that Louise said she was just back from vacation so there is no reason she wasnt in the office for the past few days. This is becoming a real cause for concern. I think it could be appropriate to PAB and let MaxD look into this matter.

Agreed Chu...I think that Max or Bryan one need to look into this payment issue as a blanket matter and not just on an individual level because this issue has concerned many players and posters here over the past couple of months. There are other threads here as well from last month.

 

[DaveG39]

Nervous time for me. Today will be 8 working days since my last cashout was approved. I got my last check in 8 days, and 10 is the magic number. If it doesn't get here by Friday...

 

[hitobito2005]

Last week, my Neteller withdrawal was paid in good time. Played on 9th August and was paid on 13th August (about $3000).

This is one of the first timely withdrawals i've had from the group (some others have taken upto 9 working days) so I was hoping the worst of their problems were behind them!

This weekend I lost my deposits so am unable to comment on speed of withdrawals this week.

 

[jetset]

It's difficult to understand why a management would let increasingly widespread concern over these payout delays slide toward negative speculation among its players and the community at large.

That's obviously not good for business, and they clearly know about this discussion.

Louise's message board silence only exacerbates an already bad situation.

I agree it's now time for PABs and see if Max can squeeze something that makes sense out of this operator.

If there's something nasty brewing here, then the sooner a warning is issued to protect damage to more players, the better.

 

[NASHVEGAS]

Jet,
Are you aware of the EwalletXpress situation? It just magnifies the S.O. situation for many but even if the EWX is just temporary (cynic as usual) the ramifications will affect all. Less deposits (like my potential cut 80%), even more slow pays et al. Enough bad news for now!!

 

[bigtimegambler]

ahhhh, i got bills to pay

 

[Louise]

I'm waiting on a small withdrawal from Cherry Red and it seems Louise is MIA.

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[NASHVEGAS]

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Hi Louise,
What is really going on with EWX and since they have put a hold on withdrawals or frozen their customer's funds , how are you remitting payment to players who were told they must withdrawal via EWX and may currently be on the Jenny Craig (weekly) payment plan. TIA

 

[Louise]

Hi NASHVEGAS,

eWalletXpress have informed us that they have technical problems which they are trying to fix and in the meantime have recommended that player's find an alternate method to withdrawal via as they are unable to provide us with a date/time it will be fixed.

As player's may not be aware of eWalletXpress' tech issues, we have canceled all player's EWX withdrawals and emailed all player's to inform them of this and request that they go in to the cashier to request a withdrawal via an alternate method.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[NASHVEGAS]

Hi NASHVEGAS,

eWalletXpress have informed us that they have technical problems which they are trying to fix and in the meantime have recommended that player's find an alternate method to withdrawal via as they are unable to provide us with a date/time it will be fixed.

As player's may not be aware of eWalletXpress' tech issues, we have canceled all player's EWX withdrawals and emailed all player's to inform them of this and request that they go in to the cashier to request a withdrawal via an alternate method.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Thanks for the reply and I hope all the other merchants are as reasonable as your reply indicates.

You also make a great point in "As player's may not be aware of eWalletXpress' tech issues" which may or may not true but EWX has done absolutely zilch to inform their customers.

I usually fund my EWX account in full weekly at a limit that is not published by EWX. Then I hit a casino cashier where I assume most are discovering the news.

Shame on EWX for emailing me today that I could deposit in full which has always been standard, ftr (if one opts for email notice) as one's prior debits clear. I got lucky on that side as I did not fund as EWX is still debiting accounts, In limbo, on the funds that were in transit to EWX from merchants.

Thanks again Louise for the insight, Sorry for a semi-derail...Carry on

 

[Louise]

You are welcome NASHVEGAS - Wow, I didn't realize that EWX had so far been so uninformative with their customers!

Glad I could answer some questions.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[DaveG39]

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Glad you are well and back to helping players with issues.

 

[bigtimegambler]

what about usemywallet? only ewallet is problems? i have umw with on 10th as well, plz process today, i have late cc payments

<snip> on rushmore

 

[RobWin]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

 

[DaveG39]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

First of all, I'm not so sure how "reasonable and valid" the above is. Just sounds canned to me ("We're working on it, evn though it's out of our control, get back to us"), but I suppose it's better than nothing. Besides, isn't that what CS is spouting to anyone who asks? Second, if you admit there's a real problem, you may curtail some of the worst speculation (ie Rushmore is about to go bust due to cashflow issues). However, you also confirm some speculation. ("better to be silent and be thought of as a fool, than to speak and remove all doubt" ). Third, with less than 2,000 "active" members, and only a fraction of those playing at/concerned with Rushmore, we, unfortunately, are the "vocal minority" to them.

 

[rockycatt]

ok so e wallet xpress is in my checking account right now clearing 50.00 bucks i deposited to them.

i was going to load more to them but now i guess ill need to go through Qt OR cc

any other casino's having same problem or is it geographically isolated

thanx in advance R C

 

[bigtimegambler]

this is amazing, is anyone gettting anything processed? rushmore wont pay me

 

[DaveG39]

this is amazing, is anyone gettting anything processed? rushmore wont pay me

Did you send Louise a PM? If not she may have missed your earlier post. FWIW my last check is late too, or it will be if FedEx doesn't arrive in the next few hours.

 

[bigtimegambler]

yep, but nothing happens still

 

[LaurieJim]

yep, but nothing happens still

This is just sad, just plain sad, i honestly think Louise had her hands tied on this whole deal, when she first came on Casinomiester she kicked butt and took names, always returned pm's and had her players here paid pronto, but she is merely a spokesperson for this group and has taken alot of flack for something that the head honchos above her should have had the balls to do instead of leaving this dirty mess for her to straighten up imo.

I would like to see them get back on top of the game, pay the players who are owed, get their act together and maybe earn back the respect again of playing customers. ............laurie

 

[jetset]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

I agree - trust is often built or strengthened (in this industry especially) by simply communicating with your players, and that could have been done more effectively here by a management that must have been warned about this thread and were obviously aware that their frontman (sorry - woman <grin>) was incapacitated.

More times than not, good communication kills speculation and rumour generated by often justifiable player fears.

In general players are not unreasonable people, but taking them for granted and leaving them in the dark - particularly on payout delays - is unlikely to be taken kindly.

If this is now straightened out we should soon see the practical proof in the form of players payout complaints being resolved.

 

[Deeplay]

Well this thread and issue seems to continue ... I wonder if it was any other group that some kind of warning would have been issued already. It would be interesting to see the CMS view point on this whole sorry episode

 

[Louise]

I have dealt with several player's PMs today which have been sent over the last couple of days, and all of these players withdrawals are fine.

As always, I can be contacted via PM if anyone needs any assistance.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[RobWin]

I have dealt with several player's PMs today which have been sent over the last couple of days, and all of these players withdrawals are fine.

As always, I can be contacted via PM if anyone needs any assistance.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Who Said This?

"Trust is what holds this industry together. If you don't have trust, you don't have anything worth dealing with. Since the online casino industry is still unregulated for the most part, players will remain cautious, cynical, pessimistic and accusatory. It is up to the casino to do battle against this negativity. The way to do this is to be upfront, honest, humble, and when you make a mistake - admit it. Admitting our mistakes humanizes us, and people relate to people this way. This is a people business."

 

[oldtrvlagt]

I haven't placed a bet online for almost a month. The deposits before that were disappointing to say the least...granted I do not expect to win every time but a bonus round once every two hundred spins would be nice. So, if you take that into account, with the numerous posts on the forum with the payment issue, I think a more detailed explanation would be in order. IMHO online casinos and the people who play have a very tenuous relationship. Who do we "trust" with our money? Who do we "trust" will pay us in a timely manner? Once that "trust" is lost how does the casino regain it? Or do they?

In all the deposits I've made with the Rushmore Group I have cashed out once ($400). With all of the issues going on (and no clear definitive answer) I probably won't deposit again. No great loss to them but what about all of the people out there that we do not know about? Maybe if you add us all together?????

Just my 2 cents on the subject and hopefully everyone (here, there, and everywhere) will get paid.