I requsted a cashout from 888 Casino on Net.
I received an email stating that I require to wager another $3906.00 to be able to cashout my requsted amount. As I know this is incorrect I contacted the live chat, but I will get to that later.
The story:
I have accumulated 809 comp points by playing Blackjack, in other words I have wagered 8090 on blackjack.
My wager requriement in total was 8000. 200$ deposit + 200$ bonus x 20 = 8000$ Im from a non restricted country and blackjack is a not a restricted game according to the terms and conditions which can be read here:
I contacted the live chat and here is the conversation:
My username is changed to (Me) and email adress and password is hidden from the chat
Kathia has joined.
(Me): Wager requriement
Kathia: Welcome to 888.com Live Chat! We are glad to be of service. Whilst I try to locate your 888casino account with your given email address, please confirm the first 2 characters of your password.
(Me): hi
(Me): (hidden) my email
(Me): (hidden) my 2 first characters of my password
(Me): I tried to cashout but got an email that I have not completed the wagerreq.
(Me): my wagerreq was 8000$
(Me): I have accumulated 809 comp points.
Kathia: please confirm the first 2 characters of your password.
(Me): (hidden) my 2 first characters of my password
Kathia: thank you
Kathia: you still need to wager 3906
(Me): how come?
(Me): my wagerreq was 8000 I have wagered 8090 at least
Kathia: what game are you playing
(Me): according to my comp points
(Me): Blackjack
Kathia: certain bets on blackjack will not count toward the wagering requirement
(Me): uhm
(Me): where is that stated?
Kathia: is part of our policy
(Me): no
(Me):
(Me): not according to that bonus policy
(Me): 9.Comp points accumulated via low-risk wagering in all versions of Wild Wheel, Roulette, Baccarat and Craps bets will not be calculated as a valid wager with regard to Casino-on-Net's Bonus Policy cash out requirements.
Kathia: I am sorry is is not stated there
Kathia: for example Placing minimum bets and relying on the house edge to only lose x amount of the bonus.
-To use the the double bet strategy when losing
(Me): nothing about blackjack
(Me): haha what
(Me): forget it
(Me): Im cashing out
Kathia: you will not be able to cashout any winnings until you have meet the wagering requirement
(Me): I have meet the requriements for god sake
Kathia: I am sorry but that is not the case according to our system
(Me): how come I have got 809 comp points then?
(Me): if I get 1 comp points for evry 10 I bet.
Kathia: the bets will count for the points but not for the wagering
(Me): do I realy have to take this to casinomaister?
(Me): you know you will lose, such a case.
(Me): and be blacklisted.
(Me): its rediculous.
Kathia: I am sorry that you feel that way
Kathia: but is our policy
Kathia: Can I be of any further assistance to you today?
(Me): there is no policy for this
(Me): Casinomeister next. Will post your name there aswell so the manager can kick you out later.
Kathia: I am sorry that you are not seeing it
Kathia: Can I be of any further assistance to you today?
Kathia: I have received no response from you for over 3 minutes. Would you like me to continue assisting in this issue or any other issues?
Kathia has left.
You are the only user in the session.
Can they realy do like this and keep their licence?
Read Bryans full review of this casino right here
I received an email stating that I require to wager another $3906.00 to be able to cashout my requsted amount. As I know this is incorrect I contacted the live chat, but I will get to that later.
The story:
I have accumulated 809 comp points by playing Blackjack, in other words I have wagered 8090 on blackjack.
My wager requriement in total was 8000. 200$ deposit + 200$ bonus x 20 = 8000$ Im from a non restricted country and blackjack is a not a restricted game according to the terms and conditions which can be read here:
You do not have permission to view link
Log in or register now.
I contacted the live chat and here is the conversation:
My username is changed to (Me) and email adress and password is hidden from the chat
Kathia has joined.
(Me): Wager requriement
Kathia: Welcome to 888.com Live Chat! We are glad to be of service. Whilst I try to locate your 888casino account with your given email address, please confirm the first 2 characters of your password.
(Me): hi
(Me): (hidden) my email
(Me): (hidden) my 2 first characters of my password
(Me): I tried to cashout but got an email that I have not completed the wagerreq.
(Me): my wagerreq was 8000$
(Me): I have accumulated 809 comp points.
Kathia: please confirm the first 2 characters of your password.
(Me): (hidden) my 2 first characters of my password
Kathia: thank you
Kathia: you still need to wager 3906
(Me): how come?
(Me): my wagerreq was 8000 I have wagered 8090 at least
Kathia: what game are you playing
(Me): according to my comp points
(Me): Blackjack
Kathia: certain bets on blackjack will not count toward the wagering requirement
(Me): uhm
(Me): where is that stated?
Kathia: is part of our policy
(Me): no
(Me):
You do not have permission to view link
Log in or register now.
(Me): not according to that bonus policy
(Me): 9.Comp points accumulated via low-risk wagering in all versions of Wild Wheel, Roulette, Baccarat and Craps bets will not be calculated as a valid wager with regard to Casino-on-Net's Bonus Policy cash out requirements.
Kathia: I am sorry is is not stated there
Kathia: for example Placing minimum bets and relying on the house edge to only lose x amount of the bonus.
-To use the the double bet strategy when losing
(Me): nothing about blackjack
(Me): haha what
(Me): forget it
(Me): Im cashing out
Kathia: you will not be able to cashout any winnings until you have meet the wagering requirement
(Me): I have meet the requriements for god sake
Kathia: I am sorry but that is not the case according to our system
(Me): how come I have got 809 comp points then?
(Me): if I get 1 comp points for evry 10 I bet.
Kathia: the bets will count for the points but not for the wagering
(Me): do I realy have to take this to casinomaister?
(Me): you know you will lose, such a case.
(Me): and be blacklisted.
(Me): its rediculous.
Kathia: I am sorry that you feel that way
Kathia: but is our policy
Kathia: Can I be of any further assistance to you today?
(Me): there is no policy for this
(Me): Casinomeister next. Will post your name there aswell so the manager can kick you out later.
Kathia: I am sorry that you are not seeing it
Kathia: Can I be of any further assistance to you today?
Kathia: I have received no response from you for over 3 minutes. Would you like me to continue assisting in this issue or any other issues?
Kathia has left.
You are the only user in the session.
Can they realy do like this and keep their licence?
Read Bryans full review of this casino right here