Hi,
7 Sultans is not paying me my pennies. A month ago i created my account there and won and wanted to withdraw all my funds. 20$ deposit+ 55$ winnings. Total 75$. They wanted me to send them identification documents to credit@casinodesk.com. Fair enough to prevent money laundry. Required documents were my id(driver license), utility bill and a copy of credit card from where i deposited my funds. A copy of a credit card, used in deposit is impossible, because its a virtual one. It cannot be copied. So they agreed if i send DriverID and Utlity bill. Scanned and done. Reply from them thet all documents are in order. Then i waited about a week, but still nothing. Contected customer support. They answered that no verification documents received. Contacted credit@casinodesk.com, no answer. Sent them these documents again, still nothing.
Is there something i do wrong or is 7Sultans trying to gain some money back from players that way?
7 Sultans is not paying me my pennies. A month ago i created my account there and won and wanted to withdraw all my funds. 20$ deposit+ 55$ winnings. Total 75$. They wanted me to send them identification documents to credit@casinodesk.com. Fair enough to prevent money laundry. Required documents were my id(driver license), utility bill and a copy of credit card from where i deposited my funds. A copy of a credit card, used in deposit is impossible, because its a virtual one. It cannot be copied. So they agreed if i send DriverID and Utlity bill. Scanned and done. Reply from them thet all documents are in order. Then i waited about a week, but still nothing. Contected customer support. They answered that no verification documents received. Contacted credit@casinodesk.com, no answer. Sent them these documents again, still nothing.
Is there something i do wrong or is 7Sultans trying to gain some money back from players that way?