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Casino Complaint 7Sultans issue

Discussion in 'Casino Complaints - Non-Bonus Issues' started by j2000, Aug 22, 2008.

    Aug 22, 2008
  1. j2000

    j2000 Dormant account

    Occupation:
    CEO assistant
    Location:
    Estonia
    Hi,

    7 Sultans is not paying me my pennies. A month ago i created my account there and won and wanted to withdraw all my funds. 20$ deposit+ 55$ winnings. Total 75$. They wanted me to send them identification documents to This email is not visible to you.. Fair enough to prevent money laundry. Required documents were my id(driver license), utility bill and a copy of credit card from where i deposited my funds. A copy of a credit card, used in deposit is impossible, because its a virtual one. It cannot be copied. So they agreed if i send DriverID and Utlity bill. Scanned and done. Reply from them thet all documents are in order. Then i waited about a week, but still nothing. Contected customer support. They answered that no verification documents received. Contacted This email is not visible to you., no answer. Sent them these documents again, still nothing.

    Is there something i do wrong or is 7Sultans trying to gain some money back from players that way?:confused:
     
  2. Aug 22, 2008
  3. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I have withdrawan fron 7Sultans without any problems...they are a very good casino...

    Did you take a bonus?

    Hopefully it will turn out alright.
     
  4. Aug 22, 2008
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I doubt whether they will resort to these tactics not to pay $75. You should send a pm to fortunelounge to ask for assistance. That said, however, they did use other tactics to delay a payment of $600 to me in 2003. It finally took more than 2 months. Cant remember whether it was Vegas Villa or Vegas Palms:D:D. Currently, they do pay in good time though.
     
  6. Aug 22, 2008
  7. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    fortune lounge

    hi j2000, you can pm the fortune lounge rep from here either get the fortune lounge rep above at the i-gaming forum reps link or just send a pm to "fortunelounge". I am sure they can straighten it out. :thumbsup:

    I had a small withdrawal of $70 from Royal Vegas last week and it was in my QT before I could blink:D. I was shocked at how fast it was.. but I did ask that they flush the withdrawal. (such a small amount can be very tempting to reverse).

    They are now accredited again so there should be no problem! Good Luck!:thumbsup:
     
  8. Aug 22, 2008
  9. j2000

    j2000 Dormant account

    Occupation:
    CEO assistant
    Location:
    Estonia
    my friend played in vegas towers and got his winnings W/O any problems. Instantly.
    A good advice was to contact forutunelounge for assistance. Thx:)
     
    1 person likes this.
  10. Aug 23, 2008
  11. j2000

    j2000 Dormant account

    Occupation:
    CEO assistant
    Location:
    Estonia
    btw, customer support said that my 7Sultans account is LOCKED for a reason they cant tell me. Great!
     
  12. Aug 23, 2008
  13. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Money laundry eh ? ... $75 hope you get aways wif it, and if you do, I might give it a try wif a hundred bucks. That's taking it to a whole new level. :lolup:
    jokes aside, I'm sure you'll get your money, unless you're a bonus abuser. ( Maybe I'll come up with a new phrase, and try and sell it to casinos that would be interested .. bonus abuser is kinda worn out isn't it ? )
     
  14. Aug 23, 2008
  15. j2000

    j2000 Dormant account

    Occupation:
    CEO assistant
    Location:
    Estonia
    bonus abuser? interesting...
     
  16. Aug 23, 2008
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Of course they must give you the reason for locking the account. They need not go into details but they must let you know their reasons for doing so. Otherwise, pitch-a-bitch.
     
  18. Aug 23, 2008
  19. j2000

    j2000 Dormant account

    Occupation:
    CEO assistant
    Location:
    Estonia
    okay, not refusing to tell me that reason, but just keep telling me that they dont have such information why account is locked.
     
  20. Aug 23, 2008
  21. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Regrettably, their T&C say they do not have to give their reason for locking the player's account.


    1.3. Refusal to Register, Deregistration, Exclusion & Suspension


    1.3.1. We may refuse to register you as a Player or elect to deregister and exclude you or suspend you as a Player from the Casino at any time if we deem that your participation at the Casino is, shall be or has been previously, in anyway fraudulent, illegal or that your participation is or has been abusive or irregular in any way.

    1.3.2. You acknowledge hereby that the Casino is not obliged to give you prior notice of its decision to refuse, deregister or exclude or suspend you, nor to furnish you with any reasons for such decision.

    1.4. Consequences of Deregistration, Exclusion or Suspension


    1.4.1. If we deregister or exclude or suspend you from the Casino we shall have the right to:


    1.4.1.1. withhold payment to you of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, casino credits, payouts or the like; and/or

    1.4.1.2. exclude you from all or any other Casinos and/or Poker Rooms in the group of Casinos of which the Casino is a member; and/or

    1.4.1.3. solely determine what criteria you shall have to meet in order to establish a New Account at the Casino; and/or

    1.4.1.4 in the case of fraudulent, illegal or similar misconduct by you or failure by you to pay any sums due to us:


    1.4.1.4.1 furnish any relevant information about you to an intra-group database recording such mischief and, if necessary, hand over your account details to a collections agency for the recovery of any sums that you owe us. You hereby irrevocably authorize us to do so in our absolute discretion, and/or

    1.4.1.4.2 have forfeited to us any contested funds that may be derived by you from fraudulent, illegal or similar misconduct.
     
  22. Aug 23, 2008
  23. Westland Bowl

    Westland Bowl Tin Foil Hat Club Member CAG PABnonaccred

    Occupation:
    not applicable
    Location:
    America
    The reason your account is locked is because you won money there. You are not supposed to win money from a casino. The troll under the casino bridge is mad you won money from him. Since you deposited from a virtual credit card, he's trying to figure out how to pay you in virtual money (which is nothing!) The troll just really hates to open his money bags to take money out instead of putting money in. He stomps his feet and shakes the bridge to scare you instead of opening them money bags. If he see that you still don't run off, then he'll open the bonus (bogus) money bags to entice you to not demand money from the real money bags. Even then you see the bonus money has a bunch of tiny (print) almost invisible strings (T&C) still attached to the bonus (bogus) money bags. Sometimes the only way to get the troll to open those money bags and pay you is to send a bitch after him. He hates bitches that are pitched to him.:D
     
  24. Aug 23, 2008
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Looks like they have you down as a fraudster. It is NOT "normal practice" to routinely lock an account in the course of the document verification and first withdrawal procedure. It IS "normal practice" to ask for these documents, and it is not good that support received them, and then lost them. This is one thing I keep on at casinos about, there are just too many complaints where players send in these documents, and they are simply "lost" in the system, yet these are HIGHLY SENSITIVE PERSONAL DOCUMENTS, and quite simply there is NO EXCUSE for having such a lax system for processing them through CS and to finance.

    Even with a virtual credit card, it has to have been funded somehow, even if by cash. You should also have a receipt or record of the transaction that funded the virtual credit card.

    They may well have suspected something, and were doing a bit of stalling, and now they have the two documents you can supply, have determined that you have acted "fraudulently", which may include forms of "bonus abuse".
    The usual outcome is a refund of deposit and a ban from all Fortune Lounge casinos, although you can appeal the decision through the rep, the PAB service here, or eCogra.
     
  26. Aug 23, 2008
  27. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    hi j2000

    pitch a bitch aka PAB this link http://www.casinomeister.com/problems.php

    Since they are accredited you can have good ol' maxd here:thumbsup: find out what is going on.
    Bonus abuse you also seem confused a bit about. This is opening multiple accounts for reasons such as "new player promo's" "free chips".. etc. Sometimes any reason the casino feels like calling "bonus abuse" but those are usually Rogue.
    Good luck! :thumbsup:
     
  28. Aug 23, 2008
  29. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    well...... when you 1st asked the ? in opening this post
    you said they refuse to give you YOUR pennies

    now in this post you say
    MY FRIEND sooooo is it Your Account
    or Your Friends account hmmmmm???

    Cindy
     
  30. Aug 23, 2008
  31. j2000

    j2000 Dormant account

    Occupation:
    CEO assistant
    Location:
    Estonia
    i am talking about my account. I made an example that my friend got his money without any problems from fortune lounge.

    i dont really remember, but maybe i have two accounts in that casino. This is also may be a probability. In that case they should return me my deposits and ban me.
     
  32. Aug 23, 2008
  33. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    I would say their T&C (which the OP agreed to by opening an account) specifies they will keep everything (deposits, bonuses, payouts, etc.).

    When accredited casinos choose to close accounts and confiscate deposits/bonuses/winnings/etc. it seems a fairly good probability the player involved has committed some sort of serious infraction of the terms and conditions. That said, I would encourage the OP to PAB...........maxd has a wonderful way of uncovering the truth and putting player issues to rest. ;)
     
  34. Aug 25, 2008
  35. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    uhmmmmmmmmmmmmmmmmmmmmmmm

    Unless the player committed credit card fraud, there is absolutely NO reason a casino should withhold their deposit. At the very least the deposit should be returned and the player banned, if multiple accounts are involved. Accredited or not :)

    If the player can provide a CC statement showing that they are the owner of the card and all that good stuff, then there's no legal reason for them to keep any deposit.

    If instead they do decide to keep the deposit, then it's the CASINO that's being the thief, not the player.
     
  36. Aug 25, 2008
  37. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Fair enough.............if then you are going to open multiple accounts at the same casino, for whatever reason, you should do so at casinos whose T&Cs will not confiscate your deposit for your "creativity."
     
  38. Aug 25, 2008
  39. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Please PM me with your account details so I can investigate the issue.

    Wim
    VP Operations
    Fortune lounge
     

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