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7 Sultans false cashout time claim

Discussion in 'Online Casinos' started by MrWolf, Sep 11, 2012.

    Sep 11, 2012
  1. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    I've noticed on the home page it says that cashout time for 7 Sultans is "Within 24 hours."

    This is false and it's actually much longer.

    From their terms and conditions:

    "Each cash-in will remain on hold for 24 hours, allowing you the opportunity to reverse a cash-in back into your casino account so that you can continue playing.

    Withdrawals requested between 4.00 GMT on Thursday mornings, and 4.00 GMT Monday morning will remain in your account available for reversal, until after 4.00 GMT Monday morning."

    So if you withdraw on a Thursday you've got a long wait until Monday before they'll start working on it. A bit longer than 24 hours wouldn't you say?

    Also from an email following a cashin:

    "For security reasons withdrawals are processed after 24 hours."

    Quite clearly 7 Sultans does not cashout within 24 hours and this should be rectified on the homepage.
     
    1 person likes this.
  2. Sep 11, 2012
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    I agree. It is misleading that they claim "within 24 hours", when it obviously can take days according to your info (I have not visited their site).

    Yeah...security reasons :rolleyes:

    I guess Nordicbet, 32Red, Maxino, 3Dice, Redbet and other great casinos do not care so much about "security" since they pay out almost instantly :D
     
  4. Sep 11, 2012
  5. deepsky2

    deepsky2 Senior Member

    Occupation:
    maintenance manager
    Location:
    toronto ontario canada
    I agree alot of the casinos that say 24hrs is crap like 7Sultan Allsots is the same. Make a cash out late Wed and its Monday before they start the withdraw.
    I think its very bad for the rep. of the casinos. 24 hrs only exists Mon to Wed morn so how can the casinos get away with promoting 24hr cash out??
     
  6. Sep 11, 2012
  7. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    Oh and in case anyone was wondering, 7 Sultans do not allow requests for flushing either. "For the player's convenience." Lol
     
  8. Sep 11, 2012
  9. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    IMO really, 32Red will kill all other MG casino big time so 32Red will probably win first place. They have been very high on list since and bought some of other casino to be merged with 32Red. 32Red done very well with good time response of withdrawal request, identification and cash out. I am sticking to 32Red since this has been good to me. So is 3Dice as well and other casino who treat me very well. But at the moment I am avoiding Party Casino and Stargame as since there have been such incident in it. One is Party Casino has very tight a** pardon my french in the playthrough terms and conditions. While stargame has current incident of not pay out to casino player. I have been playing with them since but now stopped since those very first incident came up. Pretty disappointed.
     
  10. Sep 11, 2012
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This one belongs to the Fortune Lounge group and all withdrawals are removed from pending status after 24 hours except weekends. After the 24-hour period if you cashout to an e-wallet it takes another 12 hours. Basically I agree its false advertising but its the norm nowadays except for 32RED.
     
  12. Sep 11, 2012
  13. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    Actually that's not quite right about the 24 hours pending except for weekends. If you withdraw on a Thursday you're stuck in pending until Monday. :eek:
     
  14. Sep 11, 2012
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I've never had to wait more than (nor up to really) 24 hrs for wd from GoWild
     
  16. Sep 11, 2012
  17. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    It looks to me like they're trying to fudge the stated payout times a bit now. I'm sure in the past they just stated a straight 24 hours, but after it was repeatedly pointed out that the weekend and/or holidays routinely made this time a lot longer, they've now decided to explicitly exclude the weekend, almost pretending it doesn't exist.

    GNUF, Betway, Platinum Play and Red Flush (that's just off the top of my head) all do the same thing with their 24/48 hour payout times. I think the record I had was the best part of seven days off one of them by the time they'd finished messing about.

    If you're just after straight depositing, playing, hopefully winning and then withdrawing at an MG casino - I honestly don't see any reason to give any casino other than 32Red your money.
     
    2 people like this.
  18. Sep 11, 2012
  19. Slotaholic

    Slotaholic Experienced Member

    Occupation:
    IT-Guru
    Location:
    Sweden
    Platinum play and Royal Vegas have the same 24-48h pending time due to "security reasons",and they dont flush.
     
  20. Sep 11, 2012
  21. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    Clarification

    Rereading my original post, when I mentioned the homepage cashout claim, I was referring to here on Casinomeister, not 7 Sultans, but failed to make that clear. Since Casinomeister is such a well-respected portal and player resource, I felt that the discrepancy should be highlighted.
     
  22. Sep 12, 2012
  23. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi

    We have not updated our details as requested by Bryan and will do so soon.

    We have a number of corrections to make here on Casinomeister and I will supply all the information to Bryan as soon as I have had it verified.

    Regards

    Wim
     
    1 person likes this.
  24. Sep 12, 2012
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually, the FL group offers flushing for select VIPs - as stated on their accredited page here:
    http://www.casinomeister.com/forums/content/7sultans-online-casino-162/

    That has already been confirmed by the affiliate rep. But if you feel this is being deceptive, I'll change it to "no" :rolleyes:

    If you find any discrepancies in the accredited section, you need to follow the instructions that are posted on each casino page:

    This is how we make this system work - read and follow instructions. I find it rather unfair to begin a casino bash fest because you found some incorrect data. What I surmise is that the FL casino group does not have weekend payouts. That would explain most everything here.
     
    1 person likes this.
  26. Sep 12, 2012
  27. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    I agree with you on this. OP first described the case as they were promoting "within 24H" on their own site. This would be misleading. But he later corrected himself by saying that he only found some incorrect data in your new accredited section and not on their site. Big difference.
     
  28. Sep 12, 2012
  29. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    Try rereading - it's longer than just no weekend payouts. Try Thursday to Monday.

    And funny, when I asked about flushing, even though I was meant to be a VIP, I was told NO ONE has this option.

    Fair enough you now have a system in place for players to point out discrepancies, but you still have an onus to ensure the information you're publishing is correct and not wait for readers to bring errors to your attention. It's what all good newspapers and magazines do. I will in future though submit discrepancies through your system.
     
  30. Sep 12, 2012
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Never mind...thought better of it.
     
  32. Sep 12, 2012
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I guess you missed this part:
    That's your onus - if you notice discrepancies, post them in the proper forum - don't begin a casino bash-fest which is what you have done.

    As for the VIP thing, it's for select VIPs - not all - which is clearly stated. If you have an issue with that, go patronize another casino.
     
  34. Sep 12, 2012
  35. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    Nice side step.

    As for the select VIP bit, that's fair enough and up to them. I've got no complaints about that. But when I'm explicitly told by customer services that no one gets flushed, that seems a bit contradictory and worth mentioning. IMHO.
     
  36. Sep 12, 2012
  37. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    The truth of the matter is that many accredited casinos state 24 or 48 hour payout times, but this will simply not happen if you make a withdrawal any later than about 3pm on Thursday in the case of the 24 hour casinos, and about the same time on Wednesday in the case of the 48 hour casinos.

    (In fact, in the case of the casinos that state 48 hour paytimes, this will only be true if the withdrawal is requested between Monday morning and Wednesday afternoon, any other withdrawal request will overshoot 48 hours by a substantial amount.)

    Chuck a bank holiday onto the end of the weekend and 48 hours can easily become seven days.

    If you need to get documents verified then you can add another day or two even onto that.
     

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