60 day investigation of wins over 1000

[kavaman]

I just saw this new net ent powered casino. I was planning on playing there, but this term has made me not to even consider. www.svenskavinnare.com (english spoken website also). Anyway terms state:Crediting of Wins over £/€1,000 (or 10,000 SEK) to a players account will be immediate, however, the funds may not be withdrawable for up to 60 days. To allow the win to be thoroughly investigated.

Umm. Sounds like one of the most rediculous rules in a short while. Anyway was worth mentioning if someone considers playing there .

 

[Nate]

Thats insane,

They obviously don't trust the software they running or they want to look for an excuse not to pay. Such actions are not justifiable and are roguish in nature...

I wonder if anyone has played there?

Nate

 

[dunover]

Thats insane,

They obviously don't trust the software they running or they want to look for an excuse not to pay. Such actions are not justifiable and are roguish in nature...

I wonder if anyone has played there?

Nate

Never heard of them. Fortunately. I can only think of one term more roguish than that:

'Under NO circumstances may players win. Any players at any time having a balance greater than their original deposit will permit their credit card details to be used to purchase expensive electrical items for the casino management's homes. After 180 days of the management receiving these goods, your deposit will be returned minus any winnings.'

 

[Sovietsky]

Hi, I have an account at svenskavinnare and they have always paid me and such but then again I have not won over 10 000kr.

Have you asked their support on why they have that rule? Because my experince with them have been really good and I haven't heard anything bad about them in swedish forums.

 

[jetset]

It's an interesting site alright - a Plus Five Gaming white label owned by iGaming Norge.

Malta licensed - not much help there if you get into trouble.

 

[smokeeye]

From reading their other site (xwww.norskevinnere.com - Norwegian winners in English) it actually seems that they don't only have a max deposit per day rule of 200€ (and 1000€ per month) but aswell a max rule on playing limits.

- Depositing limits are 200€ per day and 1000€ per calendar month.
- Bet limits are 2000€ per day and 10.000€ per calendar month.


To be fair it does say that you may contact the support to raise the limits, but... Really?

 

[vinylweatherman]

There is also a term that allows Wagerworks to pocket any progressive pool if they or the site owner decides to discontinue a game. Top Game got rogued for this behaviour when they discontinued, rather than repaired, a progressive that could never be won due to a missing symbol.

There is also a max weekly win limit, but it is not clear what happens if players get really lucky and go over it.

It seems a site scared off by high, even medium, rollers. Low rollers are unlikely to trigger any of these questionable terms.

The "investigate the win" term is at management discretion, but it looks like they are LYING about this 60 days being needed to investigate any win as in the paragraph above, they also state that withdrawals based on credit card deposits will be held for 60 days if there are suspicions that the player may make chargebacks.

They should be honest, BOTH 60 day terms are about mitigating the risk of chargebacks, and one is probably redundant anyway.

Everything else seems similar to what one would expect at any casino, even the accredited ones.

 

[dunover]

There is also a term that allows Wagerworks to pocket any progressive pool if they or the site owner decides to discontinue a game. Top Game got rogued for this behaviour when they discontinued, rather than repaired, a progressive that could never be won due to a missing symbol.

There is also a max weekly win limit, but it is not clear what happens if players get really lucky and go over it.

It seems a site scared off by high, even medium, rollers. Low rollers are unlikely to trigger any of these questionable terms.

The "investigate the win" term is at management discretion, but it looks like they are LYING about this 60 days being needed to investigate any win as in the paragraph above, they also state that withdrawals based on credit card deposits will be held for 60 days if there are suspicions that the player may make chargebacks.

They should be honest, BOTH 60 day terms are about mitigating the risk of chargebacks, and one is probably redundant anyway.

Everything else seems similar to what one would expect at any casino, even the accredited ones.

Well that's ridiculous in itself as the window in most EU nations for chargebacks is 180 days, including the UK. Ooops, shouldn't have said that, they might impose a 180-day pending period on players....

 

[vinylweatherman]

Well that's ridiculous in itself as the window in most EU nations for chargebacks is 180 days, including the UK. Ooops, shouldn't have said that, they might impose a 180-day pending period on players....

Perhaps they realise their players would never tolerate 180 days, but I am sure 99.9999% would feel the same level of intolerance for a 60 day delay.

Their claim that it takes 60 days to "investigate a win" is clearly a load of bull. In most cases, it doesn't even take 60 seconds as most of this is done via running an audit tool software, with further investigation only needed if something looks suspicious. Even then, it's mostly a case of auditing compliance with the terms of a promotion, not something that should take anything like 60 days.

Something must be scaring them more than the potential for loss of custom due to such a term scaring off many profitable players.

On the other hand, it seems wins under this figure are trusted immediately, with withdrawals being processed quickly.

This hardly protects them from scammers, as they will just make sure never to "scam" more than £999 in one go to avoid their ploy suffering 60 days of scrutiny which is almost certain to catch them out.

 

[Cogge]

The T&Cs are also grossly against the LGA regulations (which they are licensed with):

37. (1) A licensee must, at the request of the registered player in whose name a player’s account is established, remit the funds standing to the credit of the account to the player by no later than five working days, if practicable, after receipt of the request.
(2) An amount may only be remitted by the licensee to the player, to the same account from which the funds paid into the player’s account originated.
(3) A licensee may, before remitting funds to a player in accordance with sub-regulation (1), take such time as is reasonably necessary for the purpose of:
(a) verifying the player’s registration as a player;
(b) verifying the playing of a game by the player;
(c) conducting security and other internal procedures in relation to the player’s account; and
(d) ensuring that the rules that are approved relating to the award of the prizes to players have been complied with.

I hardly think that anyone considers 55 days as "reasonable" to verify a customer's identity.

 

[Scampo]

Even Worse - they have apalling grammar!

The homepage message is "lot's of winners - easy to win". Such a blatant misuse of the apostrophe. Idiot's must have done the translation.

 

[dunover]

The homepage message is "lot's of winners - easy to win". Such a blatant misuse of the apostrophe. Idiot's must have done the translation.

Now I am guessing the 'Idiot's' in your statement is a deliberate parody with the misused apostrophe.
But I ain't giving you this one: 'Apalling' with one 'p'...........
or this: unnecessary capital 'W' on 'worse'........:sob: