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32red Trustpilot

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Selfexcluded1, Nov 22, 2017.

    Nov 22, 2017
  1. Selfexcluded1

    Selfexcluded1 Newbie member

    Location:
    London
    When 32red get a negative review on trustpilot its nearly always followed by loads of positive reviews from new users of trustpilot. The users are also from united States where 32red Is banned. What's going on??
     
  2. Nov 23, 2017
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    They are clearly not real users that are making these posts - or somebody is paying them to do so. The first two results say 'Quick Payments' - I didn't need to go further than that - Quick payments from 32Red in the USA :D. Clearly Trust Pilot is not to be trusted.

    Nate
     
  4. Nov 23, 2017
  5. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Trustpilot :laugh::laugh::laugh:
     
  6. Nov 23, 2017
  7. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi All,

    Thanks for making me aware of this thread.

    I can assure you that all reviews of 32Red on trustpilot are genuine. Users must submit their username which we verify after each review is posted. If the OP thinks the reviews are coming from the US, I would appreciate you sending me the reviews which you believe are and I will try my best to show you otherwise (without breaching privacy rules of course).

    With regards to the replies (I guess you are the same person angry about this on TP?) to be honest it's myself who makes most of the reviews and I find it hard to politely reply to someone who is frustrated with their experience particularly when the RNG didn't go their way. It's easier to respond and say thanks than put a public response on a review what I personally believe is either an attempt to tarnish our reputation or a moan that someone didn't win.

    I'll try and be more responsive in future. I appreciate the feedback.

    Regards
    Mark
     
  8. Nov 23, 2017
  9. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    If it is any consolation I can confirm that it is easy for anyone to write a review on trustpilot. you can also use a VPN to mask your IP as well. And that can in turn make it look like people from other countries are writing the reviews.

    For example I know that a lot of websites on the internet use this tactic and create tonnes of accounts to write reviews using VPN's to make their website get and look good. it is very easy to do so as well.

    I have also used it as a web dev myself and I can tell you. You can not limit who can write a review. You can write a review on any site that is listed with them. Once you sign up for a user account that is.

    So i am sorry Mark but what you say is not true when you say you can prove that all of the reviews are done by users and you could prove it. I am sorry but I do not think you can. I haven't checked how many have reviewed 32red on trustpilot because I couldn't care less. Trustpilot is not that great anyway. It doesn't help you get better SEO either. And promoting the fact you have a high rating be it from legitimate reviews or fake reviews is just making yourself look worse.
     
  10. Nov 23, 2017
  11. Selfexcluded1

    Selfexcluded1 Newbie member

    Location:
    London
    I haven't left a review yet. I have concerns about it. You don't need to leave a username to review. Look at these examples:
    Shaun Thomas-United States Melanie United States Chris Atkinson United States jonathon hendley United States Jane Phillips
    United States Vanushka United States Alison United States Michael Peden United States Olgakr23 United States El Sweetman
    United States Stevie-Louise Macchia United States Lyndsey Browning United States Nikolla Katsanis United States Oleh United States Lee mortimer United States Simon Owen United States Kelly Haylor United States Andrea United States Annmarie Wakefield United States Jon United States . I only went through 1st 2 pages. There more then 20 pages of reviews. These are users with only 1 review then they vanish???
     
  12. Nov 23, 2017
  13. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Mark fair enough - clicking on the user profile shows that they are from the USA - Secondly, the review is a 1 liner - '32Red QUICK Payments' - We have debated the issue to death - 32 Red do not pay quickly - Nor do they service the USA.

    The poster also only has 1 review and that happens to be a 1 liner that 32Red pay quick and is from the USA. Would YOU trust the review at first glance as a seasoned member here?

    Nate
     
  14. Nov 24, 2017
  15. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Thanks for bringing the US thing to my attention. I've checked the account numbers provided on these reviews and they are indeed UK players with a verified address. I have addressed this with TP directly to understand why they are not showing as UK reviews.

    I've randomly checked some other non-US sites and they seem to have the same issue:

    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    On the fast payment debate, users of TrustPilot are generally not seasoned casino users and are recreational players. I can only assume that this type of player doesn't have an issue with our payment times. I don't have anything else to explain it.

    Regards
    Mark
     
  16. Nov 24, 2017
  17. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Verified reviews on TrustPilot can be proved. Doesn't matter if it is an online casino or a site like 'Not on the High Street'. The person writing the review will have to provide their 32Red account number for example. Which the casino, 32Red in this case verify with Trust Pilot if it is genuine or not.
     
  18. Nov 24, 2017
  19. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi DreamRJ,

    Just to address your comment above. TP has a function which allows businesses to ask for an order number or username when making a review. This is a mandatory field when reviewing 32Red. You can see this in the screenshot below taken from our account:

    32red Trustpilot: TrustPilot.jpg,Nov 24, 2017

    Every review we receive is checked so we can address any genuine complaint directly with the reviewer. If a username is not found, we flag the review to TP who will then ask the reviewer for proof that they have done business with us. It's a pretty robust system.

    Any business IMO needs to monitor such sites as Trustpilot as, as you say, anyone (including competitors) can make a review. You're right, it doesn't help SEO efforts but it can damage a reputation if it's not monitored. I'm not aware, to my knowledge, that we have ever mentioned the rating in any of our marketing efforts.

    Regards
    Mark
     
  20. Nov 24, 2017
  21. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Thanks Webzcas, seems I was writing my response as you responded. :thumbsup:
     
  22. Nov 24, 2017
  23. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Ok, I must have missed that when I used it with my business account I set up lol
     
  24. Nov 24, 2017
  25. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    :thumbsup: Let me know if you need any help enabling it.

    Mark
     
  26. Nov 24, 2017
  27. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Thanks but I do not need to at present. As I taken my site offline for a month or so. I will be making a new site with a brand new domain name next month/early next year.
     
  28. Nov 25, 2017
  29. Selfexcluded1

    Selfexcluded1 Newbie member

    Location:
    London
    Mark explain to me why some of the reviews are the same and from same IP?
     
  30. Nov 25, 2017
  31. Selfexcluded1

    Selfexcluded1 Newbie member

    Location:
    London
    Been honest mark I can't reply here keeps going to mod
     
  32. Nov 25, 2017
  33. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    It's the weekend. I'm sure Mark will reply on Monday.
     

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