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32Red: resolved

Discussion in 'Online Casino and Poker Complaints - old section' started by darkpixie, May 7, 2006.

    May 7, 2006
  1. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    Well because everyone was so darned excited about 32Red I decided to give it a go and here was my experience:
    First off they wouldn't take my credit card. FIRST CASINO every that had problems. So ok, I funded my Neteller and Deposited $25 so that I could get the "Slot Bonus".
    So I do this, of course no problems with Neteller.
    Then I sent off for my bonus and waited and waited with no response.
    So I decided to go to chat to ask how long the process was as they don't want you to start playing till the bonus hits your account.
    First chat screen 'Emma' comes on I ask my question and I sit and wait for 10 minutes and she NEVER replies.
    OK, close the chat and try a new one, this time I get "Steven" who is much more attentive, I ask about the bonus and he informs me that I must deposit $50 to access the bonus!!! WHAT??? As is CLEARLY evidenced in this screen shot all I have to do is "Deposit $25 or more" to access the bonus. I point this out time and again and this guy doesn't budge. So yeah I am TICKED OFF and won't be playing there any time soon. In the end I withdrew my deposit and so now I have to wait 24 hours for it to hit my Neteller. There goes my Sunday Slot Fun!
     
  2. May 7, 2006
  3. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Welcome to Casinomeister, DarkPixie!

    Sorry to hear about your problem with 32Red - I'm sure one of them will be in here to fix it up for you soon.

    But you have obviously been practicing... you got all the right details and the screenshot, and even got it posted nicely :)

    I agree that the offer is probably confusing - I'm not quite sure which way they intended that offer to be taken. But it does say 25 pounds - which would convert to almost $50.

    Still, this is against their usual practice if I am not mistaken - if they state a number it usually applies to whatever currency you registered when you opened an account, so I too would believe that to read $25 to get your bonus.

    Anyhow, let's see how long it takes for them to get to it - you might also try PMing one of the representatives in here.
     
  4. May 7, 2006
  5. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    Thanks for the Welcome!
    And YES! It is standard, if it says 25 it means whatever currency you are wagering in.
    Anywho, I'll just let this post stew a bit and see what comes of it, mostly they REALLY need to change thier website! I had to crop to make it small enough to fit in this post, but I have the full screenshot with URL as well in case the details are magically changed.
    I recall a similar bait and switch happening at another casino but I can't recall at the moment which one it was.

    Also, I stayed up till 2:00 AM drooling over all the winners screenshots last night! Some of you guys have some pretty intense brassballs to be betting $10 and up on a spin... OH my! I WISH I could get my bank roll up that much...lol Lets just say that when I shut my eyes last night I won jackpot after jackpot. Waking up was VERY disappointing...haha.
     
  6. May 7, 2006
  7. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    The text says "This bonus lets you claim a 100% deposit match on initial deposits between 50 and 100", so clearly someone messed up, but hopefully someone will sort it out soon. Have you pointed it out the CS reps that the website says 25 minimum deposit?
     
  8. May 7, 2006
  9. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    Hmm this is very interesting, is this just REALLY BAD customer service?
    I went back and looked at the Casino Games Bonus, and it too says EVERYWHERE that the min deposit is $25, have a l@@K....
     
  10. May 7, 2006
  11. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    Yup...

    " As is CLEARLY evidenced in this screen shot all I have to do is "Deposit $25 or more" to access the bonus. I point this out time and again and this guy doesn't budge."


    Is what I wrote up in my original post, guess you missed it. I even sent him to the webpage and asked him to read graphic #3

    Still no go.

    You'd think he would have offered me the other bonus if he wanted the casino to have my measely $25 eh?
     
  12. May 7, 2006
  13. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    It is weird because I see this:
     
  14. May 7, 2006
  15. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    The problem is that the currency they are talking about is pounds. Either there has been some miscommunication internally, or support got it wrong, I think, but like I said just wait a bit and I'm sure they'll fix it up nicely :)

    I don't think the website is necessarily wrong, as they are UK-centric - but it is definitely unclear.

    Once this is sorted out I'm sure you will enjoy yourself at 32Red in the future.
     
  16. May 7, 2006
  17. Zacaroni

    Zacaroni Dormant account

    Occupation:
    Gen. Contractor, Webmaster
    Location:
    Chattanooga, TN
    I guess it's how you look at it.......open mind, not affiliated with them.



    This is from the website. Bonus amounts the same is the catcher....Are they refering to the percentages?? or dollar amounts??

    They are clearly stating 25 British Pounds though, not $25 dollars.
    The conversion rate is almost $50 USD. I'm sure Canadian money is similar.

    They do advertise 2 seperate bonuses
    The Slots Welcome Bonus
    The Casino Games Bonus

    I'm sure if it has to be the same value.
    If it was Britains, you have to deposit $50 USD worth, but Americans can deposit $25 USD worth, there would be a bunch of mad Englishmen, lol.
     
    Last edited: May 7, 2006
  18. May 7, 2006
  19. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    Grandmaster, that is the SLOTS BONUS page, I was refering to the CASINO GAMES BONUS page in that more recent screenshot.
    Its very clear it is $25 in that one!
     
  20. May 7, 2006
  21. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    Zacaroni, as spearmaster pointed out, any casino worth its salt will honour the # based in your home currency.
     
  22. May 7, 2006
  23. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    In your 1st post you wrote:
    In any case, there is a discrepancy between the pictures and the text on that page, so 32red should sort it out soon.

    Not necessarily, some will have different nominal amounts in different currencies (60 instead of $100), some will make up non-existest international foreign exchange laws, others will not credit bonuses in pounds.
     
    1 person likes this.
  24. May 8, 2006
  25. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    the problem lies with the Brits......they should give up on that silly currency of theirs and use US dollars....since they are now a colony of the US
     
    1 person likes this.
  26. May 8, 2006
  27. nektar4d

    nektar4d Dormant account

    Occupation:
    sales
    Location:
    European Union
    :lolup:

    I thought England was part of the EU...
    They should use Euro currency!
    :notworthy
     
  28. May 8, 2006
  29. andyhinckley

    andyhinckley Meister Member CAG mm3

    Occupation:
    whatever
    Location:
    uk
    I don't think we will ever give up our 's!!! :D

    but back to the OP,
    I am sure he will experience the 1st class CS from either Pat or Ed now he has made a point?
     
  30. May 8, 2006
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The casino only started accepting players from the US about half a year ago. The website was clearly geared towards the UK and European markets and probably they havent thought of adding the $ factor to their promotions which seems an oversight. The right thing for 32 RED to do is to honour the promo terms and treat $ as Sterling Pounds until they alter the promo terms to cater for $ as well. The players will still need to meet the WRs anyway.
     
    1 person likes this.
  32. May 8, 2006
  33. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    I'm astonished you didn't get an instant response in live chat. I've never waited longer than a minute.

    PM Ed or Pat in this very forum, I guarantee they'll sort this either way no messing.
     
  34. May 8, 2006
  35. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    I am amazed that none of you seasoned posters have picked up on this.

    In the posters ORIGINAL post, he has asked for the Slots Deposit Bonus.
    The terms as clearly stated are on Deposits of 50-100 IRRELEVANT of CURRENCY

    Now the terms and conditions that the poster has quoted is for the Casino Games Bonus. This is on deposits of 25-50. This is COMPLETELY seperate

    So basically, the casino are SPOT ON. You deposited 25 for the slots only bonus which is contarary to their terms and conditions. Its no good spouting that they are wrong when they are not, it is you.

    I look foreward to reading your appology to the casino
     
  36. May 8, 2006
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Yeah, you are correct. It is stated in the website that a minimum deposit of $50 is required for the slots bonus but then darkpixie's post also did show a screenshot where it is stated that a minimum of 25 is required. So which is right or could 32 RED have altered the Terms recently. You will note that there is another bonus called the 'casino games bonus' which requires a minimum of $25 but in the attached boxes it states deposit $50 or more. It could be that they rushed changes to the promo resulting in an oversight.

    Furthermore, if indeed $50 should be the minimum deposit for the slots bonus the CSR could have tried to persuade the player into accepting the other bonus which has a $25 minimum deposit and which allows many other games, including slots. The WRs are different of course but this would separate 32 RED from most of the other MG casinos and I would readily admit that they are usually a cut above the rest.
     
  38. May 8, 2006
  39. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    The graphic in the original post clearly shows a minimum 25 deposit, and I'm sure they'll make good on the offer (it's too bad the player had to go thru so much just to get it, but it happens).
     

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