I have had gambling issues for some time and have self excluded from many many sites using automated processes. This will self exclude me from their other sister sites which is a god-send for me as I, and I’m sure many other problem gamblers, seek out new sites when having a relapse.
In March 2017 I requested Self-exclusion from 32Red and their process is a nightmare. I only use my mobile for internet access and therefore don’t have a printer.
I hoped the process would be automated but it wasn’t so I sent the email. I had a number of clicks to make online and there’s no way it can be done accidentally. When I finally got to the “if you agree click here” I clicked and instead of self-exclusion I got a form emailed to me to fill in! I don’t have a printer to send back and so emailed back again stating specifically that I wanted to self exclude and I don’t have a printer to complete their form. After a number of emails I still couldn’t figure out how to get it sorted.
I have since relapsed and opened two other accounts on the same network and have tried to self exclude these since and have had the sameness issue - ie more forms to fill out with no printer.
I am now making a formal complaint with them in regards to this and will be taking it to the UKGC should it not be resolved. I have not posted all details here due to this.
Has anyone else had similar experiences?
In March 2017 I requested Self-exclusion from 32Red and their process is a nightmare. I only use my mobile for internet access and therefore don’t have a printer.
I hoped the process would be automated but it wasn’t so I sent the email. I had a number of clicks to make online and there’s no way it can be done accidentally. When I finally got to the “if you agree click here” I clicked and instead of self-exclusion I got a form emailed to me to fill in! I don’t have a printer to send back and so emailed back again stating specifically that I wanted to self exclude and I don’t have a printer to complete their form. After a number of emails I still couldn’t figure out how to get it sorted.
I have since relapsed and opened two other accounts on the same network and have tried to self exclude these since and have had the sameness issue - ie more forms to fill out with no printer.
I am now making a formal complaint with them in regards to this and will be taking it to the UKGC should it not be resolved. I have not posted all details here due to this.
Has anyone else had similar experiences?