32Red New Yr Promo

[pianoman]

Rather than posting about 32RED, I'd prefer to be back playing at my fav haunt -
having again this month been blown away by the modest but continuous good fortune.
27 deposits - 13 cashouts? OY,oy,OY

But anyhow, Club Rouge players, others - comfortably aboard 32RED, whose crew keeps improving this monument to greatness in the online Casino world...
Thanks Theresa (Teresa?) for helping me sort through today's confusion with the New Years Day promo

This info might help players trying to make sense of the weird Dish of the Day offer
Deposited 100 only to find it had nothing to do with an EMAILED offer of "free spins" running next 10 days.
Dish offer is DIFFERENT altogether!!!
Just 40 "ordinary" spins in return for your 100 credits deposit.
Theresa fixed it for me, allowing me to deposit and then withdraw, after exploring what it represented and how much it was worth.
Learn from me shipmates.
Do the $40 opt in, take the 10 day/100 spins offer. Not the $100 with its 40 regular spins ...worth $8(???)
Phone support if that's still not clear...
OK?

 

[Lucky Loser]

The offer confused the heck out of me too, so I didnt bother depositing. Playing at Red Flush instead and am up $3500

 

[dunover]

Yes, it is confusing.
TBH I think it's a waste of time as effectively it's a 8%-20% bonus depending on what the FS return and whether you deposit 40 or 100.

10 spins a day worth 2 quid and with a WR of 35x for the results is poor compared to taking DotD if you are a daily depositor.

20 quid's worth of spins over 10 days with 35x WR is hardly an incentive for 10 consecutive deposits.

If you are still getting a daily DotD offer on top then ignore my remarks (I can't open the Viper to check!)

 

[LOOKAWAY]

When I deposited £60 I had an offer for a £100 deposit to get 20 free games which I didn't take. Just logged in and it's switched around 100 free games for a £20 deposit.

Looks like a mistake, I have a small withdrawal pending off £123

Played right round the block this morning, ended up pulling off the extra 5 games on DOA for 900 X that put me ahead overall.

Happy new Year.

 

[brianmon]

There's only the deposit £20 for 100 spins on the browser version, no DOTD

I don't see the logic in this promo, from 32Red's point of veiw

in order to get the full potential, you take the 10 spins every day for 10 days, saving the winnings up to play through on the last day.
Which prevents you from making a deposit or even playing for 10 days, because your deposit would then be tied up to the wagering of whatever you'd won from the free spins up to that point

 

[Harry_BKK]

That is 32RED jumping on the "deposit tied FS" bandwagon

It might have made the round in the industry that these kind of promo is attracting a lot of punters and 32RED trying to take a piece of the pie as you would do with any other business.

Don't like it personally and i won't deposit at 32RED until the Flash issue for W10 is sorted

 

[Mark_32Red (retired acct)]

Hi guys,

Apologies for the confusion there was an error in the display of the offer in the lobby. The offer is deposit £20 get 100 free spins (at up to 40p each) for normal level players and deposit £40 get 100 spins (at up to 80p each) for Club Rouge. The lobby was showing this the wrong way round.

Regards
Mark

 

[vinylweatherman]

Hi guys,

Apologies for the confusion there was an error in the display of the offer in the lobby. The offer is deposit £20 get 100 free spins (at up to 40p each) for normal level players and deposit £40 get 100 spins (at up to 80p each) for Club Rouge. The lobby was showing this the wrong way round.

Regards
Mark

It's worse than this!

I deposited £100 for 40 spins and only got 10 on Avalon. However, if I open Immortal Romance there is a free spin offer that doesn't work as there is no actual number of free spins, it just says I have free spins. When I accept, it opens the game in free spin mode, but all the buttons are dead. When I close the game it says I won £1.60 in the free spins, but this is what I won from the Avalon free spins earlier.

It seems that somehow the free spins credited on Avalon have buggered up IR so that it always opens with "0 free spins" as a promotion.

I am, of course, only able to get even this far because I took the plunge and downgraded from Flash 20 so that Viper would work again.

I can find no sign of the alternate offer, the deposit for free spins over 10 consecutive days, which is causing the confusion. All I have is the email for it.

Fortunately, in 5 hours time the 20K tournament starts, and with sscrabble declaring that he would not risk his PC by downgrading Flash, this could be the easiest 20K we have had for some while

As for the Slotsmeister, the prize tomorrow is worth 60 continues (I am second), and no point posting my bonus prize today anyway as it's a bank holiday

 

[Mark_32Red (retired acct)]

It's worse than this!

I deposited £100 for 40 spins and only got 10 on Avalon. However, if I open Immortal Romance there is a free spin offer that doesn't work as there is no actual number of free spins, it just says I have free spins. When I accept, it opens the game in free spin mode, but all the buttons are dead. When I close the game it says I won £1.60 in the free spins, but this is what I won from the Avalon free spins earlier.

It seems that somehow the free spins credited on Avalon have buggered up IR so that it always opens with "0 free spins" as a promotion.

I am, of course, only able to get even this far because I took the plunge and downgraded from Flash 20 so that Viper would work again.

I can find no sign of the alternate offer, the deposit for free spins over 10 consecutive days, which is causing the confusion. All I have is the email for it.

Fortunately, in 5 hours time the 20K tournament starts, and with sscrabble declaring that he would not risk his PC by downgrading Flash, this could be the easiest 20K we have had for some while

As for the Slotsmeister, the prize tomorrow is worth 60 continues (I am second), and no point posting my bonus prize today anyway as it's a bank holiday

The 10 free games is correct as it's 10 per day for 10 days. It shouldn't be breaking the other games though so I will get this checked out. Thanks for letting me know.

Mark

 

[vinylweatherman]

The 10 free games is correct as it's 10 per day for 10 days. It shouldn't be breaking the other games though so I will get this checked out. Thanks for letting me know.

Mark

This is where the confusion sets in. The offer was "Deposit £100 get 40 free spins", which is a different offer to the 100 free spins spread over 10 days.

The other problem is how on earth does a player find out each day which game hosts their free spins - there is no slider message saying where they are, I was just guessing and opened a couple of the slots that are usually used before finding 10 free spins waiting on Avalon.

 

[Jono777]

There is a choice of 4 games advertised from which players can choose their FS for that day

* Avalon
* Immortal Romance
* Bridesmaids
* Terminator 2

Normal players - £20 deposit (today) gets 10FS x 10 days @ 0.01p coin value.

Club Rouge - £40 Deposit (today) gets 10 FS x 10 days @ 0.02p coin value.

Whichever game you open from the 4 above first will display the 10 FS at the start of the day, If the player changes their minds and closes game without playing the FS and opens up another game from the list the 10 FS will then show in that game.

This is how I have understood things from the e-mail received on 30/12/2015 and how things have worked with this type of promotion in the past.

I cannot however account for 'gremlins'

 

[Mark_32Red (retired acct)]

This is where the confusion sets in. The offer was "Deposit £100 get 40 free spins", which is a different offer to the 100 free spins spread over 10 days.

The other problem is how on earth does a player find out each day which game hosts their free spins - there is no slider message saying where they are, I was just guessing and opened a couple of the slots that are usually used before finding 10 free spins waiting on Avalon.

I explained the error on the display above, sorry for the confusion.

Apologies I thought you said you had got the email? Here are details of the offer as explained on the site:

You do not have permission to view link Log in or register now.

Mark

Edit: sorry posted the same time as Jon. Thanks mate.

 

[Mark_32Red (retired acct)]

Whichever game you open from the 4 above first will display the 10 FS at the start of the day, If the player changes their minds and closes game without playing the FS and opens up another game from the list the 10 FS will then show in that game.

Technically you *should* be able to play the free spins across all the games, 5 on 2 slots, 4 on one 6 on the other etc.

 

[Borgie]

Which slot are the spins on? I deposited and opted in but on my mobile. Couldn't see what the spins were on. Thanks

 

[Borgie]

Ignore post above I do know
sorry lol I am old and senile

 

[Mark_32Red (retired acct)]

Which slot are the spins on? I deposited and opted in but on my mobile. Couldn't see what the spins were on. Thanks

On mobile Bridesmaids and Avalon should work.

Mark

 

[dunover]

When is this WIN 10 flash nonsense going to be sorted? I'd like to actually SEE the offer on the site.....

I did get the e-mail though.

I think I prefer the good old reliable 32red DotD......

 

[vinylweatherman]

I explained the error on the display above, sorry for the confusion.

Apologies I thought you said you had got the email? Here are details of the offer as explained on the site:

You do not have permission to view link Log in or register now.

Mark

Edit: sorry posted the same time as Jon. Thanks mate.

I had the email, but I could not access the promotion from within the lobby to check which games would have the spins. It was presented in place of Dish of the Day, and in error said I had to deposit £100 for just 40 free games.

The problem I have with IM is probably something to do with the fact that the 10 spins can be split between the games. I played all 10 on Avalon, so I have none left. Bridesmaids opens up straight into play for real mode, but it's IM that opens into free spin promotion mode for zero free spins, and has to be closed again before it can be played for real, during which it shows me how much I won on Avalon.

It seems that the problem is that the promotion does not clear from IM once all the free spins have been played, but it does clear from the other games.

Presumably, 10 free spins will arrive each day for the next 9 days, and can be played on any of these 4 games, or shared between them.

 

[sscrabble]

Presumably, 10 free spins will arrive each day for the next 9 days, and can be played on any of these 4 games, or shared between them.

From the wording - I am assuming we will have to deposit every day to get the ten games ? -- It says get 10 free games when you deposit - not get 100 games. Is this £8 worth of free games a day going to be as well as the DOTD - or instead of ?

32red is fine now on my computer - so I will be able to enter the tournament --- but why Vinyl thinks I will be competition ? - I have been averaging less than 90% rtp over the last few months - as low as 60% on one ! It is Zippy and MrB doing all the winning.

 

[Jono777]

A one off deposit (today) will secure the full 100 Free Spins

They are then distributed 10 a day for the next 10 days.

In you case (Club Rouge??) Bridesmaids is the best deal. 10 FS x 0.80p per spin = £8.00 x 10 days!!

Total of £80.00 worth collectively (or £40 for low rollers etc)

*Info based on Bridesmaids slot, personally I prefer IR despite the lower value of the 'deal'

 

[vinylweatherman]

From the wording - I am assuming we will have to deposit every day to get the ten games ? -- It says get 10 free games when you deposit - not get 100 games. Is this £8 worth of free games a day going to be as well as the DOTD - or instead of ?

32red is fine now on my computer - so I will be able to enter the tournament --- but why Vinyl thinks I will be competition ? - I have been averaging less than 90% rtp over the last few months - as low as 60% on one ! It is Zippy and MrB doing all the winning.

It's loaded, I don't seem to be able to get the really big hits when it matters, not even with 999 continues.

There was no "other" dish of the day today, so I would expect today's deposit to cover all 10 days, with a regular Dish to sample tomorrow. It's easy to check, open one of the games tomorrow before depositing, and if the 10 free spins are there it proves that today's deposit covers all 10 days. If they are not there, it still leaves time to make a deposit and get them.

With a quick bodge having been rolled out by MGS, it seems it won't be the expected easy ride for the tournament, unless most of the serious competition has been fooled into upgrading to Windows 10


I have "Windows 7 Professional" on my Viper gaming PC, which seems to mean that unlike most, I will be able to control some aspects of Windows Update should such a screw up happen in future. It seems that because of my chosen OS years ago, Microsoft treat me as a "business user", and understand that business users need to be able to roll back anything that shuts down their office IT systems immediately, rather than twiddle their thumbs whilst Microsoft investigate the problem and release a patch.

 

[sscrabble]

Ok - so I won £10.28 on my free spins - I am not sure - but is it not the case that you have to clear one bonus before you claim the next ? --- so I will have to play that off before I claim a DOTD tomorrow ? -- and if I do play it off - £300 of play clears the £10 - but does it not round bonuses to £5 or £10 - so to clear the 28p I would have to play £150 or £300 worth of games ?

 

[vinylweatherman]

Ok - so I won £10.28 on my free spins - I am not sure - but is it not the case that you have to clear one bonus before you claim the next ? --- so I will have to play that off before I claim a DOTD tomorrow ? -- and if I do play it off - £300 of play clears the £10 - but does it not round bonuses to £5 or £10 - so to clear the 28p I would have to play £150 or £300 worth of games ?

....or lose the lot and have a zero balance before taking tomorrow's Dish - this was my tactic anyway

 

[sscrabble]

It's loaded, I don't seem to be able to get the really big hits when it matters, not even with 999 continues.

.

I see that - you must have played 3 or 4 games before you hit a 200,000 + !!!

 

[chris87]

Yes its a bit of a mess. When I logged on in the early hours today the offer was showing the DOTD of 20% up to £100. I thought this unusual, but deposited. Obviously there was no bonus added so I spoke to a helpful CS guy who said there was an error and explained that it was the free spins offer. He also said that in 5 years working there it's the first time he's seen anything like this and players were calling in confused, like me.

He couldn't say if the usual DOTD would be back tomorrow as they see the offers only as soon as we do, but I personally hope normality will be resumed as I do like 32Red and particularly the DOTD!

Chris

 

[Mark_32Red (retired acct)]

Normal DOTD back at midnight UK time and I can confirm that anyone who opts (opted) in to today's promo will get 10 free spins every day until the 10th Jan.

Sorry for the issues. In hindsight it was a bad idea to test a new promo when most of the developers were not in the office. For those who claimed, I hope the free spins are lucky for you.

Mark

 

[Jasminebed]

I opted in, had every intention of claiming the free spins. I like offers like that.

Windows 10 user, can't get the download to load, so I cannot play the daily free spins unless I use my cellphone data, which is quite expensive.

Or are free spins available on the flash platform now? I rarely play it.

 

[Mark_32Red (retired acct)]

I opted in, had every intention of claiming the free spins. I like offers like that.

Windows 10 user, can't get the download to load, so I cannot play the daily free spins unless I use my cellphone data, which is quite expensive.

Or are free spins available on the flash platform now? I rarely play it.

Should also be available on flash.

 

[chris87]

Normal DOTD back at midnight UK time and I can confirm that anyone who opts (opted) in to today's promo will get 10 free spins every day until the 10th Jan.

Sorry for the issues. In hindsight it was a bad idea to test a new promo when most of the developers were not in the office. For those who claimed, I hope the free spins are lucky for you.

Mark

Thanks for clarifying Mark

Chris

 

[vinylweatherman]

I see that - you must have played 3 or 4 games before you hit a 200,000 + !!!

It doesn't really matter at this early stage, RTP is already sucking the advantage back

It matters most in the closing stages, a nice 200000+ advance up the scoreboard to rattle the opponents.

 

[petro]

The 10 free games is correct as it's 10 per day for 10 days. It shouldn't be breaking the other games though so I will get this checked out. Thanks for letting me know.

Mark

This happened to me with previous free spin offers. It bugged the game that the free spins were played on so it wouldn't play.
I contacted live chat about it but they couldn't help.

I would have probably taken part in this New Years free spins bonus if I knew it was on, seems like a pretty good deal since there is no WR on the original $20 deposit.

 

[vinylweatherman]

Normal DOTD back at midnight UK time and I can confirm that anyone who opts (opted) in to today's promo will get 10 free spins every day until the 10th Jan.
Sorry for the issues. In hindsight it was a bad idea to test a new promo when most of the developers were not in the office. For those who claimed, I hope the free spins are lucky for you.

Mark

Nope, just checked - nothing. All I got was the first set of 10 free spins yesterday and a bugged IM game even though I played them all on Avalon.

Just checked back today; IM no longer bugged, but no free spins either, not on Avalon nor Bridesmaids too.

Promo needs further testing.

 

[Mark_32Red (retired acct)]

Nope, just checked - nothing. All I got was the first set of 10 free spins yesterday and a bugged IM game even though I played them all on Avalon.

Just checked back today; IM no longer bugged, but no free spins either, not on Avalon nor Bridesmaids too.

Promo needs further testing.

That's very strange, I can see that you have been assigned to the free games offer and also that many other players have been able to play them. Have you tried all the games? As a reminder:

Bridesmaids (should work on Viper, Flash & Mobile),
Terminator 2 or Immortal Romance (Viper or Flash)
Avalon (Mobile)

Mark

 

[sscrabble]

I got my second lot of free spins today.

 

[sattty]

I play on my phone and had same problem of spins being awarded but was unable to play them ...After a few emails I was able to play them on my daughters tablet but only through browser didn't work on app

 

[LOOKAWAY]

Hi guys,

Apologies for the confusion there was an error in the display of the offer in the lobby. The offer is deposit £20 get 100 free spins (at up to 40p each) for normal level players and deposit £40 get 100 spins (at up to 80p each) for Club Rouge. The lobby was showing this the wrong way round.

Regards
Mark

Mark do you think it's fair that regular depositing players have to miss out on the free spin offer when they don't opt-in to a deal that is to high for them: £100 deposit for 20 spins? I deposited three times the amount actually needed which was just £20, without the mistake I would off opted in.

Also there is a player saying they could save up their free spins winnings each day and play them at once, well can they? Answer that player.

I always thought that you had seven days to clear a bonus at 32Red group, do you? And if so does the seven day rule affect the free spin bonus winnings?

I have a 100% dish off the day bonus today but also a withdrawal pending, can I reverse some of my withdrawal to claim it or make another deposit? Pretty sure I can't do either.

 

[Mark_32Red (retired acct)]

Mark do you think it's fair that regular depositing players have to miss out on the free spin offer when they don't opt-in to a deal that is to high for them: £100 deposit for 20 spins? I deposited three times the amount actually needed which was just £20, without the mistake I would off opted in.

Also there is a player saying they could save up their free spins winnings each day and play them at once, well can they? Answer that player.

I always thought that you had seven days to clear a bonus at 32Red group, do you? And if so does the seven day rule affect the free spin bonus winnings?

I have a 100% dish off the day bonus today but also a withdrawal pending, can I reverse some of my withdrawal to claim it or make another deposit? Pretty sure I can't do either.

Hi LOOKAWAY,

I am not at a PC at the moment but if you did indeed deposit on the 1st without opting in, I will of course add you to the offer. There was an error in the display and I agree you shouldn't miss out. I won't be able to add you until back in the office on Monday however.

The free spins are only valid on the day, they can't be saved up.

Unfortunately you can't currently claim bonuses on reversed withdrawals but there is nothing stopping you making another deposit to claim.

With regards to the 7 day rule, this rule is meant as a guide and very rarely enforced. The only bonuses that we are strict with on the 7 days is the welcome bonus and any 'comp' added. Anything else is pretty flexible.

Hope that helps.

Mark

 

[LOOKAWAY]

Hi LOOKAWAY,

I am not at a PC at the moment but if you did indeed deposit on the 1st without opting in, I will of course add you to the offer. There was an error in the display and I agree you shouldn't miss out. I won't be able to add you until back in the office on Monday however.

The free spins are only valid on the day, they can't be saved up.

Unfortunately you can't currently claim bonuses on reversed withdrawals but there is nothing stopping you making another deposit to claim.

With regards to the 7 day rule, this rule is meant as a guide and very rarely enforced. The only bonuses that we are strict with on the 7 days is the welcome bonus and any 'comp' added. Anything else is pretty flexible.

Hope that helps.

Mark

Thanks for the quick reply.

"The free spins are only valid on the day, they can't be saved up."

I think the other player meant saving up the bonus cash from each individual 10 free spins to play at once, seeing as He/She had to deposit would you see that as a comp? I have no intention off doing so myself, just thought I would get an answer from you. I could do a few days worth at once you never know.

 

[Mark_32Red (retired acct)]

Thanks for the quick reply.

"The free spins are only valid on the day, they can't be saved up."

I think the other player meant saving up the bonus cash from each individual 10 free spins to play at once, seeing as He/She had to deposit would you see that as a comp? I have no intention off doing so myself, just thought I would get an answer from you. I could do a few days worth at once you never know.

Not sure why you would want to do that as, as someone else pointed out, it would tie in any additional deposits - but in theory if you wanted to you could.

Mark

 

[LOOKAWAY]

Not sure why you would want to do that as, as someone else pointed out, it would tie in any additional deposits - but in theory if you wanted to you could.

Mark

I didn't want to, I would zero out the bonus balance if I was planning to play for cash.

 

[vinylweatherman]

That's very strange, I can see that you have been assigned to the free games offer and also that many other players have been able to play them. Have you tried all the games? As a reminder:

Bridesmaids (should work on Viper, Flash & Mobile),
Terminator 2 or Immortal Romance (Viper or Flash)
Avalon (Mobile)

Mark

I have just opened all 4 of those on Viper and there are no 10 free spins today.

 

[Mark_32Red (retired acct)]

I have just opened all 4 of those on Viper and there are no 10 free spins today.

This doesn't make any sense whatsoever. Please try contacting support and ask them to add them manually, although I don't know how that can make any difference as I saw them allocated to your account.

We have an open call with MG. hopefully they can shed some light. Sorry for the inconvenience.

Mark

 

[vinylweatherman]

This doesn't make any sense whatsoever. Please try contacting support and ask them to add them manually, although I don't know how that can make any difference as I saw them allocated to your account.

We have an open call with MG. hopefully they can shed some light. Sorry for the inconvenience.

Mark

If they are allocated to my account, maybe there is a bug that prevents them from showing up at my end when I open the game. There is no specific way for players to open a game in promotional free spins mode, they are "just there" when the game is opened for play.

It's possible that the bodge to fix the Flash bug has somehow upset the mechanism for detecting that free spins have been allocated and opening the game into claim mode. The bodge (dice image) briefly appears when opening these games, but is quickly replaced with the white screen whilst the game loads.

If you can see them on my account, they must be there, they are just not being presented for play.

 

[petro]

While we are on the topic. Has the Viper client started working now? I still can't log on.

 

[Borgie]

This doesn't make any sense whatsoever. Please try contacting support and ask them to add them manually, although I don't know how that can make any difference as I saw them allocated to your account.

We have an open call with MG. hopefully they can shed some light. Sorry for the inconvenience.

Mark

My spins are not showing either. I can't contact support on my mobile very easily. Anyway not to worry but thought I would let you know.

 

[datshowiwoll]

I got my spins fine, but then I don't play on the download one.

 

[pianoman]

Pianoman says...

I started This thread. The 2016 NYD promo
Hmmm...
See we aussies are a bit ahead of most of youse. Y'd all be still watching the fireworks
while we'd abeen gaily kissin everyone in the joint like eleven hours earlier already.
Meself, I was on 32RED nice n early, getting Theresa to apply things "manually" and get me my first 10 spins. Right?

After which, I reckoned I'd just alert ys all to the problem...
Thought it was all sorted ?
Dunno why I bothered !!!
Just like the rest of you right now, I can't find my freebs from that deal either

After the unwanted Flash update debacle and the inconvenience it caused most of us, 32RED software seemed to improve performance somewhat. But even that made real no difference to these friggin microgaming reels spinning progressively more slowly, until finally everything comes to an infuriating standstill and you have to close the shit down, start all over again...
God that's a pain, eh !?!!
Ruins any strategy for watching "stats" and taking some sorta punt to counter previous investments(losses)

Truth is, it's got so that I'm not so sure that my daily commitment to 32red - despite those club rouge "benefits", is really all that flash of a lifestyle choice anymore?
Getting quite pissed off here after my membership of 10 years or so, I can tell you

Might just go spend my remaining time on this planet doin somethin else.
Like forex or somethink...
SERIOUSLY!
(Suggestions welcome, by the way)

 

[mcgameboy]

This promo never showed up on my lobby and I log into 32Red on an almost daily basis.

Obviously, 10 deposits in December is considered to be "not loyal enough" to be "deserving of an invite" to take part in this promotion.

 

[Harry_BKK]

This promo never showed up on my lobby and I log into 32Red on an almost daily basis.

Obviously, 10 deposits in December is considered to be "not loyal enough" to be "deserving of an invite" to take part in this promotion.

Can't remember seeing it either but when i see the trouble with this promo i am rather happy it didn't show

I did not check daily though since the the problems with Flash started.

 

[ternur]

I opted in to this promotion and got the free spins on the first and second day. Today I didn't receive them. Weird.