Hi,
I will begin by saying that 90% of the customer reps that I dealt with at 32red were top notch, and seemed very genuine.
Anyways, I've been on a losing streak over there, down about $700 (not a huge amount) within the last few months, so I've been hesitant with depositing. I like to ask for some free spins instead of using the 25% bonus promo sometimes, because it's just so little, especially since some days they have the 100% promo. The thing is, I'm impatient, and I don't feel like waiting, so I see what they can offer me. Usually they're able to provide me some free spins here and there, and when they can't, I'm totally fine with it as well, and I go along my way.
But yesterday (or earlier today), I spoke with someone that told me there was nothing they could do on my account at this moment, but he will, quote: "send you some luck next time ". Right before he said that, I was saying that hopefully you could send me some free spins to change my luck. So now I assume that he means, after I deposit, he might be able to offer me something because I did something with my account again, so I go and ask after depositing. Now this time, I spoke with a different rep called Keely, who was extremely rude. I would tell her certain things that was said before, and she would imply that I was lying because "she had the full transcript". Of course, I understand that the free spins are BONUSES for a reason, so if she simply told me a mistake was made in the language by the previous rep, so be it, but instead she tells me how I'm wrong, that nothing about it was mentioned, that I didn't deal with people that I did deal with (over email).
I know 32red is a popular casino, and rightfully so, but I also wonder if anyone has dealt with the same customer rep and had the same attitude problems (I know it's hard to discern attitude over text, but it's very obvious she was being rude)?
I will begin by saying that 90% of the customer reps that I dealt with at 32red were top notch, and seemed very genuine.
Anyways, I've been on a losing streak over there, down about $700 (not a huge amount) within the last few months, so I've been hesitant with depositing. I like to ask for some free spins instead of using the 25% bonus promo sometimes, because it's just so little, especially since some days they have the 100% promo. The thing is, I'm impatient, and I don't feel like waiting, so I see what they can offer me. Usually they're able to provide me some free spins here and there, and when they can't, I'm totally fine with it as well, and I go along my way.
But yesterday (or earlier today), I spoke with someone that told me there was nothing they could do on my account at this moment, but he will, quote: "send you some luck next time ". Right before he said that, I was saying that hopefully you could send me some free spins to change my luck. So now I assume that he means, after I deposit, he might be able to offer me something because I did something with my account again, so I go and ask after depositing. Now this time, I spoke with a different rep called Keely, who was extremely rude. I would tell her certain things that was said before, and she would imply that I was lying because "she had the full transcript". Of course, I understand that the free spins are BONUSES for a reason, so if she simply told me a mistake was made in the language by the previous rep, so be it, but instead she tells me how I'm wrong, that nothing about it was mentioned, that I didn't deal with people that I did deal with (over email).
I know 32red is a popular casino, and rightfully so, but I also wonder if anyone has dealt with the same customer rep and had the same attitude problems (I know it's hard to discern attitude over text, but it's very obvious she was being rude)?