21casino runaround!

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Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Well I thought my account was open again with 21Casino after it had been closed last year. Customer support called me yesterday , spoke on the phone,
set up the usual DL went through RG ect ect. Told account would be reactivated after 24 hours. Got the email confirming this - then waited 24 hours.

Account not open and shows as being locked. Contacted live support who really didnt have a clue what my issue was.
then emailed support who said "please check spam folder for activation email"

totally ignoring everything else I had written - that I have already gone through the many hoops and jumps to reopen this account.

Support really does not undestand the issue - was clearly told on the phone and my email that account would automaticall reopen today and still no joy.

Online gaming really has become very very hard work.
 
21Casino is reviewed at Casinomeister - it's an accredited and vetted - highly recommended casino here.

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
I forgot just how dire customer support is! 3 Emails now asking why my account was not reopened after the 24 hour cool off period as per the email they sent me 2 days ago.

They answer was "check my junk mail folder" without even attempting to address my question. It really seems like 21casino does not have a clue how to respond. I wasted 20 minutes speaking on the phone to them 2 days ago - told account will be opened after 24 hours and now no one knows the answer. pmd the rep no reply so far - @jacksparks
 

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Hi Deeplay,

Sorry for not replying yesterday, I was out of office. This has now been dealt with by PM.

Thanks!
 
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