21casino runaround!

[Deeplay]

Well I thought my account was open again with 21Casino after it had been closed last year. Customer support called me yesterday , spoke on the phone,
set up the usual DL went through RG ect ect. Told account would be reactivated after 24 hours. Got the email confirming this - then waited 24 hours.

Account not open and shows as being locked. Contacted live support who really didnt have a clue what my issue was.
then emailed support who said "please check spam folder for activation email"

totally ignoring everything else I had written - that I have already gone through the many hoops and jumps to reopen this account.

Support really does not undestand the issue - was clearly told on the phone and my email that account would automaticall reopen today and still no joy.

Online gaming really has become very very hard work.

 

[Deeplay]

I forgot just how dire customer support is! 3 Emails now asking why my account was not reopened after the 24 hour cool off period as per the email they sent me 2 days ago.

They answer was "check my junk mail folder" without even attempting to address my question. It really seems like 21casino does not have a clue how to respond. I wasted 20 minutes speaking on the phone to them 2 days ago - told account will be opened after 24 hours and now no one knows the answer. pmd the rep no reply so far - @jacksparks

 

[jacksparks]

Hi Deeplay,

Sorry for not replying yesterday, I was out of office. This has now been dealt with by PM.

Thanks!

 

[Deeplay]

All good all sorted thanks @jacksparks