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123slotsonline Issue

Discussion in 'Bingo!' started by aolegf, Jan 20, 2015.

    Jan 20, 2015
  1. aolegf

    aolegf Full Member PABnononaccred PABnonaccred

    Occupation:
    finance
    Location:
    Latvia
    hi,have regsitered on 123slotsonline.com 2 yeras ago. recive free 50$, make playthrue and forgot. Today have found this site again trying to register, but found my username taken. Have login, and see my balance is 110$. contact support, told me can withdraw 100$ from free bonus.ok

    send documents, bank detailsand recive answer:
    Reference number: LTK12166011962240X Please use this ticket number in any correspondence with us.
    Subject: documents username aolegf
    Dear Customer,

    Thank you for contacting us.

    Unfortunately, due to your location, withdrawals are not allowed. With that in mind, we will not be able to provide you with services as our business is not properly accepted in your location. I apologize but your account must be closed.

    Please feel free to contact us if you have any additional questions.

    Sincerely,




    but 2 years ago I have regstered and won, terms have been changed to not accept my country after my registartion.
    °I think they should process my withdrawal, isnt?
     
  2. Feb 23, 2015
  3. TawniVirtualAce

    TawniVirtualAce I-Gaming Industry Representative

    Occupation:
    Casino Rep
    Location:
    Worldwide
    Hi aolegf,

    I will be happy to look into this issue. Please PM me with your casino user ID.

    Thanks,

    Tawni
     
  4. Feb 23, 2015
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I see Tawni is looking into this for you.

    The group gets a lot of bad press but I will give credit to Tawni for even looking into this.

    Even the best casinos there are would be very unlikely to have even entertained you. You won on a free chip over 2 years ago and the casino no longer accepts players from your country. Most casinos have terms in which the bonus and winnings expire after say 30 days if you do not use them or withdraw.
     
  6. Feb 24, 2015
  7. aolegf

    aolegf Full Member PABnononaccred PABnonaccred

    Occupation:
    finance
    Location:
    Latvia
    Hi. Maybe any update?
     
  8. Feb 25, 2015
  9. TawniVirtualAce

    TawniVirtualAce I-Gaming Industry Representative

    Occupation:
    Casino Rep
    Location:
    Worldwide
    Hi aolegf,

    I’ve looked into this and this is all very simple. You are from Latvia, a country which is excluded from any sort of real money play with our brands. When you signed up with our casino, you were able to play because there was no real money deposit made. Essentially you are considered a ‘play for fun’ player.

    Had you attempted to make a real money deposit, your deposit would have been declined (due to country restrictions) and your account locked immediately.

    For the record, Latvia residents have always been restricted.

    I hope this clears things up.
     
    1 person likes this.
  10. Feb 25, 2015
  11. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Are players informed of this when they register? I know if i try to register at a casino where my Country is restricted I am not even allowed to register.

    I mean they go through the whole registration process and probably believe they are playing with a chance to win real money. It just seems kinda cold to me to allow them to play not knowing where they actually stand.

    BTW Tawni, all your help here in these forums has been appreciated and I hope, as many others certainly do, to see it continue.
     
    1 person likes this.
  12. Feb 25, 2015
  13. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    At a guess, the op may have told a little white lie during registration.

    I looked myself, and Latvia is not even in the drop down list of countries on the reg form (Japan... Luxembourg...Monaco...)

    We used to get a lot of it from american players with the addresses like: 1242 wiltshire blvd, washington, GREAT BRITAIN.

    The standard reply was 'Oh, I thought that was missing by mistake so just picked....''

    Just me speculating.......
     
  14. Feb 25, 2015
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    There IS a Washington in Great Britain :D ;)

    Where that pair of ****s Ant and Dec come from I believe, in Tyne and Wear.
     
  16. Feb 28, 2015
  17. TawniVirtualAce

    TawniVirtualAce I-Gaming Industry Representative

    Occupation:
    Casino Rep
    Location:
    Worldwide
    When a player comes to our websites, if they are in a restricted area, a message appears stating they cannot play for real money. Also, it should be standard practice for players to check the terms and conditions to see if they reside in a restricted country.

    Thanks, Bigjohn. Nice to feel some love in here. :thumbsup:
     
    2 people like this.

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