My GF signed upto this site tonight, I previously played here once, but made sure she asked on chat if this allowed they said it is fine. She took 400% deposit bonus but hit decent win before touched bonus so forfeited it and kept the cash. She went to hit withdraw and got the message "We are not able to accept your request at this time, please contact our customer service for information"
Live chat offline, so she will ask tomorrow, but anyone had this issue before, in past if it's to ask for documents they usually let you request the withdrawal then ask, but this isn't allowing that. Hoping they don't try and pull a fast one on her, shes a little worried. Is this a simple ID issue or some BS about forfeiting the bonus(even though not touched)?
Live chat offline, so she will ask tomorrow, but anyone had this issue before, in past if it's to ask for documents they usually let you request the withdrawal then ask, but this isn't allowing that. Hoping they don't try and pull a fast one on her, shes a little worried. Is this a simple ID issue or some BS about forfeiting the bonus(even though not touched)?