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0:35:27
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Your Question: can u guys unblock my account pls
Please wait, an operator will be with you shortly.
You are now chatting with Johan H (Customer Support) - English
03:05Johan H: Hi there Eduarda. Can I first have your username and date of birth as verification please?
03:05eduarda: lola938
03:06Johan H: It is our security department that have blocked your account and requested documents.
03:06Johan H: Have you read the e-mail from them?
03:06eduarda: this is bullshit what u guys are doing to me...i sent u guys my id and there was two different id that i sent
03:07Johan H: Oh, have you already sent the documents?
03:08eduarda: jst because i cant go to my bank and get the prof of add.. why cant u guys unblock my account i sent two piesces of my id with my face already
03:08eduarda: its not like im making a withdrawal rightnow wtf i;m pissed
03:08eduarda: im old n u guys doing this to me
03:08Johan H: Our security department have also requested a so called "ID next to face". Which is basically a picture where you hold a government issued photo ID next to your face.
03:09eduarda: what do u mean
03:09eduarda: didnt u see that already
03:09eduarda: i sent that to
03:09eduarda: using my other id
03:10Johan H: That is correct. One moment and I will talk to them.
03:10eduarda: so isent u guys two different id
03:12eduarda: jst to prove that its me and no bullshit...thats why i sent two different id
03:12Johan H: I will talk to our security department and see if this is enough.
03:12Johan H: Once I get a reply from them I can send you a e-mail.
03:12eduarda: how long do i neeed to wait
03:13Johan H: Hopefully it will not be long.
03:13Johan H: If needed do you have some other kind of proof of address?
03:13eduarda: im misssing alot of those free rolls
03:13Johan H: Like a utility bill or phone bill?
03:14eduarda: well like i said before the only thing that i have is bank which is i cant go there alone i need someone to drive me and my son is not available
03:14eduarda: that is why i sent two different id
03:15Johan H: I will ask our security department and get back to you as soon as possible.
03:17eduarda: pls do i wanted to play im bored and i cant sleep and this is the only past time i can do at home..
03:18Johan H: We shall solve it as soon as possible.
03:22Johan H: Eduarda. Are you still there?
03:23Johan H: I have just received a answer from our security department and your account will remain closed.
03:23eduarda: yes
03:23eduarda: that is bullshit guys
03:26eduarda: some one i talked to yesterday he told me to take a picture beside my id and they will reopen it and i did sent that and now my account still closed bullshit videoslots. ever..this never happend to me on any other casino before only here
03:27eduarda: the B.S. VIDEOSLOTS.
03:27Johan H: We have chosen to invoke section 1.4 of our terms and conditions and have permanently blocked your account.
03:28eduarda: seriously
03:28eduarda: what did i do now
03:29eduarda: ok so can u send me the money that im suppose to get for tomorrow then
03:29eduarda: send it so i can put it somewhere else if u guys dont want me here
03:30Johan H: What money?
03:30eduarda: i was jst telling u guys how i feel
03:30eduarda: the casino race
03:30eduarda: im supposed to received that today
03:31Johan H: If a account is blocked you loose the right to any casino race or cashback winnings.
03:31eduarda: and im suposed to get those free spins that i was hoping to play but u block it instead
03:31eduarda: wow what the hell seriously
03:31eduarda: and u guys blcok my account for no reason to right
03:32eduarda: im putting all this on casinomeister
03:33Johan H: That is completely up to you.
03:38eduarda: SO WHAT IS THE REASON WHY U GUYS BLCOK MY ACCOUNT
03:38eduarda: AGAIN
03:39Johan H: It is a decision our security department have taken that is all I can say.
03:40eduarda: SO FOR WHAT REASON
03:40eduarda: I WANTED TO KNOW CAUSE THIS NEVER HAPPEND TO ME BEFORE
03:41eduarda: THEY JST ASK ME THOSE ONLY IF IM ABOUT TO MAKE A WITHDRAWALS. THAT IS WHAT I KNOW
03:41eduarda: BUT HERE IM HAVING FUN BUT THEY BLOCK IT FOR NO REASON
03:42eduarda: THAT IS BAD SPECIALLY IF I SENT MY TWO DIFERENT ID AND WITH MY FACE NEXT TO THAT ID..
0:35:27
× Close
Sound: On
Your Question: can u guys unblock my account pls
Please wait, an operator will be with you shortly.
You are now chatting with Johan H (Customer Support) - English
03:05Johan H: Hi there Eduarda. Can I first have your username and date of birth as verification please?
03:05eduarda: lola938
03:06Johan H: It is our security department that have blocked your account and requested documents.
03:06Johan H: Have you read the e-mail from them?
03:06eduarda: this is bullshit what u guys are doing to me...i sent u guys my id and there was two different id that i sent
03:07Johan H: Oh, have you already sent the documents?
03:08eduarda: jst because i cant go to my bank and get the prof of add.. why cant u guys unblock my account i sent two piesces of my id with my face already
03:08eduarda: its not like im making a withdrawal rightnow wtf i;m pissed
03:08eduarda: im old n u guys doing this to me
03:08Johan H: Our security department have also requested a so called "ID next to face". Which is basically a picture where you hold a government issued photo ID next to your face.
03:09eduarda: what do u mean
03:09eduarda: didnt u see that already
03:09eduarda: i sent that to
03:09eduarda: using my other id
03:10Johan H: That is correct. One moment and I will talk to them.
03:10eduarda: so isent u guys two different id
03:12eduarda: jst to prove that its me and no bullshit...thats why i sent two different id
03:12Johan H: I will talk to our security department and see if this is enough.
03:12Johan H: Once I get a reply from them I can send you a e-mail.
03:12eduarda: how long do i neeed to wait
03:13Johan H: Hopefully it will not be long.
03:13Johan H: If needed do you have some other kind of proof of address?
03:13eduarda: im misssing alot of those free rolls
03:13Johan H: Like a utility bill or phone bill?
03:14eduarda: well like i said before the only thing that i have is bank which is i cant go there alone i need someone to drive me and my son is not available
03:14eduarda: that is why i sent two different id
03:15Johan H: I will ask our security department and get back to you as soon as possible.
03:17eduarda: pls do i wanted to play im bored and i cant sleep and this is the only past time i can do at home..
03:18Johan H: We shall solve it as soon as possible.
03:22Johan H: Eduarda. Are you still there?
03:23Johan H: I have just received a answer from our security department and your account will remain closed.
03:23eduarda: yes
03:23eduarda: that is bullshit guys
03:26eduarda: some one i talked to yesterday he told me to take a picture beside my id and they will reopen it and i did sent that and now my account still closed bullshit videoslots. ever..this never happend to me on any other casino before only here
03:27eduarda: the B.S. VIDEOSLOTS.
03:27Johan H: We have chosen to invoke section 1.4 of our terms and conditions and have permanently blocked your account.
03:28eduarda: seriously
03:28eduarda: what did i do now
03:29eduarda: ok so can u send me the money that im suppose to get for tomorrow then
03:29eduarda: send it so i can put it somewhere else if u guys dont want me here
03:30Johan H: What money?
03:30eduarda: i was jst telling u guys how i feel
03:30eduarda: the casino race
03:30eduarda: im supposed to received that today
03:31Johan H: If a account is blocked you loose the right to any casino race or cashback winnings.
03:31eduarda: and im suposed to get those free spins that i was hoping to play but u block it instead
03:31eduarda: wow what the hell seriously
03:31eduarda: and u guys blcok my account for no reason to right
03:32eduarda: im putting all this on casinomeister
03:33Johan H: That is completely up to you.
03:38eduarda: SO WHAT IS THE REASON WHY U GUYS BLCOK MY ACCOUNT
03:38eduarda: AGAIN
03:39Johan H: It is a decision our security department have taken that is all I can say.
03:40eduarda: SO FOR WHAT REASON
03:40eduarda: I WANTED TO KNOW CAUSE THIS NEVER HAPPEND TO ME BEFORE
03:41eduarda: THEY JST ASK ME THOSE ONLY IF IM ABOUT TO MAKE A WITHDRAWALS. THAT IS WHAT I KNOW
03:41eduarda: BUT HERE IM HAVING FUN BUT THEY BLOCK IT FOR NO REASON
03:42eduarda: THAT IS BAD SPECIALLY IF I SENT MY TWO DIFERENT ID AND WITH MY FACE NEXT TO THAT ID..