lola938 vs VideoSlots

lola938

Dormant account
PABnoaccred
Joined
Apr 10, 2017
Location
SURREY
Videoslots logo
0:35:27

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Your Question: can u guys unblock my account pls
Please wait, an operator will be with you shortly.
You are now chatting with Johan H (Customer Support) - English
03:05Johan H: Hi there Eduarda. Can I first have your username and date of birth as verification please?
03:05eduarda: lola938
03:06Johan H: It is our security department that have blocked your account and requested documents.
03:06Johan H: Have you read the e-mail from them?
03:06eduarda: this is bullshit what u guys are doing to me...i sent u guys my id and there was two different id that i sent
03:07Johan H: Oh, have you already sent the documents?
03:08eduarda: jst because i cant go to my bank and get the prof of add.. why cant u guys unblock my account i sent two piesces of my id with my face already
03:08eduarda: its not like im making a withdrawal rightnow wtf i;m pissed
03:08eduarda: im old n u guys doing this to me
03:08Johan H: Our security department have also requested a so called "ID next to face". Which is basically a picture where you hold a government issued photo ID next to your face.
03:09eduarda: what do u mean
03:09eduarda: didnt u see that already
03:09eduarda: i sent that to
03:09eduarda: using my other id
03:10Johan H: That is correct. One moment and I will talk to them.
03:10eduarda: so isent u guys two different id
03:12eduarda: jst to prove that its me and no bullshit...thats why i sent two different id
03:12Johan H: I will talk to our security department and see if this is enough.
03:12Johan H: Once I get a reply from them I can send you a e-mail.
03:12eduarda: how long do i neeed to wait
03:13Johan H: Hopefully it will not be long.
03:13Johan H: If needed do you have some other kind of proof of address?
03:13eduarda: im misssing alot of those free rolls
03:13Johan H: Like a utility bill or phone bill?
03:14eduarda: well like i said before the only thing that i have is bank which is i cant go there alone i need someone to drive me and my son is not available
03:14eduarda: that is why i sent two different id
03:15Johan H: I will ask our security department and get back to you as soon as possible.
03:17eduarda: pls do i wanted to play im bored and i cant sleep and this is the only past time i can do at home..
03:18Johan H: We shall solve it as soon as possible.
03:22Johan H: Eduarda. Are you still there?
03:23Johan H: I have just received a answer from our security department and your account will remain closed.
03:23eduarda: yes
03:23eduarda: that is bullshit guys
03:26eduarda: some one i talked to yesterday he told me to take a picture beside my id and they will reopen it and i did sent that and now my account still closed bullshit videoslots. ever..this never happend to me on any other casino before only here
03:27eduarda: the B.S. VIDEOSLOTS.
03:27Johan H: We have chosen to invoke section 1.4 of our terms and conditions and have permanently blocked your account.
03:28eduarda: seriously
03:28eduarda: what did i do now
03:29eduarda: ok so can u send me the money that im suppose to get for tomorrow then
03:29eduarda: send it so i can put it somewhere else if u guys dont want me here
03:30Johan H: What money?
03:30eduarda: i was jst telling u guys how i feel
03:30eduarda: the casino race
03:30eduarda: im supposed to received that today
03:31Johan H: If a account is blocked you loose the right to any casino race or cashback winnings.
03:31eduarda: and im suposed to get those free spins that i was hoping to play but u block it instead
03:31eduarda: wow what the hell seriously
03:31eduarda: and u guys blcok my account for no reason to right
03:32eduarda: im putting all this on casinomeister
03:33Johan H: That is completely up to you.
03:38eduarda: SO WHAT IS THE REASON WHY U GUYS BLCOK MY ACCOUNT
03:38eduarda: AGAIN
03:39Johan H: It is a decision our security department have taken that is all I can say.
03:40eduarda: SO FOR WHAT REASON
03:40eduarda: I WANTED TO KNOW CAUSE THIS NEVER HAPPEND TO ME BEFORE
03:41eduarda: THEY JST ASK ME THOSE ONLY IF IM ABOUT TO MAKE A WITHDRAWALS. THAT IS WHAT I KNOW
03:41eduarda: BUT HERE IM HAVING FUN BUT THEY BLOCK IT FOR NO REASON
03:42eduarda: THAT IS BAD SPECIALLY IF I SENT MY TWO DIFERENT ID AND WITH MY FACE NEXT TO THAT ID..
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Videoslots logo
0:35:27

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Sound: On

Your Question: can u guys unblock my account pls
Please wait, an operator will be with you shortly.
You are now chatting with Johan H (Customer Support) - English
03:05Johan H: Hi there Eduarda. Can I first have your username and date of birth as verification please?
03:05eduarda: lola938
03:06Johan H: It is our security department that have blocked your account and requested documents.
03:06Johan H: Have you read the e-mail from them?
03:06eduarda: this is bullshit what u guys are doing to me...i sent u guys my id and there was two different id that i sent
03:07Johan H: Oh, have you already sent the documents?
03:08eduarda: jst because i cant go to my bank and get the prof of add.. why cant u guys unblock my account i sent two piesces of my id with my face already
03:08eduarda: its not like im making a withdrawal rightnow wtf i;m pissed
03:08eduarda: im old n u guys doing this to me

Lost all my sympathy when you started swearing, can you not have a conversation and be polite?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Videoslots logo
0:35:27

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Sound: On

Your Question: can u guys unblock my account pls
Please wait, an operator will be with you shortly.
You are now chatting with Johan H (Customer Support) - English
03:05Johan H: Hi there Eduarda. Can I first have your username and date of birth as verification please?
03:05eduarda: lola938
03:06Johan H: It is our security department that have blocked your account and requested documents.
03:06Johan H: Have you read the e-mail from them?
03:06eduarda: this is bullshit what u guys are doing to me...i sent u guys my id and there was two different id that i sent
03:07Johan H: Oh, have you already sent the documents?
03:08eduarda: jst because i cant go to my bank and get the prof of add.. why cant u guys unblock my account i sent two piesces of my id with my face already
03:08eduarda: its not like im making a withdrawal rightnow wtf i;m pissed
03:08eduarda: im old n u guys doing this to me
03:08Johan H: Our security department have also requested a so called "ID next to face". Which is basically a picture where you hold a government issued photo ID next to your face.
03:09eduarda: what do u mean
03:09eduarda: didnt u see that already
03:09eduarda: i sent that to
03:09eduarda: using my other id
03:10Johan H: That is correct. One moment and I will talk to them.
03:10eduarda: so isent u guys two different id
03:12eduarda: jst to prove that its me and no bullshit...thats why i sent two different id
03:12Johan H: I will talk to our security department and see if this is enough.
03:12Johan H: Once I get a reply from them I can send you a e-mail.
03:12eduarda: how long do i neeed to wait
03:13Johan H: Hopefully it will not be long.
03:13Johan H: If needed do you have some other kind of proof of address?
03:13eduarda: im misssing alot of those free rolls
03:13Johan H: Like a utility bill or phone bill?
03:14eduarda: well like i said before the only thing that i have is bank which is i cant go there alone i need someone to drive me and my son is not available
03:14eduarda: that is why i sent two different id
03:15Johan H: I will ask our security department and get back to you as soon as possible.
03:17eduarda: pls do i wanted to play im bored and i cant sleep and this is the only past time i can do at home..
03:18Johan H: We shall solve it as soon as possible.
03:22Johan H: Eduarda. Are you still there?
03:23Johan H: I have just received a answer from our security department and your account will remain closed.
03:23eduarda: yes
03:23eduarda: that is bullshit guys
03:26eduarda: some one i talked to yesterday he told me to take a picture beside my id and they will reopen it and i did sent that and now my account still closed bullshit videoslots. ever..this never happend to me on any other casino before only here
03:27eduarda: the B.S. VIDEOSLOTS.
03:27Johan H: We have chosen to invoke section 1.4 of our terms and conditions and have permanently blocked your account.
03:28eduarda: seriously
03:28eduarda: what did i do now
03:29eduarda: ok so can u send me the money that im suppose to get for tomorrow then
03:29eduarda: send it so i can put it somewhere else if u guys dont want me here
03:30Johan H: What money?
03:30eduarda: i was jst telling u guys how i feel
03:30eduarda: the casino race
03:30eduarda: im supposed to received that today
03:31Johan H: If a account is blocked you loose the right to any casino race or cashback winnings.
03:31eduarda: and im suposed to get those free spins that i was hoping to play but u block it instead
03:31eduarda: wow what the hell seriously
03:31eduarda: and u guys blcok my account for no reason to right
03:32eduarda: im putting all this on casinomeister
03:33Johan H: That is completely up to you.
03:38eduarda: SO WHAT IS THE REASON WHY U GUYS BLCOK MY ACCOUNT
03:38eduarda: AGAIN
03:39Johan H: It is a decision our security department have taken that is all I can say.
03:40eduarda: SO FOR WHAT REASON
03:40eduarda: I WANTED TO KNOW CAUSE THIS NEVER HAPPEND TO ME BEFORE
03:41eduarda: THEY JST ASK ME THOSE ONLY IF IM ABOUT TO MAKE A WITHDRAWALS. THAT IS WHAT I KNOW
03:41eduarda: BUT HERE IM HAVING FUN BUT THEY BLOCK IT FOR NO REASON
03:42eduarda: THAT IS BAD SPECIALLY IF I SENT MY TWO DIFERENT ID AND WITH MY FACE NEXT TO THAT ID..

You're a jerk. If you ever spoke to one of my employees this way, I would have tossed you to the curb.

And you're old? What old man spells like "u" do? What a laugh.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
You're a jerk. If you ever spoke to one of my employees this way, I would have tossed you to the curb.

And you're old? What old man spells like "u" do? What a laugh.

I feel old after reading it. Seems very angry about something, been caught has he?
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
OP - I'm appalled by the way you have spoken to the chat rep at VideoSlots. Just be thankful that maxd has taken your PAB further after the unnecessary swearing and capital letters.

There must be more to this story and I'm sure that as VS have quoted 1.4 of their T&C the real reason is more sinister.
 

wigan rl

Full Member
Joined
Jul 22, 2011
Location
Wigan
Max don't waste you're time if this person can't speak to others in a appropriate manner they shouldn't receive any help
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
OP - I'm appalled by the way you have spoken to the chat rep at VideoSlots. Just be thankful that maxd has taken your PAB further after the unnecessary swearing and capital letters.

There must be more to this story and I'm sure that as VS have quoted 1.4 of their T&C the real reason is more sinister.

Yeah, holding his ID by his face for age verification became a sticking point:

zchild.JPG
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Terrible way to speak to a CS agent. Obviously Videoslots feels that there is something up with the OP otherwise they wouldn't have blocked the account. I know a lot of older people and none of them would speak that way. Going by the chat it seems it was written by a much younger person IMHO. Well a PAB has been submitted and as the saying goes the truth will out. Always:)
 
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