Common Withdrawal Problems at Coral Casino 

By Alex Smith, Last updated Apr 28, 2023

Coral Casino is one of the largest online casinos in the UK. They’re also incredibly well-known for their 1000s of high street betting shops which can be found up and down the United Kingdom.

As a general rule of thumb, players rarely face any problems when playing at Coral Casino. However, this page is for you if you have an issue with your withdrawal or want to know about potential problems with withdrawals.

Using More Than One Account

Using more than one account at virtually every online casino is not allowed. Some online casinos call this multi-accounting. There are legitimate reasons for when you may be allowed to have more than one account. For example, when some UK sites switched over to their UK license, players were asked to create a new account at some sites.

Similarly, if you lose access to one of your old online casino accounts and can’t retrieve access to it, the casino may allow you to create a new account. However, generally speaking, it’s not allowed, and one of the reasons why is due to bonus abuse.

As a new player, you’re eligible to claim a welcome bonus when you join a new online casino. These welcome bonuses are designed to be given out on a one-per-player basis. If you have more than one account, you can claim this welcome bonus more than once — and the casino will frown upon that.

While most online casinos use state-of-the-art technology to ensure that players can’t even open an account if they already hold one, this isn’t always the case. This is why, when it comes to withdrawals (and the online casinos are carrying out additional checks), they can sometimes flag up players who hold more than one account.

If your reasons for having more than one account are innocent, you shouldn’t have an issue with your withdrawal. However, if you’ve deliberately created a new account (to claim another welcome bonus offer or circumvent a self-exclusion, for example), your withdrawal will almost certainly be denied.

Potential Underage Players

In every country, you must be aged 18 or above to gamble online; some countries even have the minimum gambling age set at 21. All online casinos are obliged to ensure that players are of the legal age to gamble. While most of these checks can be completed through a know-your-customer (KYC) check, when it comes to withdrawals, you’ll need to undergo an additional check.

If Coral cannot verify your age automatically for some reason, they may request proof from you; this will be in the form of a know-your-customer (KYC) check. Once you have verified your age, your withdrawal will be processed.

Failure to Verify Identity

In today’s online gambling industry, know-your-customer (KYC) checks are virtually everywhere. They’re especially prevalent in jurisdictions like the UK, where online gambling regulators are now incredibly strict with identity verification.

One of the most common reasons for your withdrawal to be delayed at Coral is that they’re waiting for you to complete a know-your-customer (KYC) check.

If you’re requested to complete a know-your-customer (KYC) check, you’ll need to verify your name and address. You’ll need to upload a copy of your driving license or passport to verify your name. You need to upload a copy of an official letter that shows your full name and address to verify your address. The document must be dated within the last three months; Coral’s website shows a complete list of acceptable documents.

Once you submit your know-your-customer (KYC) documents to the online casino’s customer support team, they will aim to process them within 24 hours. Once they’ve been approved, your withdrawal will be processed, and you’ll receive your money!

These know-your-customer (KYC) checks may seem annoying, but they’re connected to responsible gambling, which regulators are increasingly strict with.

Using Certain Deposit Methods/Withdrawal Methods

Whether you’re playing at Coral Casino or other online gambling websites, you’ll almost always need to use the same withdrawal method as the one you used to make a deposit. This is for several reasons, one of the main ones being to ensure the online casino adheres to its anti-money laundering requirements.

If you try to process your withdrawal using a different payment method than the one you used to make a deposit, there’s a strong chance that your withdrawal will be delayed. For example, if you made a deposit using EWallet payment methods and then tried to withdraw through bank transfers, the site will likely not accept this.

Whether or not Coral Casino will allow your withdrawal to be completed or not is entirely up to Coral; they may be more sympathetic to specific payment methods than others.

There is, however, one key exception to this rule: specific deposit methods can’t be used for withdrawal. In this scenario, you are allowed to choose a different payment method. Bank transfers, for example, can be used in cases when your deposit methods aren’t able to process withdrawals.

Issues with Account or Payment Method Information

Whenever you set a new payment method on your Coral account, you’ll need to enter information about the payment method. For example, specific deposit methods like Skrill require entering your username and password. If you use a PayPal account, you’ll need to do the same.

If any of these details are incorrect, there may be an issue in processing your withdrawal regarding Coral withdrawal methods. If this happens, the customer support team will reach out to you (usually via email), and they will ask you to update the Coral withdrawal methods you have on your account.

However, suppose you’ve already entered the wrong information and knowingly. In that case, you should contact the online casino’s customer support team immediately if you accidentally enter the wrong bank account details. Ask them if they can cancel the withdrawal before it’s processed.

Thankfully, in most cases, once you sort out any issues with your payment methods, your withdrawal should be processed without delay. The customer support team will contact you if they need any additional information.

Breaching Bonus Terms

So far, we’ve talked about account verification, Coral withdrawal methods, and specific deposit methods usually being the cause of any withdrawal issues. However, there’s one crucial thing you should be aware of; and that’s what happens if you accidentally (or deliberately) breach the terms and conditions of a bonus you’re playing at.

Today, almost all bonuses and promotions at online casinos come with terms and conditions. These terms and conditions can include wagering requirements, maximum bet limits, restrictions on payment methods — the list goes on.

While many online casinos have state-of-the-art software to detect when you are about to breach the terms and conditions (and stop you from doing so), this isn’t always the case. That’s why you should always read the terms and conditions of any bonus you’re thinking of claiming to ensure that you don’t accidentally break them.

If you claim a bonus and break the terms and conditions, the casino will likely forfeit your winnings and void your withdrawal. Unfortunately, there’s not much you can do about this, and it’s another reason to make sure you always read through the terms and conditions in detail.

Using a VPN on your Coral Account

(Most), but not, online casinos do not allow you to access their website and play their casino games using a VPN. There are occasional exceptions, usually when you contact the casino in advance and explain your specific situation. However, generally speaking, if you use a VPN to access games you shouldn’t be able to play, that’s going to be a problem.

One of the reasons why there’s a pending period when you make a withdrawal request is because casinos need time to review your gaming activity and withdrawal. This means they will look for any suspicious activity, and a VPN will flag up almost immediately.

Why? Well, for example, someone using a VPN could access an online casino from a country the casino isn’t licensed in. It may also allow you to access casino games that are licensed and regulated in your country.

To prevent this, the vast majority of online casinos have now implemented a blanket ban on the use of VPNs. If you’re caught using a VPN, the best-case scenario is that your withdrawal will be stalled pending further investigation. The worst case is that your account could be shut down and your winnings confiscated.

Flagged Up for Account Abuse

While the vast majority of players at online casinos are honest players, there are some who try to take advantage of online gambling websites. You could be using your online casino account in a way that is either abusive or unethical (in the casino’s eyes, anyway). If that’s the case, your account may be investigated before your withdrawal is processed.

If your account is flagged up for any reason, the casino will not hesitate to run a plethora of additional checks on it. They’ll check to see whether you’ve been abusing any of the bonuses and promotions they offer. They will look at whether you’ve tried to cheat the casino.

They will check whether you’ve previously entered into a self-exclusion agreement or if you’re gambling underage. They may even look to see if you’ve been doing things they simply don’t like, including arbitrage betting and matched betting.

While the latter issues shouldn’t affect you getting paid, they may cause your withdrawal to be slowed down. As it’s not illegal, the online casinos are not legally allowed to confiscate your winnings from you. They can, however, stall your withdrawal request while they ‘investigate’ further.

How Long Do Coral Casino Withdrawals Normally Take?

The time that it takes for withdrawals to be processed depends largely on which of the Coral payment methods you choose to use; specific deposit methods and withdrawal methods are faster than others.

For example, if you choose to use the “Visa Fast Funds” feature, withdrawals are typically approved and processed within 2 hours. It then takes up to 4 hours for the funds to reach your account. Other certain deposit methods and withdrawal methods can take up to 24 hours to approve.

However, we should point out that Coral processes withdrawals within just a few hours in almost all cases. It’s rare for withdrawals to take any longer than this; the only exception to this is if you’ve claimed free bets. Valid free bets are very important if you don’t want your funds to get forfeited, so always bear this in mind. For example, there may be certain free bet stakes you need to meet for the bet.

Once Coral Casino has processed your withdrawal, the time that it takes to reach your account depends on which of the withdrawal methods you’ve chosen to use. For example, generally speaking, e-wallet withdrawals are the fastest. Once the online casino has processed your withdrawal, the funds will be available in your e-wallet account within a matter of minutes.

Coral has a dedicated page on their website (located within the “FAQ” section which details how long various withdrawal methods should take. When withdrawing funds, you should try to avoid using a credit or debit card and bank transfer; these are the slowest of the multiple payment methods available.

Thankfully, Coral withdrawals have gotten much faster in recent years, and withdrawing funds is easier than ever.

What Can I Do If My Coral Withdrawal Is Stalled?

Hopefully, you have used any free bet stake correctly, have met a qualifying bet settlement, and haven’t broken any of the deposit method restrictions (apply to certain players only). In that case, you shouldn’t have any problems withdrawing funds. Coral withdrawals are usually hassle-free and fast.

However, if you do run into any problems, there are a couple of things you can do. First and foremost, you should make sure that you have entered all of your payment method information correctly. If you notice any problems, you should notify the Coral withdrawal team immediately.

If your withdrawal still hasn’t been processed within 48 hours, you can reach out to the customer support team directly. Please note that they may not be able to provide specific updates on your Coral withdrawal, as it’s ultimately up to the finance team to decide whether or not your withdrawal will be approved.

However, the customer support team is a useful first point of contact if you are having any issues with your withdrawal.

What Coral Payment Methods Can I use?

Surprisingly, given the size of Coral, they don’t actually offer the biggest selection of deposit methods. However, the Coral minimum deposit is £5 for most of the payment methods on offer, so you don’t have to worry too much about adding more funds than you feel comfortable doing.

Currently, you can use VISA, Maestro and MasterCard debit cards; credit cards cannot be used at the online casino anymore. PayPal is available, as is ApplePay — and the online casino also allows you to use Paysafecard. However, the latter cannot be used for withdrawals, so you should bear this in mind.

There’s also the option to use “cash” if you’re a regular at a Coral bookmaker in the UK. How does this work? Well, you’ll need to sign up for something called “Coral Connect.” This gives you access to a playing card which you can then load money onto. This automatically adds the money to your online casino account, and it can also be used on FOBT machines.

It’s quite useful to sign up for the “Coral Connect” scheme as it also allows you to withdraw directly from the shop. This is done by simply taking your card into the shop and telling the shop worker how much money you want to withdraw. They will then simply take it out of your online casino account — and give it to you in cash!.

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