Feedback Your Guts Casinomeister Team are here
- Thread starter Guts
- Start date
-
- Tags
- casinomeister guts guts review
- Joined
- Oct 10, 2012
- Location
- London
Same - used to be my favourite site for these reasons. Now just a bog standard site with the occasional “here is a new game” email (no free spins or deposit bonus of course - ever).They were my go to site, religiously, without fail....
Then Ben went, My good friend Yits went, they scrapped the Monday double deal....
So Jon went
I had the temerity to ask for a deposit bonus after playing with cash for 12 months. Declined of course. So took the opportunity to reduce deposits to £10 a month.
Annoying as Casinomeister were a massive reason why Guts became so successful so quickly - no response from reps for days. Great way to repay the CM community here guys
- Joined
- Jul 19, 2011
- Location
- United Kingdom
We'd need to know their names. As they are as rare as a snow storm in August the chances of us recalling them are slim. We could chant "guts guts guts" i guess . Now I'm doomed.
- Joined
- Jul 19, 2011
- Location
- United Kingdom
At least it wasn't Ant and Dec . Dunover will go nuts if we summons them.
- Joined
- Oct 30, 2015
- Location
- South
Well, chat just informed me they need my bank statement linked to that card I never used. I had to go on chat and ask. Not even an email was sent to inform me.
How is it that I have to provide all this info for a card I never used. Never deposited. Just attempted to use and it got refused by the system.
I have a bank statement for this card from the month of July.
Which of course won’t do as we know.
I will JUMP through as many hoops as they want but that’s it. I will make it my mission to spread how badly this has gone far and wide.
Why are there no mechanisms in place to stop deposits when there is a card that has not been verified? However before this large withdrawal The card checks out as verified in my account cuz I never used it. Yet I have to jump through hoops to go looking for statements that will be rejected.
I am FED UP. But I will comply.
3K still reversible. Where is the UKGC?
How is it that I have to provide all this info for a card I never used. Never deposited. Just attempted to use and it got refused by the system.
I have a bank statement for this card from the month of July.
Which of course won’t do as we know.
I will JUMP through as many hoops as they want but that’s it. I will make it my mission to spread how badly this has gone far and wide.
Why are there no mechanisms in place to stop deposits when there is a card that has not been verified? However before this large withdrawal The card checks out as verified in my account cuz I never used it. Yet I have to jump through hoops to go looking for statements that will be rejected.
I am FED UP. But I will comply.
3K still reversible. Where is the UKGC?
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- Joined
- Apr 18, 2009
- Location
- Sweden
This is not ok. They try to make you out as a fraudster even though you never used the card. You should have a huge apology and not this behaviour.
It's so wrong on all levels.
- Joined
- Oct 30, 2015
- Location
- South
I think the level of incompetency is enormous.
They hide behind the anti money laundering laws. But why is it that common sense doesn’t kick in and they look at my patterns of gambling and withdrawals.
They would see that I lose more money than I withdraw
They hide behind the anti money laundering laws. But why is it that common sense doesn’t kick in and they look at my patterns of gambling and withdrawals.
They would see that I lose more money than I withdraw
- Joined
- Jan 30, 2017
- Location
- Scotland
Wow Stevie, they really are making you jump through hoops - get your money and run and remind me never to play there.
Good luck for getting your money
Good luck for getting your money
- Joined
- Jan 28, 2016
- Location
- uk
The head of their legal department sent me someone else's full account and personal details in response to a SAR I made, that should show had bad they are at stuff like this. To just make it that bit worse, I was actually complaining about a data breach at the time, so how ironic they make a data breach in response to it!
I wouldn't trust GIG as far as I could throw them.
- Joined
- Apr 19, 2018
- Location
- Toronto, Canada
Yeah, this has gotten way out of hand. I really don't even think that a Guts rep answering this thread is going to make things better at this point. Steviedoo, I really hope you get your money.
- Joined
- Jul 10, 2016
- Location
- North east England
I was banned for nothing from guts.
Doesn’t surprise me one bit, another Maltese clip joint taking the utter piss.
I’m thankful in the uk we have massive sites where we do not experience such frank laughable service.
Rep or no rep this is a utter farce for the OP...
Doesn’t surprise me one bit, another Maltese clip joint taking the utter piss.
I’m thankful in the uk we have massive sites where we do not experience such frank laughable service.
Rep or no rep this is a utter farce for the OP...
- Joined
- Oct 30, 2015
- Location
- South
- Joined
- Jul 10, 2016
- Location
- North east England
Yes I know mate.
Bryan has been pinged and he’s on it, so fingers crossed.
However, a so called accredited casino should Of dealt with this ages ago mate.
Glad I don’t use such pathetic casinos anymore.
Really hope you get sorted.
You pay your money and take your chance. You won and want paying.
It’s been the wild Wild West for the online mob for far to long
- Joined
- May 8, 2018
- Location
- south east england
Some of these malta casinos do seem to be inordinately interested in old expired cards and paperwork suddenly when its withdrawal time, to me it's a blatant stalling tactic and when challenged they hide behind fraud/aml regulations, which stipulate, as far as I understand, the approach should be 'risk based' i.e. selective not every customer going when they want to withdraw their winnings.
- Joined
- Oct 30, 2015
- Location
- South
This is what I expect happening tomorrow. I will have heard no news. I will go to CS and They will tell me that the PDF file I sent of the bank statement for the card I never deposited money with is unacceptable. And then they will tell me they need some sort of other document type. And if I don’t go to chat I will not hear from them. No email informing me. That has been the pattern.
Then they will have to verify the bank.
I will have to go re open that bank account from that card that I never used to deposit and get reverified.
That should bring us to the end of next week.
3 days for bank transfer...and that will be a total of 3 weeks for my withdrawal.
Then they will have to verify the bank.
I will have to go re open that bank account from that card that I never used to deposit and get reverified.
That should bring us to the end of next week.
3 days for bank transfer...and that will be a total of 3 weeks for my withdrawal.
- Joined
- Jan 28, 2016
- Location
- uk
- Joined
- May 8, 2018
- Location
- south east england
My worse withdrawal delays were at Dr Vegas, 4 weeks was the minimum 
It was hard but I use to just sit it out, knowing that if I went onto live chat and said 'please can I have my money soon' I've no doubt they would have become defensive and asked for all manner of silly documents and jumping through hoops. I wonder how long they can just stall if you stand your ground?
I find dealing with live chat can sap the will to live, they try to palm you off with stupid answers, you'll be told one thing one day and then a totally different thing another.
Just to have the rep get involved and use some common sense is really all you need, come on Guts you've got a loyal customer getting the run around here.
It was hard but I use to just sit it out, knowing that if I went onto live chat and said 'please can I have my money soon' I've no doubt they would have become defensive and asked for all manner of silly documents and jumping through hoops. I wonder how long they can just stall if you stand your ground?I find dealing with live chat can sap the will to live, they try to palm you off with stupid answers, you'll be told one thing one day and then a totally different thing another.
Just to have the rep get involved and use some common sense is really all you need, come on Guts you've got a loyal customer getting the run around here.
- Joined
- Oct 30, 2015
- Location
- South
My worse withdrawal delays were at Dr Vegas, 4 weeks was the minimum
I find dealing with live chat can sap the will to live, they try to palm you off with stupid answers, you'll be told one thing one day and then a totally different thing another.
Just to have the rep get involved and use some common sense is really all you need, come on Guts you've got a loyal customer getting the run around here.
Nah...they’re thinking you don’t know what we know about this customer. They’re thinking I’m some sort of fraudster cuz I tried to use a card that didn’t go through and I don’t have a bank account.
And yet I’ve produced a copy of the card in question, the card that I tried to deposit 150$ , Deposit got rejected, I then moved on...I dug it out of a drawer, produced the PDF bank statement directly from the bank attached to the card....with my name and address on it...and still here we are...and tomorrow will just produce another set of problems given I don’t have a bank account....
And 3k withdrawal still pending.
Hey, GUTS rep....you might wanna check my pattern of gambling and withdrawals....yes I am up 2k at your casino I just checked....but I’m not a money launderer. I haven’t deposited enough to warrant this type of scrutiny.
Edit: I’m actually up 7k I misread it. That would make it 10k with the 3 that is pending.
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- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
tbf both reps may have read the thread
no excuse for GUTS, but no bad points on their brethren for that
- Joined
- May 8, 2018
- Location
- south east england
I think the customer service people assume the USA/Canada is exactly the same as europe, whereas the system is maybe more flexible so not everyone needs a bank account. It doesn't mean you're dodgy
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- Joined
- Jan 28, 2016
- Location
- uk
GIG staff certainly have involvement with Guts, and can access customer accounts etc. The fact it hasn't been escalated or sorted out by now is a bad point in my view.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
sure, but we dont know they havent said anything to them - its just not their place to speak for them; it certainly isnt rizk's
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
It seems I was lucky they suddenly decided not to accept players from Hong Kong anymore. When they suddenly removed ecocard from the list of payment options and were reluctant to respond to my questions I had a gut feeling they were on the slide.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
For me, I had a bonus plan I enjoyed, unchanged for several years.
And while sure, theyre of course entitled to discontinue it any time, I didnt receive ANY notice, no courtesy email, despite playing pretty much exclusively there for years that they discontinued it
So it goes both ways - I took my business and recommendations elsewhere
- Joined
- Jan 12, 2018
- Location
- Uk
But only now they look into it. Not before you made any more deposits.
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
I’m still waiting on them coming back as to why I can’t sign up to new sites in their group without being blocked. They were apparently ‘looking into it’ - been 3 months, so their eyes must be sore with all that staring. Ended up getting Rizk Sebastian to look into it but again, no response. Seems to be their MO now. In addition to their clueless support across the sites.
I used to like the group but no longer play there anymore. Aside from Stevies issues the site is buggy as hell as well with perpetual errors.
I used to like the group but no longer play there anymore. Aside from Stevies issues the site is buggy as hell as well with perpetual errors.
- Joined
- Oct 10, 2012
- Location
- London
Is Guts finished as an accredited Casino here? Even with someone off sick you have someone covering your work.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
well, 3 weeks isnt rogue-ish
theres those as those pop in a month or a bit
but granted, 3 weeks isnt stellar
between Bryan poking them, members posting, I'd gather it's all taken into consideration for their accreditation and ranking
- Joined
- May 19, 2012
- Location
- uk
always difficult i imagine from cm's angle, i mean heres a completely unacceptable delay for the op,
but ive never had a problem with guts and i mentioned before for many many months now ive been paid within 10 /15mins,for any withdrawal,
hope this sorted for ya.
but ive never had a problem with guts and i mentioned before for many many months now ive been paid within 10 /15mins,for any withdrawal,
hope this sorted for ya.
- Joined
- Oct 3, 2010
- Location
- Faroe Islands
Guts was online couple of hours ago
Still not a word from them though
Most likely writing up some new apoligeses ways of not having been around
Still not a word from them though
Most likely writing up some new apoligeses ways of not having been around
Jayjay231221
Experienced Member
- Joined
- Jul 14, 2018
- Location
- Warrington
Don't have the Gut's to even Speak or reply says it all really another rep that's wondered off to McDonald's and hasn't returned!
- Joined
- Oct 30, 2015
- Location
- South
Sebastien from RIZK has reached out to me this morning. Gave him my info.
He came back to me and said they are checking the documents I sent.
Those docs were sent 24 hours ago....you figure I’d be a priority but nope. At the end of the line I go.
I think sebastien had good intentions(thank u) but I do believe he will not be able to move this along any quicker.
I’m waiting in line on CS. Let’s see what they throw at me. Stay tuned.
Edit: the dreaded response was... you need to send doc. I said I did 24 hours ago. IT CAN TAKE UP TO 72 hrs to check he tells me. I just asked to speak to a team leader. And apparently there is no one in charge at the moment. What liars. Honestly 72 hours. Im gonna lose iT.
Point blank he told me it will take 72 hours cuz they have a backlog. No team leader available for me to speak to. Just wondering when the ...it’s the weekend will be used...that’s coming later on today.
im sorry but is this acceptable? I do not know what to do. I have pmed the rep. One pm On Monday and one just now. Cuz you know...you don’t want to be that crazy customer who abuses the reps on here....
He came back to me and said they are checking the documents I sent.
Those docs were sent 24 hours ago....you figure I’d be a priority but nope. At the end of the line I go.
I think sebastien had good intentions(thank u) but I do believe he will not be able to move this along any quicker.
I’m waiting in line on CS. Let’s see what they throw at me. Stay tuned.
Edit: the dreaded response was... you need to send doc. I said I did 24 hours ago. IT CAN TAKE UP TO 72 hrs to check he tells me. I just asked to speak to a team leader. And apparently there is no one in charge at the moment. What liars. Honestly 72 hours. Im gonna lose iT.
Point blank he told me it will take 72 hours cuz they have a backlog. No team leader available for me to speak to. Just wondering when the ...it’s the weekend will be used...that’s coming later on today.
im sorry but is this acceptable? I do not know what to do. I have pmed the rep. One pm On Monday and one just now. Cuz you know...you don’t want to be that crazy customer who abuses the reps on here....
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- Joined
- Jul 19, 2011
- Location
- United Kingdom
Maybe pm Bryan or max and have a chat with them? Ask for best advice .
- Joined
- May 13, 2014
- Location
- Wolverhampton
- Joined
- Oct 30, 2015
- Location
- South
and the 3k just got put back into my account. which means something got rejected. but i won't find out until i go to chat. cuz why not advise your customer via email. but nope.
and i withdrew it again.
whatever.
and pmed the rep and ask why the reason he is ignoring the thread and my pms
and i withdrew it again.
whatever.
and pmed the rep and ask why the reason he is ignoring the thread and my pms
- Joined
- Sep 11, 2014
- Location
- england
I love the line "we have a backlog" whenever comes to withdraws. Funny does the button presser have a time limit to manually approve the withdrawal. Say one every hour at max. People should not suppose these two bit companies who use any excuse to keep you waiting and hoping you play it back.
I think the rep's being complicit by allowing the opportunity of a big withdrawal to be played back, through selective absence
Can't just take the credit and plaudits and then go a-runnin when something needs sorting urgently
Can't just take the credit and plaudits and then go a-runnin when something needs sorting urgently
- Joined
- Oct 30, 2015
- Location
- South
i am now on with CS. they are telling me that the bank statement ive sent is not linked to the card.
which it is. the numbers do not match cuzx it's a debit card
it is a debit card not even a credit card that you can sometimes use online to purchase.
i tried to use it on guts. it got rejected. therefore did not even gamble with it and now its causing a delay of epic proportions.
and now 3k back in my account . and are asking me to withdraw to my bank account which i don't have.
what a joke
EDIT" ok guys ive had it. they want proof that the bank account is inactive. i bank account i do not even use here on guts.
I refuse to supply this info to them. for a card i have never used for a bank account i have never used. it is utterly absurd and ridiculous.
they are outright refusing to process my withdrawal until i supply the info that the bank is inactive. a bank i have never used on their site.
which it is. the numbers do not match cuzx it's a debit card
it is a debit card not even a credit card that you can sometimes use online to purchase.
i tried to use it on guts. it got rejected. therefore did not even gamble with it and now its causing a delay of epic proportions.
and now 3k back in my account . and are asking me to withdraw to my bank account which i don't have.
what a joke
EDIT" ok guys ive had it. they want proof that the bank account is inactive. i bank account i do not even use here on guts.
I refuse to supply this info to them. for a card i have never used for a bank account i have never used. it is utterly absurd and ridiculous.
they are outright refusing to process my withdrawal until i supply the info that the bank is inactive. a bank i have never used on their site.
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- Joined
- Apr 18, 2009
- Location
- Sweden
How long have you played there? How have you done before?
geordiecolin
Sporney eyed parrot faced wazzock
- Joined
- Jun 5, 2015
- Location
- Novacastrian
If I had owt to do with it I would move them into the grey pit and when they come asking why I would respond that "we have a backlog of 3 weeks. Please be patient while we get round to it"
- Joined
- Mar 13, 2008
- Location
- Ontario
Incompetence at a gross level at best. Perhaps a PAB would get some action on their part.
- Joined
- Oct 3, 2010
- Location
- Faroe Islands
What i was going to suggest let Max take over
- Joined
- Jan 12, 2013
- Location
- Leeds
They will be asking for a DNA sample at this rate.
Hope you get this sorted sooner rather than later.
Hope you get this sorted sooner rather than later.
