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XXL Club Casino

Discussion in 'General Jive' started by peralis, Jul 13, 2007.

    Jul 13, 2007
  1. peralis

    peralis Dormant account webmeister

    Occupation:
    Retired
    Location:
    Germany
    Hey,

    anybody seen any money from them this year yet?

    I have not received anything since January and everytime I ask them I get the same response.. processor cannot bla bla.. will fix it asap bla bla..

    I have been getting the runaround since April, when the started promising that the money will be sent definitely that month.. every month since it has been the same.

    I have even PM'ed the contact here at casinomeister and he has been handing out the same responses.
     
  2. Jul 13, 2007
  3. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    Hi Peralis

    Like I previously stated none of our affiliates have been paid, except for affiliates that moved their earnings from their affiliate accounts to their players accounts and initiate a withdrawals from there.

    All payments have been send to 800Pay for payments from our accounts but were not processed until today dates.

    I aware of the very unpleasing situation for our affiliates and can only apologize for it.

    The history of this problem reside in US affiliates that should have been drop by us when Playtech and 800Pay decided to pull out of business from USA. We decided to continue to do business with our US based affiliates and had therefore to handle any payments to affiliates (US and Non US) ourselves. We therefore opened a new company (EuroSecPay) that would handle affiliates payments in the future to all affiliates (US and Non US). Player payments would stay by 800Pay, this also being the reason why players were never affected by this move. After having spend weeks with lawyers, consultants, payment gateways operators and other legal entities, we had to pull out from our plans, mostly due to the incapacity to move funds from the BVI to Neteller and others without risking to get confiscated by the authorities. We send out 10K to fund our EuroSecPay Neteller accounts and had a hard time to get it back before we could provide proof of origin of the funds. I skip other even more unbelievable problems we have encountered in the last pass months.

    So now we are back with 800Pay for affiliates payments and try to have it fix as soon as possible.

    I hope this clarify the situation for all our unpaid affiliates. Let me only assure you that we do all our possible to have this solved and resume our affiliates payments ASAP.
     
  4. Jul 13, 2007
  5. peralis

    peralis Dormant account webmeister

    Occupation:
    Retired
    Location:
    Germany
    Yes - Mike said this to me a while back - however - I had already initiated my withdrawals and there is no way to reverse these pending requests. The first was initiated in the beginning of February. On 28 March he sent me an email asking me if I had a neteller account to which it could be changed as moneybookers was not an option anymore. I gave him the details for the neteller account, but have heard nothing ever since.. emails go ignored. This is why I turned to you in the forums here using the PM's.

    Twice you promised that the paments would be made by the end of the month. July is now almost half way through.

    I am sorry - I simply do not get it. You guys have had since JANUARY to get this sorted out.

    Even if you could not get the other methods sorted, you could have made a plan for me to reverse my old requests so that I could actually use the option of cashing to a players account which I would the set up. But this option has not been given to me.. just the "Thank you for your patience" statement.
    Well - basically my patience has run out.

    Like I told you in one of my last PM's, I really do like your casino and would really have liked to do more with you.. but 7 months is really hard to swallow. Especially if you do have the option, but I cannot use it because the system somehow does not allow it.
     
  6. Jul 13, 2007
  7. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    Let's look at this option together, no reason it should not workout for you! Please PM me your player and affiliate ID and I'll see why the system does not allow you to transfer funds to your player account.
     
    1 person likes this.
  8. Jul 15, 2007
  9. peralis

    peralis Dormant account webmeister

    Occupation:
    Retired
    Location:
    Germany
    Quick update that XXLClubCasino is working on this for me and we are making progress.
     
  10. Jul 16, 2007
  11. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    Hi Frank,

    If US affiliates should have been dropped by you, then why didn't you? That's like a casino taking deposits when they have no way to pay a player if they win. But this is an affiliate program saying they should have dropped US Affiliates but didn't, therefore continuing to receive new players/revenue from the affiliates, with no way to pay them their earnings. See the similiarity?

    Also, it was all Playtechs that stopped taking US Players, but the rest of them pretty much still allow US Affiliates. There's only one other Playtech program I'd recently had earnings from and they paid me via Moneybookers practically the same day I requested it. (Betrev).

    I know of affiliate programs for casinos powered other than Playtech who have found ways to pay us, including MoneyGram, Western Union, Wire, Check, etc. They had some spots where they were a week or two late sorting these things out but for the most part.. they've got it worked out and I've been paid by every casino program that I've had earnings from almost routine like again.

    XXL Club is the only affiliate program that I have money due and just not being paid. With the exception of inChilli Casino and we all know about that. In my mind, I see inChilli and XXL Club side by side and that's not a good casino to be compared with given their current situation.

    I've always liked XXL Club also. Of course, in the past Mike would always reply to my emails very quickly, and never missed a one. It's not like that now.

    I am still confused as to why paying for marketing/advertising/affiliates has anything to do with the US legislature passed late last year regarding the funding of online gambling.. not marketing. Or did I miss that part?

    Can you tell me when you will make our payments? Open ended answers sound nice, but aren't getting us paid.

    I think what I'm the most annoyed with here is that Mike doesn't reply to emails sometimes, and when he does it's whenever he gets around to it. The communication is not there. And I feel like a fool sitting here waiting for something that no one is making a whole lot of effort to resolve so it seems. I realize it's hard. But it is for all the other programs and they're finding ways.

    Sorry Frank, my patience is a little thin at the moment.
     
  12. Jul 16, 2007
  13. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    Would you really have preferred that? For us this would have been the easiest most profitable solution.
    One more time all our financial operations are outsourced to 800Pay, 800Pay followed Playtech and prohibited us to make any payment to US accounts (players and affiliates) so not to compromise their reputation. To my knowledge most of the playtech affiliate system (i.e Casino Blasters) dropped their affiliates cutting their revenues and keeping the players. We didn't want to do this as we saw it as a hard/unfair business practice and tried to keep US affiliates revenue. Believe me it would have be the easiest thing to do and you would definitely be worse of than now. Again we will pay ALL our affiliates.
    I can speak for others for us it just didn't work out yet.
    Why do you compare then?
    Mike answers all emails he receives and clearly stated that he would update all affiliates once things become clearer. There is no point for him to answer the same email on a daily basis when the only thing he can say is what he said the day before. I trust him, he his highly professional and has a high business ethic. He was the one fighting to keep US affiliates.
    We would keep doing business with US players and affiliates but it wasn't our decision, we were forced to comply with playtech's corporate policy.
    Hopefully soon! US affiliates will be paid via WT.
    I totally understand you and share your pain! I really would prefer not to have to deal with this kind of issues as they only arm both. We are nothing without our affiliates and recognize it to be crucial to a good operating online casino.
     
  14. Jul 26, 2007
  15. peralis

    peralis Dormant account webmeister

    Occupation:
    Retired
    Location:
    Germany
    Thanks Frank!

    After a lot of bug problems and to and fro -frank has sorted this out for me.
     
  16. Jul 27, 2007
  17. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    I also wanted to thank you Frank. My payment has been made and everything is satisfactory.

    I really appreciate your patience and quick replies to my pm's Frank. Thank you. :)
     

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