Well isnt it nice finaly to meet a rep from xxl club well can i just say i do not beleive a word that you type. I made a withdrawl and it was approved on 1st off september 2007 by moneybookers not neteller and you have still not paid me.
And the worst thing is you do not reply to my emails other than some kind off bull s##t auto bot mailing thing you suck and you lie.
dam to you not have anykind off honour with such dribble as you post at casinomeister off all places. LOL i will pm you offcourse because you will pay me thats for sure.
And it was not a big withdrawl but im allmost down to my lasts after a shity 2 months here is the line you hit me with in my email from yur club lol.
We understand where you are coming from. However,
due to inevitable circumstances that has arise, matters on processing your
cash out has been affected by technical difficulties.
How can a casino have technical difficulties for two months lol and still take others money.
PS. this was my 1st post did not make it as far as the introductions forum.
And all abusive language was soily directed at xxl club casino.
Sadly, this does you no favours. The rep has actually been one of the more forthcoming we have ever seen here for a Playtech branded casino. This problem is probably down to Neteller. Neteller have an appalling reputation for this kind of thing, and it once took me 9 MONTHS to work out what on earth was going on.
The problem was that the payment processor must have a merchant account at Neteller. They send an instruction to Neteller to transfer the payout to the player's Neteller account. If the merchant account does not have the funds at the time to process the transaction, it will fail, however, as far as the payment processor is concerned, it will succeed. If the payment processor receives a complaint, Neteller will not disclose details related to the customer account where payment has been made, however, if the PLAYER takes it up with Neteller, they will be told to contact the MERCHANT.
I broke the 9 month deadlock by contacting eCogra, and threatening Neteller with a complaint to the FSA.
If this is a repeat EXACTLY of my problem, the player will see the withdrawal from XXLClub on their statement as an attempted payment, but it will be marked as "declined" by Neteller. This means the merchant account is NSF for the transfer. If there is no sign whatsoever in the player account, the problem is probably one of those notorious "timeout" issues in reverse, where the processor makes payment, but the money ends up in limbo somewhere and is hard to trace due to Neteller's lack of cooperation - they will not deal with one of the two parties to find a resolution, they have to deal with both, and this relies on internal communications working well, which they don't.
As this seems to be a persistent problem, and over a couple of months, there is the danger of the casino becoming seen as a bad risk or rogue, and this will cause them to lose players, both current and new.
As said, this is not the first time that Playtech casinos have had trouble with Neteller, and I get the impression that Neteller do not really trust the processors involved with Playtech, and this is what has lead to past problems at Kiwi and others.
XXLClub should recognise these as "exceptional circumstances" and pay players by other means on request even where normal procedure is to pay out to Neteller. Once the issue is resolved with Neteller and the affected players, normal procedures can be resumed. New players of undefined risk can simply be asked to wait for a while to ensure their deposit clears before being paid by an alternative method. Neteller claim they do not allow chargebacks, so if casinos worry about this, or have even had it happen, then Neteller are liars! (I know this, they have lied to me on occasion, and lied to all their US clients last February).
