- Joined
- Feb 18, 2013
- Location
- Deutschland
Hello,
yesterday I registered on "https://www.kolikkopelit.com" and I received the 5 Euro no deposit bonus. I played the game "Riches of Ra" and some hours later I achieved the bonusconditions and my bonusmoney turned into withdrawable realmoney. Then I applied a pay-out of 150 euroes. Some hours ago, the casino send me this mail:
"Hi Tobias!
Unfortunately we had to void your cashout request. We provide playing site only for Finnish players.
Thank you for understanding.
I wish you a pleasant day.
Kind regards,
Nelli "
So they closed my account and stopped my pay-out request, because I am not from Finland.
When I registered to the Casino it was possible to chose any country, Germany included. In the Terms of Service of "https://www.kolikkopelit.com" there is no word about the fact, that only finnish people can play and withdraw there. The Live-support of the homepage is unreasonable. I sent a complaint to the Lotteries & Gaming Authority Malta and I hope they can help me.
yesterday I registered on "https://www.kolikkopelit.com" and I received the 5 Euro no deposit bonus. I played the game "Riches of Ra" and some hours later I achieved the bonusconditions and my bonusmoney turned into withdrawable realmoney. Then I applied a pay-out of 150 euroes. Some hours ago, the casino send me this mail:
"Hi Tobias!
Unfortunately we had to void your cashout request. We provide playing site only for Finnish players.
Thank you for understanding.
I wish you a pleasant day.
Kind regards,
Nelli "
So they closed my account and stopped my pay-out request, because I am not from Finland.
When I registered to the Casino it was possible to chose any country, Germany included. In the Terms of Service of "https://www.kolikkopelit.com" there is no word about the fact, that only finnish people can play and withdraw there. The Live-support of the homepage is unreasonable. I sent a complaint to the Lotteries & Gaming Authority Malta and I hope they can help me.