Resolved www.Kolikkopelit.com

Winning24

Dormant account
PABnonaccred
Hello,

yesterday I registered on "https://www.kolikkopelit.com" and I received the 5 Euro no deposit bonus. I played the game "Riches of Ra" and some hours later I achieved the bonusconditions and my bonusmoney turned into withdrawable realmoney. Then I applied a pay-out of 150 euroes. Some hours ago, the casino send me this mail:

"Hi Tobias!

Unfortunately we had to void your cashout request. We provide playing site only for Finnish players.
Thank you for understanding.
I wish you a pleasant day.

Kind regards,

Nelli "


So they closed my account and stopped my pay-out request, because I am not from Finland.
When I registered to the Casino it was possible to chose any country, Germany included. In the Terms of Service of "https://www.kolikkopelit.com" there is no word about the fact, that only finnish people can play and withdraw there. The Live-support of the homepage is unreasonable. I sent a complaint to the Lotteries & Gaming Authority Malta and I hope they can help me.
 

palapaisti

Dormant account
PABnoaccred
Hello,

yesterday I registered on "https://www.kolikkopelit.com" and I received the 5 Euro no deposit bonus. I played the game "Riches of Ra" and some hours later I achieved the bonusconditions and my bonusmoney turned into withdrawable realmoney. Then I applied a pay-out of 150 euroes. Some hours ago, the casino send me this mail:

"Hi Tobias!

Unfortunately we had to void your cashout request. We provide playing site only for Finnish players.
Thank you for understanding.
I wish you a pleasant day.

Kind regards,

Nelli "


So they closed my account and stopped my pay-out request, because I am not from Finland.
When I registered to the Casino it was possible to chose any country, Germany included. In the Terms of Service of "https://www.kolikkopelit.com" there is no word about the fact, that only finnish people can play and withdraw there. The Live-support of the homepage is unreasonable. I sent a complaint to the Lotteries & Gaming Authority Malta and I hope they can help me.
As a Finn, I can confirm that their T&C do not restrict the casino for only players from Finland. I think you should write about this directly to their email support asiakaspalvelu@kolikkopelit.com. I would be very surprised if you won't be paid.
 

TheyCallMeGorba

Experienced Member
I also went through their T&C and it indeed doesn't state clearly that the casino is only for Finnish players. One could probably figure this out by looking at deposit and withdraw methods which tell you that you can deposit with credit card, mobile or straight from your Finnish bank account but you can only withdraw funds to your Finnish bank account.

It seems odd that they don't verify that a user has a Finnish bank account during the registration when it clearly is mandatory for one to be able to make a withdrawal. I can see foreign players making credit card deposits and then getting denied any possible winnings.
 

Winning24

Dormant account
PABnonaccred
Dear XXX!

We checked your cashout request again and we noticed that there was a mistake made in the withdraw process. We apologize that this has happened. We would like to inform you that we have accepted your cashout request and it is going to be payed tomorrow. The payment will arrive on your bank account within 1-5 working days (Monday-Friday).

Yours truly,
Nelli - Customer Care Representative
Kolikkopelit.com


From: "XXX" <XXX>
To: asiakaspalvelu@kolikkopelit.com
Sent: Tuesday, February 19, 2013 1:47:05 PM
Subject: Payout request

Hello,

Yesterday I got the 5 euro no deposit bonus and succeded the bonusconditions. I requested a payout of 150 Euroes and you deactivated my account "Winning24" and stopped the withdrawal, because only players from Finland are allowed to play and cash out. I asked a Finnish person to read your Terms of Service and he could not found one word or sentence, that this casino is only restrited for players from Finland.
I hope you can correct this mistake and send me my money to my bank account.

Sincerely yours,

XXX


(Special thanks to palapaisti!!!)
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Dear XXX!

We checked your cashout request again and we noticed that there was a mistake made in the withdraw process. We apologize that this has happened. We would like to inform you that we have accepted your cashout request and it is going to be payed tomorrow. The payment will arrive on your bank account within 1-5 working days (Monday-Friday).

Yours truly,
Nelli - Customer Care Representative
Kolikkopelit.com
Hello, can you confirm that you have received your withdrawal? If yes I'll close your Pitch-A-Bitch.
 

chuchu59

gambling addict
PABnonaccred
CAG
Hello,

yesterday I registered on "https://www.kolikkopelit.com" and I received the 5 Euro no deposit bonus. I played the game "Riches of Ra" and some hours later I achieved the bonusconditions and my bonusmoney turned into withdrawable realmoney. Then I applied a pay-out of 150 euroes. Some hours ago, the casino send me this mail:

"Hi Tobias!

Unfortunately we had to void your cashout request. We provide playing site only to Finish players.
Thank you for understanding.
I wish you a pleasant day.

Kind regards,

Nelli "




So they closed my account and stopped my pay-out request, because I am not from Finland.
When I registered to the Casino it was possible to chose any country, Germany included. In the Terms of Service of "https://www.kolikkopelit.com" there is no word about the fact, that only finnish people can play and withdraw there. The Live-support of the homepage is unreasonable. I sent a complaint to the Lotteries & Gaming Authority Malta and I hope they can help me.
I hope they paid you but solely from their statement above players should exercise extra caution before depositing with these people.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
That seems odd. First they only take Finnish players and now it was a mistake and they paid you? :what:

Anyhow glad you got paid, but I agree it's best to use caution. Maybe we should all go there and ask "Do you take players from my country?" and see what happens.
 
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