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Resolved www.Kolikkopelit.com

Discussion in 'Casino Complaints - Bonus Issues' started by Winning24, Feb 18, 2013.

    Feb 18, 2013
  1. Winning24

    Winning24 Dormant account PABnonaccred

    Occupation:
    Student
    Location:
    Deutschland
    Hello,

    yesterday I registered on "https://www.kolikkopelit.com" and I received the 5 Euro no deposit bonus. I played the game "Riches of Ra" and some hours later I achieved the bonusconditions and my bonusmoney turned into withdrawable realmoney. Then I applied a pay-out of 150 euroes. Some hours ago, the casino send me this mail:

    "Hi Tobias!

    Unfortunately we had to void your cashout request. We provide playing site only for Finnish players.
    Thank you for understanding.
    I wish you a pleasant day.

    Kind regards,

    Nelli "


    So they closed my account and stopped my pay-out request, because I am not from Finland.
    When I registered to the Casino it was possible to chose any country, Germany included. In the Terms of Service of "https://www.kolikkopelit.com" there is no word about the fact, that only finnish people can play and withdraw there. The Live-support of the homepage is unreasonable. I sent a complaint to the Lotteries & Gaming Authority Malta and I hope they can help me.
     
  2. Feb 18, 2013
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    You appear to have a legitimate case here.

    I would submit a formal complaint here:

    Http://www.casinomeister.com/problems.php

    Be aware that, if you are going to take this route, you should cease posting anything else about your complaint until it is resolved.

    Best of luck to you.
     
    3 people like this.
  4. Feb 18, 2013
  5. Winning24

    Winning24 Dormant account PABnonaccred

    Occupation:
    Student
    Location:
    Deutschland
    Thank you very much!
     
    1 person likes this.
  6. Feb 19, 2013
  7. palapaisti

    palapaisti Dormant account PABnoaccred

    Occupation:
    Pro gambler
    Location:
    Finland
    As a Finn, I can confirm that their T&C do not restrict the casino for only players from Finland. I think you should write about this directly to their email support This email is not visible to you.. I would be very surprised if you won't be paid.
     
  8. Feb 19, 2013
  9. TheyCallMeGorba

    TheyCallMeGorba Experienced Member

    Occupation:
    I work in retail
    Location:
    Iisalmi - Finland
    I also went through their T&C and it indeed doesn't state clearly that the casino is only for Finnish players. One could probably figure this out by looking at deposit and withdraw methods which tell you that you can deposit with credit card, mobile or straight from your Finnish bank account but you can only withdraw funds to your Finnish bank account.

    It seems odd that they don't verify that a user has a Finnish bank account during the registration when it clearly is mandatory for one to be able to make a withdrawal. I can see foreign players making credit card deposits and then getting denied any possible winnings.
     
  10. Feb 19, 2013
  11. Winning24

    Winning24 Dormant account PABnonaccred

    Occupation:
    Student
    Location:
    Deutschland
    Dear XXX!

    We checked your cashout request again and we noticed that there was a mistake made in the withdraw process. We apologize that this has happened. We would like to inform you that we have accepted your cashout request and it is going to be payed tomorrow. The payment will arrive on your bank account within 1-5 working days (Monday-Friday).

    Yours truly,
    Nelli - Customer Care Representative
    Kolikkopelit.com


    From: "XXX" <XXX>
    To: This email is not visible to you.
    Sent: Tuesday, February 19, 2013 1:47:05 PM
    Subject: Payout request

    Hello,

    Yesterday I got the 5 euro no deposit bonus and succeded the bonusconditions. I requested a payout of 150 Euroes and you deactivated my account "Winning24" and stopped the withdrawal, because only players from Finland are allowed to play and cash out. I asked a Finnish person to read your Terms of Service and he could not found one word or sentence, that this casino is only restrited for players from Finland.
    I hope you can correct this mistake and send me my money to my bank account.

    Sincerely yours,

    XXX


    (Special thanks to palapaisti!!!)
     
    Last edited: Feb 19, 2013
    1 person likes this.
  12. Feb 27, 2013
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hello, can you confirm that you have received your withdrawal? If yes I'll close your Pitch-A-Bitch.
     
  14. Feb 27, 2013
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I hope they paid you but solely from their statement above players should exercise extra caution before depositing with these people.
     
    2 people like this.
  16. Mar 3, 2013
  17. Winning24

    Winning24 Dormant account PABnonaccred

    Occupation:
    Student
    Location:
    Deutschland
    Yes they sent me my money :thumbsup:
     
    1 person likes this.
  18. Mar 3, 2013
  19. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    That seems odd. First they only take Finnish players and now it was a mistake and they paid you? :what:

    Anyhow glad you got paid, but I agree it's best to use caution. Maybe we should all go there and ask "Do you take players from my country?" and see what happens.
     
  20. Mar 3, 2013
  21. akrus88

    akrus88 Experienced Member

    Occupation:
    Student
    Location:
    Finland
    Hahhah :D. that is kind of rude from the casino :p

    Thanks for the laughs!
     

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