Hi all,
This being my first post I'm a little sheepish to even post this. However, I feel I must. I recently signed up at Winward Casino for a Real Money Account and received the $15 no deposit welcome bonus. I can try a casino out with $15. I went on an extremely lucky string and raised my total to $175! I contacted support and was told that I had fulfilled the wagering requirements and that I needed to email/fax my documents in. I did this last Monday, and I was told by a representative that everything was good to go. They only process withdrawals on Monday so I waited until today. The max cashout was $150 and they charged a $10 service charge. I was told by a rep to set my cash-out to $160 and so I did. Today, I received an e-mail telling me that my withdrawal had been declined because I hadn't fulfilled the requirements. I log into my account and strangely enough I have $2 in my bonus account. Now, I'm still confused as to how that occurred, so I contact support again. They tell me that I must have a bonus balance of $0 before requesting a cash-out. How do I achieve this I ask. You must first use your cash balance before you can begin to use your bonus balance. ???!!!???? WTF? I have wagered several hundred dollars and only wagered $13 of my bonus account, how can this be. Also, they said I must send them a copy of my utility bill and photo id.
I then forwarded them a copy of the email I sent them last week and included a transcript of my chat that said my cash-out would be processed. They still "have not received them."
I began to do some research on these forums and find that Winward is a very reputable site, but a very similar thing has occurred before with someone else. The only difference is that I'm not wagering anymore of the money until I get some answers--I don't want to risk losing it.
Should I just accept the fact that Winward has no intention of paying me, or what should I do?
Thanks for all your help and advice.
This being my first post I'm a little sheepish to even post this. However, I feel I must. I recently signed up at Winward Casino for a Real Money Account and received the $15 no deposit welcome bonus. I can try a casino out with $15. I went on an extremely lucky string and raised my total to $175! I contacted support and was told that I had fulfilled the wagering requirements and that I needed to email/fax my documents in. I did this last Monday, and I was told by a representative that everything was good to go. They only process withdrawals on Monday so I waited until today. The max cashout was $150 and they charged a $10 service charge. I was told by a rep to set my cash-out to $160 and so I did. Today, I received an e-mail telling me that my withdrawal had been declined because I hadn't fulfilled the requirements. I log into my account and strangely enough I have $2 in my bonus account. Now, I'm still confused as to how that occurred, so I contact support again. They tell me that I must have a bonus balance of $0 before requesting a cash-out. How do I achieve this I ask. You must first use your cash balance before you can begin to use your bonus balance. ???!!!???? WTF? I have wagered several hundred dollars and only wagered $13 of my bonus account, how can this be. Also, they said I must send them a copy of my utility bill and photo id.
I then forwarded them a copy of the email I sent them last week and included a transcript of my chat that said my cash-out would be processed. They still "have not received them."
I began to do some research on these forums and find that Winward is a very reputable site, but a very similar thing has occurred before with someone else. The only difference is that I'm not wagering anymore of the money until I get some answers--I don't want to risk losing it.
Should I just accept the fact that Winward has no intention of paying me, or what should I do?
Thanks for all your help and advice.