willlhill closed my acc

[nikest]

though most of the people admire about william hill casino, but i have a bad experience with them. i were getting monthly bonus from last 3 months and have a good run and winning there. the first 2 months they paid me but when i won this month as well from there monthly, they locked my account , and remove the bonus amount and currently i am struggling to atleast get my deposit and winnings back.below is there reply

Thank you for your e-mail.

We have checked your account details as requested and note that the bonus has been removed from this account in accordance with our Terms and Conditions, whereby we reserve the right to withhold any bonus. The complete ruling states

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

For further information regarding the Bonus Scheme please see the following link

You do not have permission to view link Log in or register now.

With regards,

Dimitrios P

Olympian Team
William Hill- Telebetting

i will update if i get my deposit and winnings back.

 

[tencardcharlie]

That was very unexpected.

Did you finish the WR for this particular bonus? If you did, the bonus money are yours and should not be removed. However, if you did not finish the WR for the bonus and had non-withdrawable cash in your account its not much to do about it. I really don't think they will take your deposit and earlier winnings though. Sucks to first get a bonus and then have it taken away anyways

 

[nikest]

That was very unexpected.

Did you finish the WR for this particular bonus? If you did, the bonus money are yours and should not be removed. However, if you did not finish the WR for the bonus and had non-withdrawable cash in your account its not much to do about it. I really don't think they will take your deposit and earlier winnings though. Sucks to first get a bonus and then have it taken away anyways

yes i did fullfill wagering requirement for the bonus, its just that i were having a good run from last 3 months on there monthly. so looks like winnings straight in 3 months makes you involve in activity that you are not a profitable customer for that casino.

 

[chuchu59]

This is nonsense. Even if the casino were to curtail your entitlement to promotions, this should only apply to future bonuses. If they dont like your playing strategy, fine but all deposits,winnings and the bonus must remain intact and be withdrawable. From their e-mail it seems that your deposit will definitely be returned but for the bonus and winnings, this seems less likely but unless they give a valid reason for this, I think theses cannot be confiscated.

 

[rreevy]

This does seem odd. I don't think any reputable casino would attempt to deny a bonus already issued, although they might bar you from future bonuses. Let us know how this one turns out. Judging by some other people's comments on these forums in recent months, their customer service leaves a little to be desired, so it might be necessary to be patient.

 

[djhearts]

Hi, had to set up an account here for my William Hill problem. I have a rather large cashout here and they are screwing me as well. They only want to return the $40 back and not the winnings. I even sent in all documents requested. I have played here for a couple years and no problems on cashouts but now all of a sudden especially when its a good sized cashout? This is unacceptable!

They don't have a casino rep at CM? Do I PAB with Bryan?

I'll wait like another 4 days before I get their next email response from the finance dept. I can't believe a crypto is giving me this nonsense. Hopefully this can be settled soon.

 

[tencardcharlie]

That is ridicoulus(sp?)

If you have finished the WR the money is no longer a bonus. It's cold hard cash. A term where they reserve the right to "revoke entitlement" to the bonus doesn't give them any right at all to remove the money that is no longer theirs.

And even if they have this right, how stupid is it not to apply it? "Here - have a bonus, it's on the house... no wait I want it back.. WAAAAH"

As a customer there, I don't feel comfortable at all. What if they suddenly "in their sole discretion" want to take a year worth of bonuses from me.

 

[nafanny29]

If Hills are really wriggling out of legitable winnings of a few s then online gaming is finished im telling you!!

 

[nikest]

i am going to wait till monday for a response from willhill but they are really unresponsive and phone # stated on there website doesnt works, then i might have to pab with bryan.but this really sucks that a player risks his money and if he wins then casino starts stunts.

 

[djhearts]

i am going to wait till monday for a response from willhill but they are really unresponsive and phone # stated on there website doesnt works, then i might have to pab with bryan.but this really sucks that a player risks his money and if he wins then casino starts stunts.

Average email response for me has been 4 days and yes, their phone # doesn't work and no live chat anymore. So they sent my deposit back and of course not the thousands in winnings. Every other cashout I've had has been smooth in the past but a bigger win, not so easy.

I don't expect WH to budge so I already wrote a detailed PAB to Bryan just to get it in and get the ball rolling. Sinse WH doesn't have a casino rep. here and no other mediator service for cryptos, I will have to rely on the magic of Bryan. I will keep this thread updated hopefully with a positive outcome in the near future.

 

[big_mac]

I have never had any problem calling the freephone number on their website, I think that it must be something to do with location. Although their email support has always been dreadful!

Their website does say 'please call +44 (0)870 600 0479 and leave your number - we will be happy to call you back.'
Did you try that?

 

[djhearts]

Update: The good Mr. Bryan Bailey is looking into this as I look into his wish list

 

[nikest]

willhill not responding to my emails

hi
its over 3 weeks. all my emails are ignored. phone support not active.they told me 2 weeks before that bonus money is removed from my balance and my account was locked.but they are forgetting that they need to refund my deposit and ofcouurse my winnings as well.but its around over 2weeks and looks like they just want to steal my deposit as well.thats fraud. wat should i do now to fix these thieves.

 

[djhearts]

hi
its over 3 weeks. all my emails are ignored. phone support not active.they told me 2 weeks before that bonus money is removed from my balance and my account was locked.but they are forgetting that they need to refund my deposit and ofcouurse my winnings as well.but its around over 2weeks and looks like they just want to steal my deposit as well.thats fraud. wat should i do now to fix these thieves.

Did you put in a PAB with Bryan?

 

[nikest]

fed up with willhill idiotic support

i have pab with bryan.but i am really pissed off with willhill.like they dont even bother to reply to ur emails.no online support. all phone #s on there website are non operative. and are not refunding even my deposit. its just $40, but how can be a casino so stupid that they do such kind of fraud. thats pathetic. willhill shame on you and get a life.and i am not letting any scame casino to steal money from me.

 

[nikest]

willhill are thieves

finally they responded me after 2 weeks and now they are fefusing to refund my deposit as well. below is there email


Thank you for your e-mail.

As explained in our previous e-mail, you have been found to have been abusing our bonus scheme in the casino. As you have in fact withdrawn more that you have deposited to your account, you will not receive any further funds from William Hill.

As per our Terms and Conditions, we reserve the right to withhold any bonus and winnings from it: The complete ruling states

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

With regards,

Emma

Internet Customer Services
William Hill plc


how come they can refuse to refund my deposit on no solid grounds. just a question from bryan, if casino can say without any hesitation, that we are not going to pay your winnings, and we are not going to refund your deposit, then should we players bother to risk our money, hand our money to dishonest and thief casinos? just wondering is it safer anymore. i have seen so many dishonest casinos, not paying winnings like oliver curran, but atleast he refunds deposit. but willhill is openly doing fraud and confisicating my deposit as well. and forsure they dont have right to do this...

 

[djhearts]

Nikest,

Well I got my measley $40 back but not thousands in winnings. I'm sure Bryan will get back to you are your PAB and give you a better contact email and #. Well at least your not getting screwed out of thousands in winnings like me. William Hillis sticking to their judgement and not budging. Before I post details on a public forum, I will go over this with Bryan.

 

[chuchu59]

Nikest,

Well I got my measley $40 back but not thousands in winnings. I'm sure Bryan will get back to you are your PAB and give you a better contact email and #. Well at least your not getting screwed out of thousands in winnings like me. William Hillis sticking to their judgement and not budging. Before I post details on a public forum, I will go over this with Bryan.

Did they give you any reason for confiscating your winnings?

 

[nafanny29]

If indeed Hills are in the wrong here it is very worrying. They are one of THE biggest UK bookies and are on almost every highstreet. There are 3 branches here in Kilburn NW London within a half a mile of each other.

 

[djhearts]

Did they give you any reason for confiscating your winnings?

Yes, their 2 points are valid and make sense but they created a win-win situation for themselves. In my case, the bonus should not have been awarded before I started playing probably to avoid any problems on a big win. After I deal with this privately with Bryan, maybe I will cut and paste emails so you can understand fully both sides of the story.

 

[paul02085]

finally they responded me after 2 weeks and now they are fefusing to refund my deposit as well. below is there email


Thank you for your e-mail.

As explained in our previous e-mail, you have been found to have been abusing our bonus scheme in the casino. As you have in fact withdrawn more that you have deposited to your account, you will not receive any further funds from William Hill.

As per our Terms and Conditions, we reserve the right to withhold any bonus and winnings from it: The complete ruling states

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

With regards,

Emma

Internet Customer Services
William Hill plc


how come they can refuse to refund my deposit on no solid grounds. just a question from bryan, if casino can say without any hesitation, that we are not going to pay your winnings, and we are not going to refund your deposit, then should we players bother to risk our money, hand our money to dishonest and thief casinos? just wondering is it safer anymore. i have seen so many dishonest casinos, not paying winnings like oliver curran, but atleast he refunds deposit. but willhill is openly doing fraud and confisicating my deposit as well. and forsure they dont have right to do this...

You have got to be kidding me. This is grounds for being rogued. Are they saying you deposited, they wont give you the bonus and they wont give you your deposit back because in the past over all you are ahead of them??? Is that what they are saying?? If it is, they are simply stealing. That is so so wrong. I hope i am misunderstanding this.

 

[nikest]

You have got to be kidding me. This is grounds for being rogued. Are they saying you deposited, they wont give you the bonus and they wont give you your deposit back because in the past over all you are ahead of them??? Is that what they are saying?? If it is, they are simply stealing. That is so so wrong. I hope i am misunderstanding this.

yes i am not lying.as it is clearly stated in there email..
As explained in our previous e-mail, you have been found to have been abusing our bonus scheme in the casino. As you have in fact withdrawn more that you have deposited to your account, you will not receive any further funds from William Hill.
and now they are not refunding my deposit back cos my withdrawls are more than my deposit.thats fraud, i have emailed bryan and neteller. nothing heard from bryan and neteller is saying that they cant do nothing against merchants decision.so looks like any1 has a merchant account with neteller can ripoff customers very easily.and willhill doesnt has any moral values.all i am requesting from bryan is that if he finds willhill guilty then they need to be rogued and must be labelled thieves.

 

[mitch]

Are they saying you deposited, they wont give you the bonus and they wont give you your deposit back because in the past over all you are ahead of them??? Is that what they are saying??

Paul

Will Hill are a top notch outfit with the backing of a major PLC and you can be 100% certain that the denial of winnings is not due to the fact someone is ahead overall.

They have obviously detected what they think is a 'fraudulent attack' on the casino and as the alleged perpetrator has already withdrawn more than his original deposit are refusing to pay him any more funds. If this 'fraudulent attack' is no more than using the bonuses to their maximum advantage within their T&Cs then it would be a serious blot on this casinos reputation.

Mitch

 

[nikest]

Paul

Will Hill are a top notch outfit with the backing of a major PLC and you can be 100% certain that the denial of winnings is not due to the fact someone is ahead overall.

They have obviously detected what they think is a 'fraudulent attack' on the casino and as the alleged perpetrator has already withdrawn more than his original deposit are refusing to pay him any more funds. If this 'fraudulent attack' is no more than using the bonuses to their maximum advantage within their T&Cs then it would be a serious blot on this casinos reputation.

Mitch

ok now so there is 1 more clause of fraudlent attack on casinos..well.. wat i did was just played casino and a bonus was automatically added to my account and manage to win 2-3 months and made a withdrawl. i didnt know that i have to loose as well to be a legimate customer.

 

[Dio]

Heh, I wonder when they will classify me as a "fraudulent attacker" then? I've played the monthly bonus in Will Hill every month for a year now, and I'm at least $1,000 up in total

 

[paul02085]

Paul

Will Hill are a top notch outfit with the backing of a major PLC and you can be 100% certain that the denial of winnings is not due to the fact someone is ahead overall.

They have obviously detected what they think is a 'fraudulent attack' on the casino and as the alleged perpetrator has already withdrawn more than his original deposit are refusing to pay him any more funds. If this 'fraudulent attack' is no more than using the bonuses to their maximum advantage within their T&Cs then it would be a serious blot on this casinos reputation.

Mitch

Mitch, I am certainly aware that WH is a quality casino (excluding customer service ). That is why i seemed amazed they would do what poster is accusing them of with no explanation other than what they gave.
If they think he is staging a "fradulent attack" they should explain exactly what that is.

PS- if OP is lying he is a scum but my first instinct is always to believe the player.

 

[nikest]

thats really frustrating.i pab with bryan, but no response from him.
emailed so many times wh , but they are just pasting there set mails and refusing to pay my winnings and even refusing to pay back my deposit.thats a robbery.is there any way to get my money from wh?

 

[The Dude]

thats really frustrating.i pab with bryan, but no response from him.
emailed so many times wh , but they are just pasting there set mails and refusing to pay my winnings and even refusing to pay back my deposit.thats a robbery.is there any way to get my money from wh?

I don't have any PABs from you except from 2005 concerning Crystal Palace.

 

[vinylweatherman]

WillHill

Looks like they are in the dock already. The E-mail to the player is not an accusation of fraud. If it were fraud, it would surely have been picked up with previous withdrawals.
It looks like a case of being a good advantage player, coupled with making withdrawals when ahead.
This is beside the point, as the WillHill bonus scheme does not rely on the player redepositing for the bonus. Every time the casino is closed funds go back to the sportsbook account. Every time the casino is launched, the funds go to the casino, and if a monthly bonus is available it is awarded automatically.
Withdrawals are from the sportbook, but unearned bonus is not available.

As well as advantage play, it is possible to deposit, claim the bonus, close the casino and use the deposit in the sportsbook. The bonus alone can be used to play, and has a +EV long term for the patient BJ player. It's not fraud, it's advantage play, and all that should be done is disable the player from receiving any future monthly matches. Retrospective confiscation is bad, but this case is worse, as it seems the current deposit has been confiscated in order to retrospectively confiscate winnings the player has already previously withdrawn along with current winnings!!!

If the player has too many accounts with bonuses (fraud), WillHill should at least respond with the correct accusation when denying winnings. If they are going down the road of shafting players simply for winning too often, they belong in the back streets with the dodgy fruit machine arcades run by former fairground owners (I have had this from this type of establishment, but it was harder to confiscate my deposit & winnings as these at least were already in my pocket).

 

[sumerafa]

I don't have any PABs from you except from 2005 concerning Crystal Palace.

sorry for the confusion. i have sent a private message. hopefully it will clear the confusion.

 

[chuchu59]

sorry for the confusion. i have sent a private message. hopefully it will clear the confusion.

Are you using 2 different handles to denounce the same casino? This wont help things and would only weaken your case.

 

[sumerafa]

Are you using 2 different handles to denounce the same casino? This wont help things and would only weaken your case.

it was just an honest mistake.at that time i were not member of casinomeister site. but then i registerd an account through my friends help at casinomeister. and i sterted a thread but later i realized that the thread was posted under my friends login. that was purely an honest mistake. but then i PAB THROUGH my account and email address. nikest is just my friend. and i have PAB through my casinomeister login and my email address. thanx

 

[tennis_balls]

nikest is just my friend. and i have PAB through my casinomeister login and my email address. thanx

perhaps you need to PAB to your friend nikest as he continues to promote William Hill on his site?

 

[sumerafa]

neteller refused to help me

i contacted neteller to report about the fraud of willhill. explained them that i made a deposit there, won there. will closed my account and refused to pay my winnings and even deposit, and i got this reply from them

Dear Mrs. Faheem,

We have received a response from the merchant concerning the inquiry we had sent to their site on your behalf. The merchant has informed NETELLER that your withdrawal was not processed because your account there has been closed.

Any such action taken in relation to an account held at their site would be the merchant's decision, made at their discretion. NETELLER does not own or operate merchant sites, and does not hold authority or jurisdiction over their policies or procedures. We apologize for any inconvenience, however it will be necessary for you to contact the merchant directly with any questions or concerns you may have concerning your account with their site.

Regards,

Tyler
Public Relations
[email protected]
Toll Free: 888.258.5859
Local: 403.233.9466
Fax: 888.678.2128
Local Fax: 403.277.7996

You do not have permission to view link Log in or register now.

welll, i guess then its very easy to commit a fraud with the support of opening an account with neteller.i really dont believe that a casino can rippff me this way and even refused to pay my deposit back, without any grounds.

 

[dd99]

Wondering about the problem accounts..

Is it possible that you guys were obviously in there for the bonus ?

ie either now or in the past did you deposit, withdraw the deposit and play only the bonus ? Did you play BJ only ? Did you fulfill the WR and not play beyond it at all ?

Just wondering...

D.

 

[winbig]

Is it possible that you guys were obviously in there for the bonus ?

ie either now or in the past did you deposit, withdraw the deposit and play only the bonus ? Did you play BJ only ? Did you fulfill the WR and not play beyond it at all ?

Just wondering...

D.

That's totally irrelevant in the case of them not refunding the player's deposit.

 

[dd99]

That's totally irrelevant in the case of them not refunding the player's deposit.

Actually, it's very relevant.

William Hill (same as all the others) is not in this business to lose money. The bonuses are intended to draw us in and lose our money - that's why they have all those vaguely worded phrases in their T&Cs.

If you blatantly use the bonus (ie bonuswhore) I think you should expect to get shafted. Not refunding the deposit ? This isn't a bank, and neither is it a B&M casino or betting shop. WH want to stain their reputation ? May be bad business at the end of day (depending on who reads these posts), but that's up to them. Caveat Emptor.

 

[henryVIII]

Actually, it's very relevant.

William Hill (same as all the others) is not in this business to lose money. The bonuses are intended to draw us in and lose our money - that's why they have all those vaguely worded phrases in their T&Cs.

If you blatantly use the bonus (ie bonuswhore) I think you should expect to get shafted. Not refunding the deposit ? This isn't a bank, and neither is it a B&M casino or betting shop. WH want to stain their reputation ? May be bad business at the end of day (depending on who reads these posts), but that's up to them. Caveat Emptor.

No, its not relevant.

 

[dd99]

No, its not relevant.

So, whoever repeats his point of view most times wins ?

The guy should try and get his money back any way possible, and via the forum/PAB is great (I know I would if it ever happened to me). BUT it is naive at best to keep saying "that's not fair", "they can't do that", and so on.

Do you really think the casinos give a sod what's fair or not ? The casino will do what they consider to be in their best interest. If the guy was blatantly in-your-face playing minimum WR and squeezing the max out of the bonus, I would expect them to react "unfriendly" - if I were giving away "free money" I would be touchy as well....

However, if this thread creates enough momentum (which I suppose I am contributing to..) they may decide they acted stupidly - i.e. this decision cost them more money in terms of lost business than it saved in terms of keeping away bonus whores. I assume at least some readers at have already decided not play at WH any more.

If you want "fair", go to a big B&M casino. I have never yet had my chips confiscated. Even when I won....

 

[chuchu59]

Unless there is fraud on the player's part, the deposit should be returned. Similar to a chargeback by a player, casinos' confiscating deposits is an absolute no-no in the online gambling world.

 

[tennis_balls]

Unless there is fraud on the player's part, the deposit should be returned. Similar to a chargeback by a player, casinos' confiscating deposits is an absolute no-no in the online gambling world.

the only "player" i've seen on this thread making a claim that his deposit wasn't returned is "nikest". Meanwhile, nikest continues to send new players to WillHill via his website so how can you take this guy seriously?

i searched nikest here and it brought up another former poster "nikest27" who was banned. could just be a coincidence...

 

[Leon_Lilhauge]

If the guy was blatantly in-your-face playing minimum WR and squeezing the max out of the bonus, I would expect them to react "unfriendly" - if I were giving away "free money" I would be touchy as well....

If you blatantly use the bonus (ie bonuswhore) I think you should expect to get shafted. Not refunding the deposit ? This isn't a bank, and neither is it a B&M casino or betting shop.

@dd99: Man this is so ridiculous! If a player signs up at the casino, gets the new player bonus, fulfills the wager requirement playing only allowed games, what has he done wrong?? In my opinion, it is up to the casino to adjust their wager requrements so that it is fair for them and for the player. With a wager of 1600 for a 80$ you might as well loose the bonus and your own money. If a player gets the monthly bonus of 40$ again and again, month after month without ever risiking his own money it would only be fair to exclude the player from getting more bonuses in the future. But talking about being a bonuswhore when you sign up at the casino as a new player is totally nonsense ....

 

[happygobrokey]

if you do the bonuses no-risk time after time, imo you are abusing the privilege. since they know you're going to bail if you bust the bonus funds, they are not really to blame for witholding 1x the bonus amount given each month and barring you.

not meaning anyone in particular, but playing no-risk month after month is not honest play and subject to question. take it like a man and bust your funds. one day you'll hit a 4 digit win from wh and they won't confiscate if you wagered and busted your own money at least once or twice. it's 40 bucks/25 pounds, big effin deal in the grand scheme. =P

 

[sumerafa]

i havent heard anything from wh as they have refused to refund my deposit.thats not rogued activity actually a criminal activity and i havent heard anything from bryan reagarding my PAB. at the end if i dont get my winnings and even my deposit back, but just blacklisting this casino will release my anger a lil bit.

 

[dd99]

[

@dd99: Man this is so ridiculous! If a player signs up at the casino, gets the new player bonus, fulfills the wager requirement playing only allowed games, what has he done wrong?? In my opinion, it is up to the casino to adjust their wager requrements so that it is fair for them and for the player. With a wager of 1600 for a 80$ you might as well loose the bonus and your own money. If a player gets the monthly bonus of 40$ again and again, month after month without ever risiking his own money it would only be fair to exclude the player from getting more bonuses in the future. But talking about being a bonuswhore when you sign up at the casino as a new player is totally nonsense ....

So you claim that a new player at a casino cannot possibly be a bonus whore... Because bonus whores must play a minimum of X months to be considered a whore, or what ??

 

[sumerafa]

So you claim that a new player at a casino cannot possibly be a bonus whore... Because bonus whores must play a minimum of X months to be considered a whore, or what ??

I dont understand when casino clearly states that IN THE INTEREST OF FAIR GAMING..you need to wager x amount before making any withdrawl. so whenever a player fullfills wr , he has followed the term and conditions. personally myself, after fullfilling wr , if i am having a good experience, then i would continue playing, otherwise i will just cashout.and thats should not be a prb. or else the casino should add 1 more term stating that
though you need to wager x amount before making any withdrawl, but if you dont want to risk your winnings , make sure that you wager 3x amount.

 

[Leon_Lilhauge]

I agree totally with sumerafa. A player necessarily will have to abuse "the casinos "good will" (as they like to call it) more once to be called a bonus whore.

 

[happygobrokey]

ok but what if it is the 2nd,3rd,4th time someone has accepted the casino's good will from the same ip? or if someone accepts the good will gesture from all the sister casinos in a short span of time? clearly patterns of abuse, no?

 

[soflat]

ok but what if it is the 2nd,3rd,4th time someone has accepted the casino's good will from the same ip? or if someone accepts the good will gesture from all the sister casinos in a short span of time? clearly patterns of abuse, no?

Signing up for multiple accounts at a casino is abuse.

Signing up for multiple casinos within a group is not, regardless of timespan.

 

[dd99]

Signing up for multiple accounts at a casino is abuse.

Signing up for multiple casinos within a group is not, regardless of timespan.

Excellent. So in the online casino group you open up (unless you already own one it won't be abuse.

Now go to CR group and convince them.