1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

willlhill closed my acc

Discussion in 'Casino Complaints - Bonus Issues' started by nikest, Aug 11, 2006.

    Aug 11, 2006
  1. nikest

    nikest Banned User - violation of <a href="http://www.cas

    Occupation:
    businessman
    Location:
    canada
    though most of the people admire about william hill casino, but i have a bad experience with them. i were getting monthly bonus from last 3 months and have a good run and winning there. the first 2 months they paid me but when i won this month as well from there monthly, they locked my account , and remove the bonus amount and currently i am struggling to atleast get my deposit and winnings back.below is there reply

    Thank you for your e-mail.

    We have checked your account details as requested and note that the bonus has been removed from this account in accordance with our Terms and Conditions, whereby we reserve the right to withhold any bonus. The complete ruling states

    "The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

    For further information regarding the Bonus Scheme please see the following link You must register/login in order to see the link.

    With regards,

    Dimitrios P

    Olympian Team
    William Hill- Telebetting

    i will update if i get my deposit and winnings back.
     
    1 person likes this.
  2. Aug 11, 2006
  3. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    That was very unexpected.

    Did you finish the WR for this particular bonus? If you did, the bonus money are yours and should not be removed. However, if you did not finish the WR for the bonus and had non-withdrawable cash in your account its not much to do about it. I really don't think they will take your deposit and earlier winnings though. Sucks to first get a bonus and then have it taken away anyways :(
     
  4. Aug 11, 2006
  5. nikest

    nikest Banned User - violation of <a href="http://www.cas

    Occupation:
    businessman
    Location:
    canada
    yes i did fullfill wagering requirement for the bonus, its just that i were having a good run from last 3 months on there monthly. so looks like winnings straight in 3 months makes you involve in activity that you are not a profitable customer for that casino.
     
  6. Aug 11, 2006
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This is nonsense. Even if the casino were to curtail your entitlement to promotions, this should only apply to future bonuses. If they dont like your playing strategy, fine but all deposits,winnings and the bonus must remain intact and be withdrawable. From their e-mail it seems that your deposit will definitely be returned but for the bonus and winnings, this seems less likely but unless they give a valid reason for this, I think theses cannot be confiscated.
     
    1 person likes this.
  8. Aug 12, 2006
  9. rreevy

    rreevy Dormant account

    Occupation:
    Student
    Location:
    UK
    This does seem odd. I don't think any reputable casino would attempt to deny a bonus already issued, although they might bar you from future bonuses. Let us know how this one turns out. Judging by some other people's comments on these forums in recent months, their customer service leaves a little to be desired, so it might be necessary to be patient.
     
  10. Aug 12, 2006
  11. djhearts

    djhearts Dormant account

    Occupation:
    restaurant
    Location:
    Jersey
    Hi, had to set up an account here for my William Hill problem. I have a rather large cashout here and they are screwing me as well. They only want to return the $40 back and not the winnings. I even sent in all documents requested. I have played here for a couple years and no problems on cashouts but now all of a sudden especially when its a good sized cashout? This is unacceptable!

    They don't have a casino rep at CM? Do I PAB with Bryan?

    I'll wait like another 4 days before I get their next email response from the finance dept. I can't believe a crypto is giving me this nonsense. Hopefully this can be settled soon.
     
  12. Aug 12, 2006
  13. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    That is ridicoulus(sp?)

    If you have finished the WR the money is no longer a bonus. It's cold hard cash. A term where they reserve the right to "revoke entitlement" to the bonus doesn't give them any right at all to remove the money that is no longer theirs.

    And even if they have this right, how stupid is it not to apply it? "Here - have a bonus, it's on the house... no wait I want it back.. WAAAAH"

    As a customer there, I don't feel comfortable at all. What if they suddenly "in their sole discretion" want to take a year worth of bonuses from me. :mad:
     
    1 person likes this.
  14. Aug 13, 2006
  15. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    If Hills are really wriggling out of legitable winnings of a few s then online gaming is finished im telling you!!
     
  16. Aug 13, 2006
  17. nikest

    nikest Banned User - violation of <a href="http://www.cas

    Occupation:
    businessman
    Location:
    canada
    i am going to wait till monday for a response from willhill but they are really unresponsive and phone # stated on there website doesnt works, then i might have to pab with bryan.but this really sucks that a player risks his money and if he wins then casino starts stunts.
     
  18. Aug 13, 2006
  19. djhearts

    djhearts Dormant account

    Occupation:
    restaurant
    Location:
    Jersey
    Average email response for me has been 4 days and yes, their phone # doesn't work and no live chat anymore. So they sent my deposit back and of course not the thousands in winnings. Every other cashout I've had has been smooth in the past but a bigger win, not so easy.

    I don't expect WH to budge so I already wrote a detailed PAB to Bryan just to get it in and get the ball rolling. Sinse WH doesn't have a casino rep. here and no other mediator service for cryptos, I will have to rely on the magic of Bryan. I will keep this thread updated hopefully with a positive outcome in the near future.
     
  20. Aug 13, 2006
  21. big_mac

    big_mac Experienced Member

    Occupation:
    student
    Location:
    uk
    I have never had any problem calling the freephone number on their website, I think that it must be something to do with location. Although their email support has always been dreadful!

    Their website does say 'please call +44 (0)870 600 0479 and leave your number - we will be happy to call you back.'
    Did you try that?
     
  22. Aug 17, 2006
  23. djhearts

    djhearts Dormant account

    Occupation:
    restaurant
    Location:
    Jersey
    Update: The good Mr. Bryan Bailey is looking into this as I look into his wish list:thumbsup:
     
  24. Aug 21, 2006
  25. nikest

    nikest Banned User - violation of <a href="http://www.cas

    Occupation:
    businessman
    Location:
    canada
    willhill not responding to my emails

    hi
    its over 3 weeks. all my emails are ignored. phone support not active.they told me 2 weeks before that bonus money is removed from my balance and my account was locked.but they are forgetting that they need to refund my deposit and ofcouurse my winnings as well.but its around over 2weeks and looks like they just want to steal my deposit as well.thats fraud. wat should i do now to fix these thieves.
     
  26. Aug 21, 2006
  27. djhearts

    djhearts Dormant account

    Occupation:
    restaurant
    Location:
    Jersey
    Did you put in a PAB with Bryan?
     
  28. Aug 24, 2006
  29. nikest

    nikest Banned User - violation of <a href="http://www.cas

    Occupation:
    businessman
    Location:
    canada
    fed up with willhill idiotic support

    i have pab with bryan.but i am really pissed off with willhill.like they dont even bother to reply to ur emails.no online support. all phone #s on there website are non operative. and are not refunding even my deposit. its just $40, but how can be a casino so stupid that they do such kind of fraud. thats pathetic. willhill shame on you and get a life.and i am not letting any scame casino to steal money from me.
     
  30. Aug 24, 2006
  31. nikest

    nikest Banned User - violation of <a href="http://www.cas

    Occupation:
    businessman
    Location:
    canada
    willhill are thieves

    finally they responded me after 2 weeks and now they are fefusing to refund my deposit as well. below is there email


    Thank you for your e-mail.

    As explained in our previous e-mail, you have been found to have been abusing our bonus scheme in the casino. As you have in fact withdrawn more that you have deposited to your account, you will not receive any further funds from William Hill.

    As per our Terms and Conditions, we reserve the right to withhold any bonus and winnings from it: The complete ruling states

    "The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

    With regards,

    Emma

    Internet Customer Services
    William Hill plc


    how come they can refuse to refund my deposit on no solid grounds. just a question from bryan, if casino can say without any hesitation, that we are not going to pay your winnings, and we are not going to refund your deposit, then should we players bother to risk our money, hand our money to dishonest and thief casinos? just wondering is it safer anymore. i have seen so many dishonest casinos, not paying winnings like oliver curran, but atleast he refunds deposit. but willhill is openly doing fraud and confisicating my deposit as well. and forsure they dont have right to do this...
     
  32. Aug 25, 2006
  33. djhearts

    djhearts Dormant account

    Occupation:
    restaurant
    Location:
    Jersey
    Nikest,

    Well I got my measley $40 back but not thousands in winnings. I'm sure Bryan will get back to you are your PAB and give you a better contact email and #. Well at least your not getting screwed out of thousands in winnings like me. William Hillis sticking to their judgement and not budging. Before I post details on a public forum, I will go over this with Bryan.
     
  34. Aug 25, 2006
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Did they give you any reason for confiscating your winnings?
     
  36. Aug 25, 2006
  37. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    If indeed Hills are in the wrong here it is very worrying. They are one of THE biggest UK bookies and are on almost every highstreet. There are 3 branches here in Kilburn NW London within a half a mile of each other.
     
  38. Aug 25, 2006
  39. djhearts

    djhearts Dormant account

    Occupation:
    restaurant
    Location:
    Jersey
    Yes, their 2 points are valid and make sense but they created a win-win situation for themselves. In my case, the bonus should not have been awarded before I started playing probably to avoid any problems on a big win. After I deal with this privately with Bryan, maybe I will cut and paste emails so you can understand fully both sides of the story.
     

Share This Page