Well no idea why they have locked the account.
As there are no real details from the OP
I can't say a lot here, bc I don't know what's happened.
I got the following email before they locked my account:
''Following a review of your account, we regret to inform you that we have removed your eligibility for any William Hill Online gaming offers and promotions for our Vegas, Macau, Games, Scratchcards, Bingo, Casino and Live Casino products.
This decision was based on the type of activity identified on the account and / or that your activity was deemed to target our promotions or bonuses in a way other than their intended purpose.
We are pleased to confirm that we will continue to offer you an exciting betting and gaming experience through our wide range of products and services. You are still eligible for all other William Hill promotional offers, unless you have been previously notified otherwise."
I didn't accept any bonuses here. So, I don't care about this email. Is it mean something for anyone? Do I need stop playing on willaimhill after that?
All their email after freeze my account looks like "I totally understand how it is far from convenient to wait. As much as I would love to provide you with a resolution on the spot, my hands are tied. I can confirm that the relevant team is still reviewing your account. As promised, once we have an answer, you will be contacted."
Their the last email (14 hours ago):
"I am truly sorry as to read of the inconvenience caused due to the time it takes us to resolve the case.
As much as I do wish to speed up the completion of the procedure and resolve it on the spot for you, I am afraid I am unable to as it is the management team that has to do so.
I am afraid it is indeed the case that such procedures are time consuming.
We are making all possible on our end as to force the completion and I can assure you that as soon as we have updates, we will contact you proactively as to advise on their resolution."
Also, they never asked about proof of source or any other document. Just "wait", "as soon as possible"