William Hill has confiscated my 289$ winnings for no reason!

[frufrugirl]

Thanks TB but that is the same t&c's I listed earlier..
I mean like Inetbets t&c, its pretty clear you can only use one bonus per computer********************************************
One Bonus amount/account per family/household/computer.
****************************************************
and Intercasino
Controlled access
InterCasino accounts may only be accessed with a unique username (alias) and password from the original computer where the account was opened. ********************************************************

thats pretty clear...but I cant find anything in Willhill thats specific....

 

[vinylweatherman]

WillHill BS

Looks like BS to me.

The "easy guide" to installation makes no mention of the fact that the MAC does not support the download casino, BUT it does state that the bonus is only allowed in the download casino. The CD is marked as "currently unavailable", and our Danish friend mentions being unable to make contact by phone or get proper answers to e-mails.
There is actually NO ban on multiple accounts, they are catered for in a term that states "one bonus.... regardless of the number of accounts".
If the software automatically gave the bonus when a friends computer was used to play the account registered elsewhere, it is not up to the player to have the relevant knowledge of computers and software to immediately think something has gone wrong and seek clarification from CS.
The fact that play was on a friends PC is irrelevant, the account was registered on the player's own PC, and this should define the identity.

I can only think that errors in the software made it look like registration took place on the friends computer, however, the software should not have automatically allocated the bonus, and a manual request should have been necessary, which would then have been refused at the outset.

Quite probably being Danish is enough to get banned at the slightest hint of irregularity. It seems that casinos have certain countries blacklisted, even though not explicit in terms and conditions. Denmark is one such blackened nation, and one story is that it dates back a few years when a TV programme gave a blow by blow guide to ripping off casino bonuses. Most bonus "abusers" are fortunate not to have idiots for TV executives and the "secrets" are well kept. Our own Channel 4 was rumoured to be trying to make a documentary on players who make a living playing on fruit machines, but they could not get anyone to agree to show the methods on TV!

 

[Leon_Lilhauge]

Very good points Vinylweatherman! I hope that The Casinomeister will read this thread as well as my PAB since it has much more information than the PAB itself..

 

[Casinomeister]

The PAB has been forwarded to WH; they are aware of the problem and I hope to have an answer soon.

 

[Casinomeister]

And just to show that they are on top of things, it was WH that directed me to this thread. They wanted to resolve this problem and asked for further information, I checked my PABs and there it was. PAB sent.

This is why it is important to follow up on your complaints. I do not read every thread in the forum - and with the relaunch, I was preoccupied with webmaster stuff.

We should hear of something shortly.

 

[sumerafa]

The PAB has been forwarded to WH; they are aware of the problem and I hope to have an answer soon.

dear bryan, could you please forward my PAB to eh as well.
my login at casino meister= sumerafa
email = sumerafa@yahoo.com
and i have already sent you all details in PAB.
thanx

 

[happygobrokey]

my 2c,

how many gnomers would also be registering from a different ip and then playing via their home computer.

they both played progressive bets, classic danish whore manoeuvre.

of course they suspect something.

one question i have, do not cryptos like wh have a special guest # for when one is playing on a different comp than the one they used to register? this still leaves open the gnoming factor, but wouldn't it at least show for certain the origin of the registration?

if they let you play on another computer that has the software, they shouldn't turn around and void your play. the guest # feature implicitly allows players to use two or more accounts from one computer.

i'm really waffling on this one. i think it hinges on the player's legitimacy. i hate gnomers! they abuse the bonuses and ruin it for everyone else. when people say "i'm down 5 times on the mansion freebet" they are taking real people's spots and giving players a bad name. denmark is notorious for gnomers and hit-run whores. but not every player is like that.

wow my head is done in. is this guy for real? if he is they should cough up. chalk it up to translation, but some of his phrases make me doubt him. if i understood correctly, he couldn't get the bonus to activate on his computer, so they did in fact credit 2 bonuses to the same ip (if the friend did actually claim the signup prior) and allow play without any inkling of foul play cried. so if he's for real, he's in the right. i hope to buddha he isn't a danish gnomer crying to cm to help him recoup his dirty winnings...

 

[henryVIII]

happygobrokey is correct here I think.

Earlier I wrote that it is wrong for a casino to let people gamble their money and only afterwards find a problem.

However, I have to say, if I was the casino I would be suspicious.

But, just being Judge Judy for a moment ... my feeling is :

To register at one computer but play at another sounds almost like a gnoming tactic. You can even imagine the conversation ... "no, you dont have to download stuff, just register at the site and Ill play the rest out on my pc and give you half the EV".

The idea of someone going round to a friends house to play online casinos while he 'watches a movie' is just bizarre.

That in itself suggests someone who is very keen to play at this particular casino for just one session.

Again, just gut feel ... but when someone complains here and it takes until their forth post before the real issue is mentioned suggests the player is all to aware of what he has been doing.

The mock suprise that this could be an issue (I mean, it never crossed my mind to mention it in telling whats happened) jars with the reality of someone who is so sussed about bonuses that he, apprently, will even go around to a friends house to compklete a WR while "he watches a movie".

Thats a big effort to make for a one off/infrequent player as he was presenting himself.

If I was the casino I would probably do the same.

 

[Leon_Lilhauge]

What is this:
they both played progressive bets, classic danish whore manoeuvre
@happygobrokey: I have heard about the harrassment against danish players for some false chargeback accusations, but this is ridiculous: You think I am part of a conspiracy just because I am danish?

The idea of someone going round to a friends house to play online casinos while he 'watches a movie' is just bizarre.
What is bizarre about this??? I have already explained that I went there cuz I could not play from my own mac computer. William Hill can feel welcome to check from where my account was created and they will see that it is a differentIP adress.... I cant believe that some people suspect this so much. Why would I want to be excluded from there as a new player?

To register at one computer but play at another sounds almost like a gnoming tactic. You can even imagine the conversation ... "no, you dont have to download stuff, just register at the site and Ill play the rest out on my pc and give you half the EV".
I cant belive it. What if I had lost all the 80$, how would I be able to share the winnings!? I mean 80$ for 80$ with a wager of 1600 could easily end up aloss of the 80$, which I of course was aware of. It wouldnt be fair to the casino otherwise.

wow my head is done in. is this guy for real?
I cannot do more to prove that I am real, but I would love to call William Hill and talk with them. However none of their telephone numbers work unless maybe if you live in Great Brittain. I have written them at least 3 times and asked them to call me back but they just ignore my requests as well as they ignore explaining me what exactly I have done wrong...

henryVIII & happygobrokey: How can you support a casino that obviosuly cares so little about their custumers?? I read that they had earned somthing like 200 million punds in 2005 (may be more or less) They should have money for hiring better supporters and not treat people like I have been treated as well as other players complaining about them here at Casinomeister. For 289$ they jeopardize their reputation and only because of a suspicion, I just dont get it....

 

[happygobrokey]

you had every opportunity to play at a friend's house who had never played at wh before and none of this would ever have happened.

and if you'll notice, i said also that if the casino wants to let you sign in, play, and collect a bonus from another computer they should allow it.

and when i said classic danish whore manoeuvre, i mean that this was a well-published strategy in denmark for taking advantage of bonuses, and as you are well aware they can review your play and deny your bonus even if you had played from home, if you are deemed to be abusing the bonus. being danish is a red flag to casinos, and though you may well be a regular casual player, the fact remains that you could easily be a gnomer/abuser and being from where you are doesn't help your case.

it is only amplified because you signed up from "your" computer and then played strictly and only from a "friend's" in a similar style to that of your "friend" who also played at wh. your "friend" might be you and they are allowed to look into it.

oh, i've got a question. has the friend's account been locked as well? you haven't mentioned how angry he is that now he can't play there because he was dumb enough to let you play.

and fwiw, one alleged danish gnomer could not do anything to harm the reputation of such an operation. i can guarantee that no one here is going to quit playing at wh because they locked you out. maybe danes who gnome will get wise and avoid the place, but they don't want that business anyway. cheers!

 

[chuchu59]

On the subject of 'Danish players' or players from any particular country, I cannot understand why casinos should choose to discriminate against them and label them as bonus abusers. All players should be regarded as individuals and classifying them as bonus 'whores' or 'abusers' just because of their country of abode is disrespectful.

OK, so players from certain countries tend to play the minimum WRs and cash out. So what? The casino designed the sign-up/recurring bonuses to entice players to join and if anyone is clever enough to beat them at their game, tough luck to the casino. Of course the casino can choose whose business it wants but this is blatant discrimination. Can B&M casinos turn you away because of your country of origin. I doubt it unless there are security risks eg terrorism

 

[happygobrokey]

was our buddy leon ever going to play there again? if so, was he going to go over to his friend's house every time because he can't claim the bonuses on his mac? if he wanted to play again after doing the signup, imo he should prefer to do so from his own home at his own convenience and should have found a way to make it work on his own computer.

 

[winbig]

imo he should prefer to do so from his own home at his own convenience and should have found a way to make it work on his own computer.

Short of buying a PC, that's not going to happen.

 

[Leon_Lilhauge]

you had every opportunity to play at a friend's house who had never played at wh before and none of this would ever have happened.
That is very true, but I never imagined, that it would be a problem at all. How could I know, as a new player, with very little casino experience, that it makes you a criminal, in some people´s eyes, logging in from another computer than your own. I would never have imagined this turning out to be such a big problem.....

and if you'll notice, i said also that if the casino wants to let you sign in, play, and collect a bonus from another computer they should allow it.
Why didnt the casino write in their terms and conditions that you can never log in and play from a computer which is not yours? @happygobrokey: Obviously it should be the other way around. How am I supposed to take all these precautions when I have so little experience playing at casinos? The casino should inform me in their terms like Inter does (dont rememeber who metioned it in this thread)

oh, i've got a question. has the friend's account been locked as well? you haven't mentioned how angry he is that now he can't play there because he was dumb enough to let you play
Well, he is as surprised as me. His account has been locked as well, though he has not had any money confiscated from his account. I can ask him to write in the thread as well, I think he has written William Hill to clarify this matter, but they probably have just ignored him as well.

i can guarantee that no one here is going to quit playing at wh because they locked you out. Do you have a personal interest in defending William Hill? You simply ignore all the facts about them treating they players (not only me) very badly..

OK, so players from certain countries tend to play the minimum WRs and cash out. So what? The casino designed the sign-up/recurring bonuses to entice players to join and if anyone is clever enough to beat them at their game, tough luck to the casino.
Yes I just dont get it either. This has been the first, and probably last time, that I have played at the casino. Lets say that I hadnt been excluded month after month only played for bonuses, then casino could feel feel free to exclude me from recieving the monthly bonus, that would only be fair..

Of course the casino can choose whose business it wants but this is blatant discrimination. Can B&M casinos turn you away because of your country of origin. I doubt it unless there are security risks eg terrorism
Maybe this has something to do with the muhammed crisis lol

All players should be regarded as individuals and classifying them as bonus 'whores' or 'abusers' just because of their country of abode is disrespectful. @chuchu59: Thanks, just my words.

 

[happygobrokey]

and if you'll notice, i said also that if the casino wants to let you sign in, play, and collect a bonus from another computer they should allow it.
Why didnt the casino write in their terms and conditions that you can never log in and play from a computer which is not yours? @happygobrokey: Obviously it should be the other way around. How am I supposed to take all these precautions when I have so little experience playing at casinos? The casino should inform me in their terms like Inter does (dont rememeber who metioned it in this thread)

what i am saying is that they should have warned you and not allowed that computer to collect the sign up bonus if they were going to turn around and void your play. the way you went about it raises doubt/suspicion, but the fact that they allow you to collect bonuses and play on that other computer means they are fine with letting you do what you did.

if i were you, i would be equally pissed, but from the outside looking in, you look very questionable. if they believe you and your friend are one and the same person, or that your friend was using your account (possibly without your consent), they reserve the right to do what they've done because they suspect they have given the same person two bonuses.

once again they leave themselves open to this sort of thing by even allowing two different accounts to play on the same computer. not your fault that they've done what they've now done, but they are erring on the side of caution.

it's entirely possible after scrutinous review along with verifying both of your identities that they will unlock and restore your balances. not likely since they sent back your deposit, but they do get raped by gnomes and it's not fair to legitimate players to let one person claim and abuse multiple signups. not saying that's you or your friend, but it could be and they are just covering their own ass.

i really do hope you're legit, because it multiplies the evil of gnoming tenfold if you whine about getting caught to a forum for real players' disputes. downright deplorable. anyway, don't try to convince me; i have no clout or vested interest. keep trying with wh and don't let cynical racists like me keep you down. but damn them danes might just be crafty enough to pull the nationality card all innocent like...

 

[soflat]

Leon, Did your friend have other friends who played from his computer or another nearby computer?

 

[Leon_Lilhauge]

No he didnt. At least that is what he says

 

[Leon_Lilhauge]

what i am saying is that they should have warned you and not allowed that computer to collect the sign up bonus if they were going to turn around and void your play. the way you went about it raises doubt/suspicion, but the fact that they allow you to collect bonuses and play on that other computer means they are fine with letting you do what you did.

I am sorry if I misunderstood you and I think that you are right. They should have warned me or denied me the bonus from the other computer. Anyway, how can they confiscate my winnings? The most logical solution to their suspicion would be confiscating the 80$ bonus and at least give me my 209$ winnings then, right?

 

[henryVIII]

Leon, I'd forget it.

No casino in the world would pay you after doing this type of thing.

If you couldnt play the casino on your own computer ... why didnt you join another one? There are hundreds of them.

You were clearly after their bonus and only that.

If only it was like you want it ... I could sign up all my relatives and friends tonight and get $000s of bonuses' again and again. Except no casino would ever give a bonus to anyone after a while.

It appears a little greedy.

 

[Leon_Lilhauge]

If you couldnt play the casino on your own computer ... why didnt you join another one? There are hundreds of them.
Not at all. The only casinos I can play from my own computer are the casino with Java software such as Cherry casino and Inter casino, where i have already played. Unless you buy a special program for MAC you almost wont be able to install any Windows Xp program.


You were clearly after their bonus and only that.
That is some of a statement. I signed up to the casino and of course I took advantage of the sig up offer, why wouldnt I? Now since my account has been blocked I probably wont play again, but how can you state that I would not come back and play reguarly at the casino after playing the welcome bonus?

 

[soflat]

You were clearly after their bonus and only that.

That is some of a statement. I signed up to the casino and of course I took advantage of the sig up offer, why wouldnt I? Now since my account has been blocked I probably wont play again, but how can you state that I would not come back and play reguarly at the casino after playing the welcome bonus?

Which casinos do you regularly play at?

If everything you said is true, then I think they owe you your winnings.

 

[henryVIII]

You were clearly after their bonus and only that.
That is some of a statement. I signed up to the casino and of course I took advantage of the sig up offer, why wouldnt I? Now since my account has been blocked I probably wont play again, but how can you state that I would not come back and play reguarly at the casino after playing the welcome bonus?

Well, you couldn't play regularly because, as you say, you cant get it on your computer. Unless your friend watches movies every night.

That said, Im not saying you are wrong to chase a bonus (thats why they have them) and hope everything works out OK.

 

[happygobrokey]

is cm working on this one? b was p'ed, no? any word on anything from wh? can we drop the hammer or is it still up in the air?

 

[Leon_Lilhauge]

Which casinos do you regularly play at?
I dont really see what it has to do with William Hill not paying me, but if you really want to know I prefer to play Netentertainment casinos cause I like the fast software. I also like Cryptologic, cuz even though you can be extremely unlucky once in a while I have also had my good moments there. Finally I sometimes play slots at Microgaming casinos, especially I like "HOHOHO" and the new "Loaded" slot which is hilarious

Well, you couldn't play regularly because, as you say, you cant get it on your computer. Unless your friend watches movies every night.
I was actually thinking about getting the program to my Mac that makes it possible to use Windows programmes. I can play Netentertainment and Cryptologic from my own computer because it is Java so it works fine on MAC.

Then I have played the slots from the same friend`s house as well. I Started watching him play to see his way of playing, and then later on I played myself. It has never been a problem playing Slots from his computer even though he also has an account at the same casino. This is also the reason why I never believed that it would be a problem playing William Hill from his computer..

 

[happygobrokey]

hold the phone! so you have "played casinos" at your "friend's house" before? you're done for. from the selectivity of the casinos you play at, it seems you are going to sites that perhaps both allow danes and allow them to collect bonuses?

and both you and your friend have been opening/playing accounts on the same computer to achieve this purpose? even if you are two real players, i think the possibility remains that you might be "sharing losses" like as in if one busts, the other will likely make a win and you two just split the overall profits at the end? and it's only a short flight of fancy to envision this where it is actually only one person hitting the site twice and using a freind's identity though the friend is not involved in the scheme.

that'll teach you to buy a mac.

ha ha anyone here frequent 2+2? did you see the thread from this russian guy "can i hide/block/reroute my ip so the casino thinks i am playing in an approved country?"