Feedback William Hill - casino, that walks by itself

What do you think?

  • verified and take away pennies

    Votes: 2 66.7%
  • not, fuck them

    Votes: 1 33.3%

  • Total voters
    3

Lotar88

Newbie member
PABnononaccred
Joined
Sep 14, 2018
Location
Ukraine
Got a 3 pound bonus for playing roulette. I was verified and made deposits, withdrew money (it is important detail). Successfully wagered bonus, net winning - 18 pounds. It was 14 December, I always withdraw money via skrill, I set for withdrawal. Now I wrote to the support service "why so long?". The answer is that you must be verified.
What? How I must guess that? I was not informed.
The main disappointment is that I am a slave in their eyes, they slapped this stamp on my forehead, without asking anything. Where is freedom and equality to which everyone aspires, except for this garbage. This is how I see it - "if you need to withdraw it - you will do everything we need".
The main reason that spoiled my evening and prompted me to write it - is their attitude to business, I asked them at the end to send me a dialogue by e-mail, I sit and still wait, nothing.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Are they asking for more info as Ukraine has restrictions?

"Ukraine
We are no longer able to allow residents of Ukraine access to our Casino and Poker sites however all our other products (Live Casino, Vegas, Games, Sports) remain open for use."
 

Lotar88

Newbie member
PABnononaccred
Joined
Sep 14, 2018
Location
Ukraine
so why are you a slave ? - your main disappointment I mean
that I didn't get
I have to send documents when they want and I must recognize time and date by the stars. They are "not obliged" to respond to my requests (forwarding dialogue by e-mail).
 

Lotar88

Newbie member
PABnononaccred
Joined
Sep 14, 2018
Location
Ukraine
Are they asking for more info as Ukraine has restrictions?

"Ukraine
We are no longer able to allow residents of Ukraine access to our Casino and Poker sites however all our other products (Live Casino, Vegas, Games, Sports) remain open for use."
passport, address confirmation
I have a very old account. This is like only for new players. I can't play in the casino, where used playtech software (which is surprising because we even have a software development center for the company with a large staff in the country).
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey mate!

U was requested docs by casino team for first time and now ur unhappy? Did you sent docs already( I guess now)? So what is the problem - send docs and that's it.

They gave you freechip, u won something from it, and after you requested WD and was requested docs - you unhappy and writing on forum? Hm, what the trouble to provide docs?

Br,

V.
 

mariafbb

Tickled Pink
Joined
Aug 28, 2018
Location
Helsinki
I have to send documents when they want and I must recognize time and date by the stars.
They are "not obliged" to respond to my requests (forwarding dialogue by e-mail).

wait
what ?
so they need to verify you again, which can be a drag , we've all be there , but that's not exceptional , it happens.
but what have the stars have to do with it ?
 
Top