lord flashheart
Experienced Member
- Joined
- Mar 20, 2015
- Location
- UK
Hi All,
Twitter has been going mad over the last 24 hours with reports of William Hill customers having payouts reversed due to a loophole being discovered with their 50% bonus of up £100 over the bank holiday weekend.
Here’s the story so far:
The previous weekend (Sat 30th, Sun 31st, Mon 1st May), William Hill advertised a “50% deposit match up to £100” offer in the Vegas section of their site. The terms of the offer were such that you had to wager 30x the bonus funds before you could withdraw any winnings.
Some customers discovered a “loophole” whereby playing a certain game on the WH site voided the wagering requirement. Even still, this did NOT make the offer risk free. Some people lost the bonus money and their original deposit, totalling up to £300.
Customers withdrew their winnings from William Hill accounts over the weekend and most reported the money had arrived safely in their bank until….
Yesterday afternoon, reports started coming in of money being debited from their bank accounts to William Hill without permission of the customer.
Some people report the unlawful debited amount was more than their original deposit to the company over the weekend. For example, 1 customer deposited £200 on the weekend but had £1000+ debited from his account on Thursday!
The money is apparently showing up as a “correction” on bank statements via WHO (William Hill)
I'm not actually part of this (luckily), but i know a few people who have had funds taken back because of it.
I would like to know people's opinions on this. If William Hill made a cock up with how their software works with wagering requirements etc.. does this classify as bonus abuse or should this come down as a mistake on their part (i.e poor research / execution of a promo / bad quality control)
Twitter has been going mad over the last 24 hours with reports of William Hill customers having payouts reversed due to a loophole being discovered with their 50% bonus of up £100 over the bank holiday weekend.
Here’s the story so far:
The previous weekend (Sat 30th, Sun 31st, Mon 1st May), William Hill advertised a “50% deposit match up to £100” offer in the Vegas section of their site. The terms of the offer were such that you had to wager 30x the bonus funds before you could withdraw any winnings.
Some customers discovered a “loophole” whereby playing a certain game on the WH site voided the wagering requirement. Even still, this did NOT make the offer risk free. Some people lost the bonus money and their original deposit, totalling up to £300.
Customers withdrew their winnings from William Hill accounts over the weekend and most reported the money had arrived safely in their bank until….
Yesterday afternoon, reports started coming in of money being debited from their bank accounts to William Hill without permission of the customer.
Some people report the unlawful debited amount was more than their original deposit to the company over the weekend. For example, 1 customer deposited £200 on the weekend but had £1000+ debited from his account on Thursday!
The money is apparently showing up as a “correction” on bank statements via WHO (William Hill)
I'm not actually part of this (luckily), but i know a few people who have had funds taken back because of it.
I would like to know people's opinions on this. If William Hill made a cock up with how their software works with wagering requirements etc.. does this classify as bonus abuse or should this come down as a mistake on their part (i.e poor research / execution of a promo / bad quality control)