bridgehajen
Dormant account
- Joined
- Apr 28, 2005
- Location
- DK
Hi,
I had a thought a few days back. It immediately struck me as obvious and something that greater minds must have thought before me. I'm posting it here for comments, especially from the casino representatives that hang around the forum.
Allow me to explain ...
When a player takes up a bonus, the T&Cs typically disallow a range of games for various reasons. With T&Cs generally being hairy and complicated beasts, some players will overlook the restrictions and play games which are not allowed. Perhaps they hit a jackpot but the casino, citing the T&Cs, refuses to pay. A public dispute results, which benefits none of the involved parties (the player becomes frustrated and the casino gets bad publicity, whether deserved or undeserved).
This is not a hypothetical example. It occurs in this forum from time to time.
So, here is the obvious idea .. why not simply disable the games that are not allowed? Grey out the buttons. You can configure all kinds of stuff, such as table limts and the like, so why not make it possible to configure this? Of course, the software would have to keep track of whether the player has an uncleared bonus and what are its conditions. But you probably already do that somehow. (And don't worry about the actual terms and the T&Cs on the web site getting out of sync, just let your web server generate part of the text based upon the terms in the database or config file.)
That was the idea. Free, unpatented, and up for comments.
And of course you may argue that it is up to the software providers to build this kind of functionality. But don't forget that they are paid to do what you want them to do. If a large number of customers request something they will get the idea.
And finally; I am aware that Microgaming devised an elegant solution to the problem by introducing the EZ Bonus system, which is one of the things that gives your software a good reputation. But what about the other software providers. I don't have any statistics but it appears to me that RTG casinos get into a lot of troubles on this account ....
I had a thought a few days back. It immediately struck me as obvious and something that greater minds must have thought before me. I'm posting it here for comments, especially from the casino representatives that hang around the forum.
Allow me to explain ...
When a player takes up a bonus, the T&Cs typically disallow a range of games for various reasons. With T&Cs generally being hairy and complicated beasts, some players will overlook the restrictions and play games which are not allowed. Perhaps they hit a jackpot but the casino, citing the T&Cs, refuses to pay. A public dispute results, which benefits none of the involved parties (the player becomes frustrated and the casino gets bad publicity, whether deserved or undeserved).
This is not a hypothetical example. It occurs in this forum from time to time.
So, here is the obvious idea .. why not simply disable the games that are not allowed? Grey out the buttons. You can configure all kinds of stuff, such as table limts and the like, so why not make it possible to configure this? Of course, the software would have to keep track of whether the player has an uncleared bonus and what are its conditions. But you probably already do that somehow. (And don't worry about the actual terms and the T&Cs on the web site getting out of sync, just let your web server generate part of the text based upon the terms in the database or config file.)
That was the idea. Free, unpatented, and up for comments.
And of course you may argue that it is up to the software providers to build this kind of functionality. But don't forget that they are paid to do what you want them to do. If a large number of customers request something they will get the idea.
And finally; I am aware that Microgaming devised an elegant solution to the problem by introducing the EZ Bonus system, which is one of the things that gives your software a good reputation. But what about the other software providers. I don't have any statistics but it appears to me that RTG casinos get into a lot of troubles on this account ....