Why Casinos Lose Players

[Mavin1]

I thought it would be interesting to have an accumulation in one thread as to why players quit casinos. Here are a few examples of why I have quit most casinos.

Top Game- Shady shakey past, leaves uncertain feelings about fairness. Then they have changed the minimum deposit to $49.95. You cannot put in the amount you want to play, have to choose from the drop down amounts. The lowest deposit amount used to be $25.
Plus, their withdrawal process takes way to long.

RTG- Don't even know what to say other than always having the feeling that the majority of players will never get a fair game or win from this group.
All their games also feel like the same game with a different face, no real variety.
It has felt like the only chance a player will have in getting anywhere on these games is through the bonus/freespin rounds, but you could die of old age before you get them, or if you do get them, they rarely pay off anymore.

English Harbor Groups Millionaire Casino-I do like this group, but don't care for the set up with Millionaire casino. The classic single line slots lowest wager is $2, WTH is up with that?

3-DICE- I'm sure this is a fine group, but their software just won't function on my computer, have no problems with other casinos software, so what is the glich here? No fun playing where you have to close the casino after ever game, relog back in to go to another game. Maybe the game will open, maybe not.

 

[Rusty]

You forgot,
Rival - criminal enterprise.

 

[just play]

And MG...sucks since USA gets a sperm sample.

 

[cpdnd31]

I only play at casinos where the cashout times are quick for the life of me I dont understand if you deposit using ewallet and it is instant deposit in the casino then why do you have to wait 2 days one week to get it back the same way? Just hate the fact us usa players have to wait to get paid.

 

[Mavin1]

You forgot,
Rival - criminal enterprise.

Rival- Can't even trust them anymore! To many have tarnished this software very badly.

 

[Mavin1]

And MG...sucks since USA gets a sperm sample.

Could you be more specific????

 

[1366613]

I only play at casinos where the cashout times are quick for the life of me I dont understand if you deposit using ewallet and it is instant deposit in the casino then why do you have to wait 2 days one week to get it back the same way? Just hate the fact us usa players have to wait to get paid.

IM WITH YOU WHY WE MUST WAI

 

[nisosbar]

Top Game- Shady shakey past, leaves uncertain feelings about fairness.

Ditto. And excessive cash out times - two weeks or more are standard.

Then they have changed the minimum deposit to $49.95. You cannot put in the amount you want to play, have to choose from the drop down amounts. The lowest deposit amount used to be $25.

Didn't know that. I guess you have to be a glutton for punishment. I'm not.

3-DICE- I'm sure this is a fine group, but their software just won't function on my computer, have no problems with other casinos software, so what is the glich here? No fun playing where you have to close the casino after ever game, relog back in to go to another game. Maybe the game will open, maybe not.

I don't have this problem, but they don't have enough deposit options, and also, the games have always been too tight, IMO. I continue playing there because their cashouts are fastest, and I don't think the games are tight only for ME, so it's not that the games are unfair - they're just fairly tight.

Rival - I really like some of their games, and I would play more at Rival if I had confidence that the software was impenetrable and not subject to manipulation, but I do NOT have that confidence; we see with the Tradition thread that the software can evidently be manipulated. Further, there are ongoing issues with seemingly a majority of their casinos in terms of slow payouts or even no pays.

If I had to state one thing that I find turns me off most, it's slow pays. I want to get paid fast, each and every time. I don't think that's unreasonable, considering that - as others point out - depositing is also a fast process.

 

[just play]

Could you be more specific????

Yes...I used to play thunderstruck and all its clones (spring break, tally ho, ladies night, summertime) now for USA we only have the last 2 games.

I'd normally bounce between them, with not much play on other slots. The payout also hasn't been the same since the change.

 

[voltage1]

And MG...sucks since USA gets a sperm sample.

yeah WTF is up with that ???

I have had an Allslots/Jackpot Factory acct for years so I was able to continue playing there all of this time....
It had been a while since I last played there til last week and NOW I notice ALL of the cool games are gone AND No more tourneys
"sperm "sample indeed!!!!!!!

as to the original Question...
GOLDVipLounge: Rouge.... they did pay me Finally after 3 months but I didnt think I would get a dime.

Only other one I have "closed" my acct at is ....

3Dice....just too damn tight anymore...I do miss my friends in chat ... and I WAS able to "Sneak" into Chat the other night and just Chat with them ...which was nice

The Rest (and they are numerous) I have just deleted the software
they include RTG,English Harbor Group ...as well as others
most for being too tight or I didn't feel comfortable with the "way " they played ....just a sneaky feeling I wasn't getting a Fair game


Volt

 

[De Beuker]

For me, the bonusban is the main reason for uninstalling a casino.
Before the payoutproblems started, most of the Rivals were already removed from my PC.
I like playing with a bonus, and I always feel insulted when they ban me, even after losing.
Almost every bonus is EV- nowadays, so I still fail to see the reason for a ban.

Ofcourse if a casino turns rogue, like SlotMadness (now part of Virtual), they get uninstalled too, but fortunately, that does not happen alot.

Increased payouttimes can also be a reason, Lock went into the bin after reading the horrorstories here.
Shame, as they started off so good, and I've had some great runs there.

Now Titan appears to be taken over by Winpalace, so thats another RTG that goes straight into the trashbin.

 

[Mavin1]

Yes...I used to play thunderstruck and all its clones (spring break, tally ho, ladies night, summertime) now for USA we only have the last 2 games.

I'd normally bounce between them, with not much play on other slots. The payout also hasn't been the same since the change.

Okay, I understand that a bit better. However this is one time I would ask for the software names or casinos that have lost you as a customer and the reasons why.

Maybe it won't make a difference to software providers or casinos, but if they read the forum maybe they will at least see why we have quit them.

US MG-Variety for US players have .....................

 

[love2winalot]

Hiya: The question was, 'Why do you LEAVE a casino"? I assume, if you did not like them, you would not have deposited with them in the first place.

So, You down load. You read all the T&C, and all the information on the site, and say, "Yea, this is acceptable". Then you deposit & play. Then you hit the Ctr/Alt/Delete button. What happened?
1. The casino took your deposit faster than a Hoover vacume clearner.
2. You decided you did not like the look/feel of the casino games.
3. You Won money, and the withdraw process did not meet your expectations.
4. During game play, the casino violated it's own T&C, so you left.
5. After depositing, you learned from, "Others" that this casino is not a good place to play at.
6. You do not feel, "Lucky" here, and decide to cut your losses, and leave while ahead, or before you are totally broke.

It seems to me, from the many post here on this forum, that, #1 is far an away the main reason a player will uninstall a casino. I will almost always give them 2 chances before i just give up an leave.

 

[gloria460]

I stopped playing at platinum play bc they no longer flush, will not set a spending limit and my overall payout in a year and a half plus not having the new games is a real bummer.

I tried 3 Dice again but I just don't get that casino. I'm not into chats and the payouts on a winning line is just too low for me so it was uninstalled.

I permanently closed RTG after it was revealed that you can only win so much bc they set the maximum amount that you can win and the payouts even in bonus rounds is too risky for me.

Rival-what else is left to say. In all honesty I have to go to a B&M casino and they don't do anything for me bc they to have gone to those multi-line slots that spin extremely fast and pay nothing sooooooo what to do?

 

[silcnlayc]

The question was, 'Why do you LEAVE a casino"? I assume, if you did not like them, you would not have deposited with them in the first place.

Leaving a casino...closing account...moving on...hmmmm....

1. The aggravation of hitting a very small winning plateau only to lose it all back twice as fast. Knowing this AFTER you lose it all back...

2. Bonus activation takes 2/3rds of your stash only to get back 1/10th when you catch one.

3. Slow pay...slow pay..slow pay...


Interesting question and responses!

.

 

[chayton]

I haven't left many casinos, but the ones I have are either rogued (Grand Prive) too hard to contact (VPL) or I/we had problems cashing out (a bunch of roguish Playtechs.)

 

[takethemoney]

I've posted these in another thread already, but here goes again:

Reasons for leaving a casino:

Rude customer support
Bonus banning, if you fall into some mysterious criteria in casino's matrix
Non response to emails when there are issues
Tighter games
Fewer comps
Arbitrary decision making not to pay wins
Slow or no pays
Increasing number of casinos using "discrepancy" or
"chargebacks at another casino" as an excuse not to pay
"Fraudulent player", even though no proof is offered
Impossible playthroughs on bonuses, given the RTP settings,
which are touted as high, but we all know they are low, but nobody is
telling

Casino Managers had better read and listen to your customers, for I cannot see the businesses thriving when all of the above is going on. Things I read here cause me to not deposit as well.

 

[Mavin1]

Getting some great responses here so I hope members can add to what has been presented.
But I really want the casinos or the software named in this thread, so that if by chance a rep or whomever comes to this thread they can easily pick out the issues players have had with their specific casinos.
If the response are all generals then it's just a rant, which they definately wouldn't pay attention to.

So if you had played at RTG for awhile or many years and now have kicked them to the curb, please say why, with RTG bolded.

That is the reason I titled it Why Casinos Lose Players, to get the Reps attention and whomever else is involved in monitoring the attitude of the players.

So please bold the casinos or software you are speaking of.

 

[nisosbar]

RTG - I have never really gotten the appeal of RTG. As someone else said, their slots are all pretty much alike. Then again, I didn't start playing at online casinos until just either last year or maybe two years ago, so maybe I missed the 'golden years', but I think every single RTG casino has always been tight for me, unlike, for example, MG. Also, there are too many rogue RTG outfits, so that diminishes the appeal of the RTG brand, unless you keep abreast of every new RTG casino; but there are so many, I just sniff at many of these new casinos. I stick with Club World/Aladdin, etc. And I also like the Rushmore group. I will note that another downer is how they cap big wins. That's simply not fair, IMO.

 

[rouletteguy]

I think it just comes down to a total inability to win anything meaningful.
Gambling is only fun when the CHANCE to win seems within our grasp. Nobody likes to lose.

You can say all you want it's entertainment blah blah blah at the end of the day we're all there for one reason only.........to come out ahead.

Seeming as the "HOOVER VACCUUM" has become the standard at online casino's people are getting pissed off. The chance to win is seemingly impossible where as if they simply changed and allowed more 10x bet pay outs to extend play time (more spins equals better chance) the slots players would be happy.

We all hate losing streaks and they are so hard to identify because the next play could be the turning point you just never know. And that is the beauty of gambling you just never know......That's why those who lose deposit again and again........you can't win if you don't play.

Like I have said in numerous posts we'll never fully trust somthing we can't physically touch. At a B/M casino you see others winning and so the chance seems possible with online it's just you. A casino that could alter this perception would make a fortune I'm not talking faking it either but actually simulating the environment where you see real player's win in real time.

I guess it would be like second life that online game. But then we'd have people saying the winners were all fake players created by the casino still it would be really cool.

 

[takethemoney]

I read online casinos these days as a conglomerate of big lies. We are told over and over that we're just having a bad day or it's just a bad streak of luck. Problem is, lately, those become the norm, or the guarantee of play. The operators have done one of two things ; a). they have gotten greedy. b). business has gotten so scarce that they need to absolutely make sure there are next to no winners and go for retention of all the money.

Let's face it folks....there are industry secrets we are never going to know. Can we really believe what we are told? I think not.....at least not anymore. So, we play, assume the worst is gonna happen, and I guess if a win does come, we can be pleasantly surprised. I have no other expectations anymore and that keeps me from depositing much, and more importantly, from disappointment.

By the way, these formulas that the casinos say they use to determine a "negative value" player are bullshit. People who get bonus banned normally have one thing in common - they won. I've seen it happen after the very first deposit and bonus claimed, where the player won and were immediately bonus banned.

 

[KasinoKing]

My personal main reason for leaving a casino is if they only offer totally crap ongoing bonuses.
As someone else said above, virtually ALL casino bonuses are -EV anyway - but loads of casinos make theirs LUDICROUSLY -EV. I wont take a bonus (i.e. I wont deposit) unless I think I have at least a 50/50 chance of making it to WR and have something to cash-out.

Vegas Technology Casinos: I'm playing one at the moment - but I may never play this software again due to the insane bet increments on their slots; Many go from 25c to $1.25 to $2.50 (some even jump from $1.25 to $6.25 ) per spin with NOTHING in between!
That's totally crazy - I can't play like that.

From everything I've read on various forums for many years, the biggest turn-off for most players is slow cash-outs, especially if they make you jump through hoops. A vast number of casinos are really shooting themselves in the foot with their crappy slow pay-out policies.

KK

 

[Mavin1]

Thanks KK for that reminder about Vegas Technology Casinos, the wagering increments are totally restrictive. Most of the games that start at 20 cent wagers, jump to $1 and so on as you said.
This seriously limits the wagering range for many players. I have found that if you can only play at the lowest wager for that day, you might as well not bother to deposit.
To have a really good win a player has to be able to wager in the high range and not many of us are able to play like that.
As for their bonuses, I won't even take one from them. If I deposit $23, take a bonus, my WR will usually be $300 and up, depending on the bonus.
I have found if you are going to win anything here, it will usually be in the $150 to $300 range, for the average player, so a bonus will just hinder your chances of a withdrawal.

 

[blacklabrador]

Yes...I used to play thunderstruck and all its clones (spring break, tally ho, ladies night, summertime) now for USA we only have the last 2 games.

I'd normally bounce between them, with not much play on other slots. The payout also hasn't been the same since the change.

I've gone back to being a video poker player 90% of the time since the switch and I am up quite a good amount since then. The poker hasnt changed in my opinion , in fact i might be better The only slot i really dabble in for a change of pace is Isis and that too has been quite good to me.

 

[reda]

i am playing a rtg casino now and have been playing it for a few months now. i have probably made about 30 dep or so . ( not really counted the exact amount) . I am about ready to uninstall the casino because after all these deposits i have not been able to meet the wagering or been able to cash out. thats gets old really fast. i just cleaned a lot of rtg casinos off my comp. they are indeed dwindling on down. as someone else said in the thread already. if you dont expect to win then the dissapointment is not that bad. so i guess i need to keep my expectations low and deposit less.

 

[takethemoney]

My personal main reason for leaving a casino is if they only offer totally crap ongoing bonuses.
As someone else said above, virtually ALL casino bonuses are -EV anyway - but loads of casinos make theirs LUDICROUSLY -EV. I wont take a bonus (i.e. I wont deposit) unless I think I have at least a 50/50 chance of making it to WR and have something to cash-out.

Vegas Technology Casinos: I'm playing one at the moment - but I may never play this software again due to the insane bet increments on their slots; Many go from 25c to $1.25 to $2.50 (some even jump from $1.25 to $6.25 ) per spin with NOTHING in between!
That's totally crazy - I can't play like that.

From everything I've read on various forums for many years, the biggest turn-off for most players is slow cash-outs, especially if they make you jump through hoops. A vast number of casinos are really shooting themselves in the foot with their crappy slow pay-out policies.

KK

I've been playing for a week on an initial $25, on a VT casino. I have been up as high as $250 and down as low as $6, I've now gotten back up to $170. I find it interesting that some pretty good hits come from time to time on only a 20c bet. I've found the best slot for me is the Cleopatra's Pyramid. I've hit over $30 several times on the Pyramid bonus and hit 5 scarabs twice....once yesterday and once today, for $100 each time. Wild variance though. I feel like I can play way longer than Rival or RTG though.

 

[all4greed]

Aladdin's Gold is really the last one where I had no problem deleting it after the response from customer service.

Basically, I did 7 deposits in their deposit as many times as you like the first week of signup. I lost all 7, no shock, but on a couple of those, I busted out barely wagering 3x. Contacted customer service and asked for the play results which they provided. Emailed back and said I was very disappointed and never had that poor of results at other RTG casinos.

Their response was that other people were winning and I was the one that wasn't. Right...

 

[takethemoney]

Aladdin's Gold is really the last one where I had no problem deleting it after the response from customer service.

Basically, I did 7 deposits in their deposit as many times as you like the first week of signup. I lost all 7, no shock, but on a couple of those, I busted out barely wagering 3x. Contacted customer service and asked for the play results which they provided. Emailed back and said I was very disappointed and never had that poor of results at other RTG casinos.

Their response was that other people were winning and I was the one that wasn't. Right...

Sometimes I think they take us for mushrooms.....keep us in the dark and feed us lots of bullshit.

 

[Mavin1]

Sometimes I think they take us for mushrooms.....keep us in the dark and feed us lots of bullshit.

Now that's a good one!

I agree with the play on the Vegas Tech Casinos, them and MG are the only ones I still have some confidence in. It would just be nice though to be able to play a wider range of small wagers then to have to jump from 20 cents to $1.25, for those of us on small budgets, that can be a big leap.

 

[takethemoney]

Now that's a good one!

I agree with the play on the Vegas Tech Casinos, them and MG are the only ones I still have some confidence in. It would just be nice though to be able to play a wider range of small wagers then to have to jump from 20 cents to $1.25, for those of us on small budgets, that can be a big leap.

I agree. Maybe if enough of us bombard the Vegas Tech casinos with this request, they'll change the betting increments. It would be nice to be able to bet 40 or 60c. Some of us just can't jump from 20c to $1.25....that's just too much. Back when RTG used to pay out something, I used to make some pretty nice hits on 40c bets on the slots.

 

[dominique]

I talked to them about this over a year ago, and they said they were going to add some more increments. But, alas, it hasn't happened yet.

Maybe they need a little push... if enough people ask for it, it sure seemed like they were willing, or at least it wasn't something they were opposed to doing for any reason.

 

[Mavin1]

I talked to them about this over a year ago, and they said they were going to add some more increments. But, alas, it hasn't happened yet.

Maybe they need a little push... if enough people ask for it, it sure seemed like they were willing, or at least it wasn't something they were opposed to doing for any reason.

Wonder if it would be possible to petition them to make this change? If you have contact with them, maybe you could assist in helping get a petition to them, would that be a possibility? We could run it here on the forum and hopefully many members would participate.

As Takethemoney said and I agree, it would be nice to have 40, 60 and 80 cent choices for wagering.

 

[felicie]

Rival - screwed me out of a payout so I put a curse on them which might explain their obvious fall from grace :lolsign:

Micro - haven't left yet still happy.

Rtg - the only way you can win is by being quicker than sht on the stop button imo. I get too tired.

Top - Wow didn't know about up in minimum either. that sucks and makes no sense. (why does that still surprise me?)

VTech - use to play all the tourneys and spend hours at super & eh until I realized I never won and I never saw anyone win in the forums either. something was up with that so I quit going. you still don't hear about people winning do you? not me. today I saw 1 in another forum and I think thats the first time in 5 years? yikes.

And Mavin thats why they call it 'Millionaire' ya think?

Grand eagle et al - they seem fair and take good care of me anyway so we're good.

Good thread Mavin thanks!

 

[Mavin1]

Well now maybe Top Game monitored this thread. I ventured over, re-downloaded, for a little play on Fandango at Rome casino and was surprised to see the $25 deposit option is now back on the drop down.
So instead of starting at the new, now old deposit min of $49.95, you can deposit $25 and then the next is the $49.
Go Figure.............

We squack, maybe some will listen.

 

[Nobunaga]

why people lose at casinos.

People lose at casinos for many reasons.

1) Too much slot play.
2) Don't play table games, don't play them very well.
3) Don't adjust their play if they are getting outplayed.
4) Don't know the alternate plays in blackjack.
5) Don't understand positive and negative progression concepts.
6) Don't have mental discipline to quit.
7) Over bet their bankroll.
8) Lack money management control.
9) Lack complete knowledge of the game the player is playing.
10) Lack logic to look deeper into something.
11) Ignore trends that are negative or positive.
12) Lack gambling theory behind why the games are made that way.
13) Ignore table limit spreads, that will affect a player on table games.
14) Gamble while legally intoxicated.

I've talked to gamblers about this and this is the feedback I'm getting.

Avoid the many pitfalls in online and physical gambling, and you could do it for a living or at least break even.

It takes work and effort.

Remember, the casinos make most of their money off of slots.

 

[dominique]

Wonder if it would be possible to petition them to make this change? If you have contact with them, maybe you could assist in helping get a petition to them, would that be a possibility? We could run it here on the forum and hopefully many members would participate.

As Takethemoney said and I agree, it would be nice to have 40, 60 and 80 cent choices for wagering.

I just mentioned it to them again this morning. The aff manager there totally agrees with me, but it would have a lot more momentum if it came from players and was received by the casinos themselves. He will mention it again tho at the next meeting they have...

I am not going to the next conference in Barcelona this month, but will go to London in January and will make sure to follow up and talk to the correct people.

VTech - use to play all the tourneys and spend hours at super & eh until I realized I never won and I never saw anyone win in the forums either. something was up with that so I quit going. you still don't hear about people winning do you? not me. today I saw 1 in another forum and I think thats the first time in 5 years? yikes.

I play the tournies too, and I do win sometimes. The hurdle is getting over the initial play until you hit the first feature, and most times it can't be done without a couple re-buys. Some of the slots, all you need to get in the top 10 is one feature hit. Once in the top 10, I just sit unless I slip below 10, and then play low bets to try to get back up. Sometimes it works, sometimes it doesn't. Guess it's a gamble

On the other hand, the "free tournie" - I play that with two $25 bets for the 50 they give you. Chances you hit something in the first two spins are slim, but it has happened to me, and I won there too, once. They got one of those a week.

A lot of the slots are pretty high variance, so it's nothing or a lot. But I do find they give decent play time with some scattered smaller wins...

 

[Mavin1]

People lose at casinos for many reasons.

1) Too much slot play.
2) Don't play table games, don't play them very well.
3) Don't adjust their play if they are getting outplayed.
4) Don't know the alternate plays in blackjack.
5) Don't understand positive and negative progression concepts.
6) Don't have mental discipline to quit.
7) Over bet their bankroll.
8) Lack money management control.
9) Lack complete knowledge of the game the player is playing.
10) Lack logic to look deeper into something.
11) Ignore trends that are negative or positive.
12) Lack gambling theory behind why the games are made that way.
13) Ignore table limit spreads, that will affect a player on table games.
14) Gamble while legally intoxicated.

I've talked to gamblers about this and this is the feedback I'm getting.

Avoid the many pitfalls in online and physical gambling, and you could do it for a living or at least break even.

It takes work and effort.

Remember, the casinos make most of their money off of slots.

Sorry, you must have the wrong thread, this one is about why Casinos lose business, not why players lose.

 

[VoltarStevens]

There are already so many competitors competing in the same industry and today the newly operated online casinos offers a much better bonuses, features, games, graphics and huge jackpots. plus an excellent customer service. Not that im saying that the previous online casinos don't offer a nice rewards its just that the technology changes do fast its hard to catch up.

 

[ksech]

In my opinion, it seems like the platforms that are available to US players are making a grab for as much cash as they can get until this legalization issue is resolved. When/if they open up the avenues for US players, who do you think the players will go to? Will players stick with the casinos that have been burning them oveer and over again, or will they go back to their old favorites (before the UIGEA)?

Personally, I have given up on the now available casinos. The games are so tight and the entertainment value is almost non-existent. It's not just one casino or one platform I am talking about, it's all of them. From tight games, to rude, uncaring CS, to having to jump through hoops to get a payout (if you are lucky enough to win something!)... it has to make you wonder how much they really appreciate the player.

You would think they would be more appreciative of even the small depositors. It all adds up in the long run. Loosen up the games a bit, so there is some incentive to keep depositing. Have more informative CS. And shorten the time it takes to receive a withdrawal.

Unfortunately, and again this is just my opinion...
For each player who closes an account 10 - 20 new players will take their place. So, do the casinos really care if they lose a long standing player? Probably not, especially if in the course of their membership they have won any sizeable amounts of money. They are looking for "fresh meat" who can be lured in by those too good to be true bonuses.

 

[Mavin1]

Thanks Ksech and you are so right. The choices for the US being so limited has certainly affected the perspectives of many of us.

When I first played CasinoShareUS, there were many games that were actually very loose, cashed out $800 on the first session. After that, nothing, deposit after deposit, no play time, no getting to a cashout level of even the lowest amount above my deposit. Just dead spins and no FS or bonus rounds to be had. Even the low variance games have been kicked up to high variance. So after trying them several times, I keep going back to the uninstall. Some of the US/MG's though aren't quite as bad as this one.

Constant frustration and uninstalls, is a definate sign that a casino or group has lost it's appeal.

MG used to be the ones you could count on to come back around in a fair and reasonable manner, but since the split, with some, this just isn't the case anymore. Makes me feel like I'm playing at an RTG casino.

And as you say, they may lose one, but gain others to take our place, so why would they care how we the players feel about them.

But at least we have this forum, where we can make our statement in public, if we can do nothing else.

 

[takethemoney]

I think everyone wishes they would loosen up the games but that is just not going to happen when most of the casinos who took customers from the USA know they will be come dinosaurs when gambling becomes legal here. Because they, in effect, broke the law, they will most likely not be considered welcome to do business, when gambling becomes legal and regulated. So its grab all they can, while they can. I have put myself in the low risk zone by depositing very small and very seldom. Anyone who tries to argue that the games are not tighter as of late, must not be playing, or they just happen to get very lucky. It's an anomaly, not the norm anymore.

 

[KasinoKing]

Unfortunately, and again this is just my opinion...
For each player who closes an account 10 - 20 new players will take their place. So, do the casinos really care if they lose a long standing player? Probably not, especially if in the course of their membership they have won any sizeable amounts of money. They are looking for "fresh meat" who can be lured in by those too good to be true bonuses.

I agreed with all of your post except this last bit, which I think can only be applied to rogue casinos; I find it extremely hard to get any new players at any of the good USA facing casinos at the moment, and as a bonus player myself I would describe most casino's welcome bonuses as too BAD to be true.
When you do the maths very very few give you even a small hope of making the WR with enough funds left to make a cash-out.

It's pretty grim out there, and bonuses at RTGs and Rivals generally have definitely got MUCH worse over the last 12-months... and they weren't very good before!

KK

 

[takethemoney]

I agreed with all of your post except this last bit, which I think can only be applied to rogue casinos; I find it extremely hard to get any new players at any of the good USA facing casinos at the moment, and as a bonus player myself I would describe most casino's welcome bonuses as too BAD to be true.
When you do the maths very very few give you even a small hope of making the WR with enough funds left to make a cash-out.

It's pretty grim out there, and bonuses at RTGs and Rivals generally have definitely got MUCH worse over the last 12-months... and they weren't very good before!

KK

It sounds like you know the state of the industry, as it applies to the USA. The casinos would want you to believe differently. Knowing how things are, it makes no sense why casinos would not covet good customers. Instead, you see them mishandling them and losing customers in droves. While business might suck for the casinos, this shows in their customer service attitudes. Apparently management got in the business during good times and don't know how to handle business (or their attitudes) in bad times.

 

[ksech]

I hear you about the bonuses. I had stopped playing at Rivals when I could no longer use my credit card. Two months ago I decided to try again when QT got the ACH option. My promos are now down to 3, with one a 50% phantom bonus with a 75X d+b playthrough. I am not now, nor was I before, a bonus user. Once in a great while one would come along which seemed fair and possible. But come on...If I deposit $25, I get $12.50 bonus and have to make a $2815 playthrough...absolutely absurd.

As far as RTGs go, I wasn't getting any bonus offers from any of the casinos I was a member at. I had 3 casinos I was playing at...RTG - Intertops, MG - All Slots USA, and Rival - Slotocash. On top of the fees to be able to play, then the fees to withdraw back to my bank, it definitely wasn't worth TRYING to win anything. So, the casinos are now the losers as I am not depositing at any of them anymore.

 

[Greigssy]

I myself have stopped playing @ a wagerlogic(cryptologic) casino because of the withdrawl limits on there ecash system,when I deposit over 200 eur in a 24hr period and I try to withdraw 120 eur and Iam limited to an 80 eur limit it totally pissed me off. No reason for this other than "the ecash system determines the withdrawl limit". wtf.

 

[silcnlayc]

KasinoKing: I find it extremely hard to get any new players at any of the good USA facing casinos at the moment,

This , I would like to point out is all of the casinos fault. The reason I say this is because we, as players from the USA, we more than willing to find unique ways in which to play and gamble...but the casinos available to us in the USA decided to "change" the way in which to relate to us and make it impossible to enjoy them by becoming greedy.

It is not the players that quit playing, it is the casinos changing and sucking the players dry until it affected them, the casinos with this action. Players are not stupid, and this is where many USA facing casinos failed to see that doing what they did, they cut their own throats instead of making a killing off of us which was right there in front of their noses. Instead, they chose to actually downright steal from us and become a place to avoid...all the while the chance to embracing us and making LOTS of money off of us was there, they chose to throw us away..How smart is that in the business world?

We players in the USA were willing to go the distance in whatever it took to continue playing online...but..the casinos were not willing to acommodate us...thinking with their pockets instead of their heads...how much more did they need to know that the money was there still for the taking? I still am amazed at the stupidity of some of the actions that have gone on with them relating to the USA players.. and the MILLIONS they so easily tossed away...

It's pretty grim out there

It sure is and no ones to blame but the casinos themselves..and they deserve every bit of what is happening..until I see change..I know I will keep my spendable income in my pocket to go to land based casinos...instead of throwing it away anymore at the ones that are online.


.

 

[Mavin1]

Great input! I do feel though it goes beyond losing US players, I feel players worldwide are being affected as well. Ever since the whole UIGEA thing started, things started going downhill in many aspects, affecting all softwares/casinos in one form or another.

Tighter play, server problems, payment processor problems, banning entire countries from bonuses or making the WR so ridiculous and unfair to other countries, that taking the bonuses like these are just deposit suicide.

Then hand out software like they are cracker jacks and have incompetent people run them into the ground, affecting even the well established casinos.

It's a crying shame they don't pay attention to the input of their players.

 

[takethemoney]

Does anyone still believe that the lowest RTP setting on the slots is 91.5%? I don't.

Does anyone believe anymore that the RTG casinos are offering a 90% + payout game, overall? I don't.

Does anyone believe anymore that the operator cannot change the payout settings, as we have been told? I don't.

Give me something to believe in and I might start to deposit more again. So far, I have nothing but 102 deposits without a win (97 with bonus) to hang my hat on. I'd say it's a little more than bad luck. Rather than run around and acuse individual casinos of dealing me a gaffed game, I've stopped depositing. Cut em off where it counts.

 

[Mavin1]

Does anyone still believe that the lowest RTP setting on the slots is 91.5%? I don't.

Does anyone believe anymore that the RTG casinos are offering a 90% + payout game, overall? I don't.

Does anyone believe anymore that the operator cannot change the payout settings, as we have been told? I don't.

Give me something to believe in and I might start to deposit more again. So far, I have nothing but 102 deposits without a win (97 with bonus) to hang my hat on. I'd say it's a little more than bad luck. Rather than run around and acuse individual casinos of dealing me a gaffed game, I've stopped depositing. Cut em off where it counts.

I hear ya and am with ya on what you have said, so ditto! They have lost my trust a long time ago and RTG needless to say was the first to go.

As long as players keep accepting substandard action and treatment, then that is what we will always get.

 

[silkprint]

Terrible customer service and slow payout will drive me away every time .