Why Casinos Lose Players

[Mavin1]

I thought it would be interesting to have an accumulation in one thread as to why players quit casinos. Here are a few examples of why I have quit most casinos.

Top Game- Shady shakey past, leaves uncertain feelings about fairness. Then they have changed the minimum deposit to $49.95. You cannot put in the amount you want to play, have to choose from the drop down amounts. The lowest deposit amount used to be $25.
Plus, their withdrawal process takes way to long.

RTG- Don't even know what to say other than always having the feeling that the majority of players will never get a fair game or win from this group.
All their games also feel like the same game with a different face, no real variety.
It has felt like the only chance a player will have in getting anywhere on these games is through the bonus/freespin rounds, but you could die of old age before you get them, or if you do get them, they rarely pay off anymore.

English Harbor Groups Millionaire Casino-I do like this group, but don't care for the set up with Millionaire casino. The classic single line slots lowest wager is $2, WTH is up with that?

3-DICE- I'm sure this is a fine group, but their software just won't function on my computer, have no problems with other casinos software, so what is the glich here? No fun playing where you have to close the casino after ever game, relog back in to go to another game. Maybe the game will open, maybe not.

 

[Rusty]

You forgot,
Rival - criminal enterprise.

 

[just play]

And MG...sucks since USA gets a sperm sample.

 

[cpdnd31]

I only play at casinos where the cashout times are quick for the life of me I dont understand if you deposit using ewallet and it is instant deposit in the casino then why do you have to wait 2 days one week to get it back the same way? Just hate the fact us usa players have to wait to get paid.

 

[Mavin1]

You forgot,
Rival - criminal enterprise.

Rival- Can't even trust them anymore! To many have tarnished this software very badly.

 

[Mavin1]

And MG...sucks since USA gets a sperm sample.

Could you be more specific????

 

[1366613]

I only play at casinos where the cashout times are quick for the life of me I dont understand if you deposit using ewallet and it is instant deposit in the casino then why do you have to wait 2 days one week to get it back the same way? Just hate the fact us usa players have to wait to get paid.

IM WITH YOU WHY WE MUST WAI

 

[nisosbar]

Top Game- Shady shakey past, leaves uncertain feelings about fairness.

Ditto. And excessive cash out times - two weeks or more are standard.

Then they have changed the minimum deposit to $49.95. You cannot put in the amount you want to play, have to choose from the drop down amounts. The lowest deposit amount used to be $25.

Didn't know that. I guess you have to be a glutton for punishment. I'm not.

3-DICE- I'm sure this is a fine group, but their software just won't function on my computer, have no problems with other casinos software, so what is the glich here? No fun playing where you have to close the casino after ever game, relog back in to go to another game. Maybe the game will open, maybe not.

I don't have this problem, but they don't have enough deposit options, and also, the games have always been too tight, IMO. I continue playing there because their cashouts are fastest, and I don't think the games are tight only for ME, so it's not that the games are unfair - they're just fairly tight.

Rival - I really like some of their games, and I would play more at Rival if I had confidence that the software was impenetrable and not subject to manipulation, but I do NOT have that confidence; we see with the Tradition thread that the software can evidently be manipulated. Further, there are ongoing issues with seemingly a majority of their casinos in terms of slow payouts or even no pays.

If I had to state one thing that I find turns me off most, it's slow pays. I want to get paid fast, each and every time. I don't think that's unreasonable, considering that - as others point out - depositing is also a fast process.

 

[just play]

Could you be more specific????

Yes...I used to play thunderstruck and all its clones (spring break, tally ho, ladies night, summertime) now for USA we only have the last 2 games.

I'd normally bounce between them, with not much play on other slots. The payout also hasn't been the same since the change.

 

[voltage1]

And MG...sucks since USA gets a sperm sample.

yeah WTF is up with that ???

I have had an Allslots/Jackpot Factory acct for years so I was able to continue playing there all of this time....
It had been a while since I last played there til last week and NOW I notice ALL of the cool games are gone AND No more tourneys
"sperm "sample indeed!!!!!!!

as to the original Question...
GOLDVipLounge: Rouge.... they did pay me Finally after 3 months but I didnt think I would get a dime.

Only other one I have "closed" my acct at is ....

3Dice....just too damn tight anymore...I do miss my friends in chat ... and I WAS able to "Sneak" into Chat the other night and just Chat with them ...which was nice

The Rest (and they are numerous) I have just deleted the software
they include RTG,English Harbor Group ...as well as others
most for being too tight or I didn't feel comfortable with the "way " they played ....just a sneaky feeling I wasn't getting a Fair game


Volt

 

[De Beuker]

For me, the bonusban is the main reason for uninstalling a casino.
Before the payoutproblems started, most of the Rivals were already removed from my PC.
I like playing with a bonus, and I always feel insulted when they ban me, even after losing.
Almost every bonus is EV- nowadays, so I still fail to see the reason for a ban.

Ofcourse if a casino turns rogue, like SlotMadness (now part of Virtual), they get uninstalled too, but fortunately, that does not happen alot.

Increased payouttimes can also be a reason, Lock went into the bin after reading the horrorstories here.
Shame, as they started off so good, and I've had some great runs there.

Now Titan appears to be taken over by Winpalace, so thats another RTG that goes straight into the trashbin.

 

[Mavin1]

Yes...I used to play thunderstruck and all its clones (spring break, tally ho, ladies night, summertime) now for USA we only have the last 2 games.

I'd normally bounce between them, with not much play on other slots. The payout also hasn't been the same since the change.

Okay, I understand that a bit better. However this is one time I would ask for the software names or casinos that have lost you as a customer and the reasons why.

Maybe it won't make a difference to software providers or casinos, but if they read the forum maybe they will at least see why we have quit them.

US MG-Variety for US players have .....................

 

[love2winalot]

Hiya: The question was, 'Why do you LEAVE a casino"? I assume, if you did not like them, you would not have deposited with them in the first place.

So, You down load. You read all the T&C, and all the information on the site, and say, "Yea, this is acceptable". Then you deposit & play. Then you hit the Ctr/Alt/Delete button. What happened?
1. The casino took your deposit faster than a Hoover vacume clearner.
2. You decided you did not like the look/feel of the casino games.
3. You Won money, and the withdraw process did not meet your expectations.
4. During game play, the casino violated it's own T&C, so you left.
5. After depositing, you learned from, "Others" that this casino is not a good place to play at.
6. You do not feel, "Lucky" here, and decide to cut your losses, and leave while ahead, or before you are totally broke.

It seems to me, from the many post here on this forum, that, #1 is far an away the main reason a player will uninstall a casino. I will almost always give them 2 chances before i just give up an leave.

 

[gloria460]

I stopped playing at platinum play bc they no longer flush, will not set a spending limit and my overall payout in a year and a half plus not having the new games is a real bummer.

I tried 3 Dice again but I just don't get that casino. I'm not into chats and the payouts on a winning line is just too low for me so it was uninstalled.

I permanently closed RTG after it was revealed that you can only win so much bc they set the maximum amount that you can win and the payouts even in bonus rounds is too risky for me.

Rival-what else is left to say. In all honesty I have to go to a B&M casino and they don't do anything for me bc they to have gone to those multi-line slots that spin extremely fast and pay nothing sooooooo what to do?

 

[silcnlayc]

The question was, 'Why do you LEAVE a casino"? I assume, if you did not like them, you would not have deposited with them in the first place.

Leaving a casino...closing account...moving on...hmmmm....

1. The aggravation of hitting a very small winning plateau only to lose it all back twice as fast. Knowing this AFTER you lose it all back...

2. Bonus activation takes 2/3rds of your stash only to get back 1/10th when you catch one.

3. Slow pay...slow pay..slow pay...


Interesting question and responses!

.

 

[chayton]

I haven't left many casinos, but the ones I have are either rogued (Grand Prive) too hard to contact (VPL) or I/we had problems cashing out (a bunch of roguish Playtechs.)

 

[takethemoney]

I've posted these in another thread already, but here goes again:

Reasons for leaving a casino:

Rude customer support
Bonus banning, if you fall into some mysterious criteria in casino's matrix
Non response to emails when there are issues
Tighter games
Fewer comps
Arbitrary decision making not to pay wins
Slow or no pays
Increasing number of casinos using "discrepancy" or
"chargebacks at another casino" as an excuse not to pay
"Fraudulent player", even though no proof is offered
Impossible playthroughs on bonuses, given the RTP settings,
which are touted as high, but we all know they are low, but nobody is
telling

Casino Managers had better read and listen to your customers, for I cannot see the businesses thriving when all of the above is going on. Things I read here cause me to not deposit as well.

 

[Mavin1]

Getting some great responses here so I hope members can add to what has been presented.
But I really want the casinos or the software named in this thread, so that if by chance a rep or whomever comes to this thread they can easily pick out the issues players have had with their specific casinos.
If the response are all generals then it's just a rant, which they definately wouldn't pay attention to.

So if you had played at RTG for awhile or many years and now have kicked them to the curb, please say why, with RTG bolded.

That is the reason I titled it Why Casinos Lose Players, to get the Reps attention and whomever else is involved in monitoring the attitude of the players.

So please bold the casinos or software you are speaking of.

 

[nisosbar]

RTG - I have never really gotten the appeal of RTG. As someone else said, their slots are all pretty much alike. Then again, I didn't start playing at online casinos until just either last year or maybe two years ago, so maybe I missed the 'golden years', but I think every single RTG casino has always been tight for me, unlike, for example, MG. Also, there are too many rogue RTG outfits, so that diminishes the appeal of the RTG brand, unless you keep abreast of every new RTG casino; but there are so many, I just sniff at many of these new casinos. I stick with Club World/Aladdin, etc. And I also like the Rushmore group. I will note that another downer is how they cap big wins. That's simply not fair, IMO.

 

[rouletteguy]

I think it just comes down to a total inability to win anything meaningful.
Gambling is only fun when the CHANCE to win seems within our grasp. Nobody likes to lose.

You can say all you want it's entertainment blah blah blah at the end of the day we're all there for one reason only.........to come out ahead.

Seeming as the "HOOVER VACCUUM" has become the standard at online casino's people are getting pissed off. The chance to win is seemingly impossible where as if they simply changed and allowed more 10x bet pay outs to extend play time (more spins equals better chance) the slots players would be happy.

We all hate losing streaks and they are so hard to identify because the next play could be the turning point you just never know. And that is the beauty of gambling you just never know......That's why those who lose deposit again and again........you can't win if you don't play.

Like I have said in numerous posts we'll never fully trust somthing we can't physically touch. At a B/M casino you see others winning and so the chance seems possible with online it's just you. A casino that could alter this perception would make a fortune I'm not talking faking it either but actually simulating the environment where you see real player's win in real time.

I guess it would be like second life that online game. But then we'd have people saying the winners were all fake players created by the casino still it would be really cool.

 

[takethemoney]

I read online casinos these days as a conglomerate of big lies. We are told over and over that we're just having a bad day or it's just a bad streak of luck. Problem is, lately, those become the norm, or the guarantee of play. The operators have done one of two things ; a). they have gotten greedy. b). business has gotten so scarce that they need to absolutely make sure there are next to no winners and go for retention of all the money.

Let's face it folks....there are industry secrets we are never going to know. Can we really believe what we are told? I think not.....at least not anymore. So, we play, assume the worst is gonna happen, and I guess if a win does come, we can be pleasantly surprised. I have no other expectations anymore and that keeps me from depositing much, and more importantly, from disappointment.

By the way, these formulas that the casinos say they use to determine a "negative value" player are bullshit. People who get bonus banned normally have one thing in common - they won. I've seen it happen after the very first deposit and bonus claimed, where the player won and were immediately bonus banned.

 

[KasinoKing]

My personal main reason for leaving a casino is if they only offer totally crap ongoing bonuses.
As someone else said above, virtually ALL casino bonuses are -EV anyway - but loads of casinos make theirs LUDICROUSLY -EV. I wont take a bonus (i.e. I wont deposit) unless I think I have at least a 50/50 chance of making it to WR and have something to cash-out.

Vegas Technology Casinos: I'm playing one at the moment - but I may never play this software again due to the insane bet increments on their slots; Many go from 25c to $1.25 to $2.50 (some even jump from $1.25 to $6.25 ) per spin with NOTHING in between!
That's totally crazy - I can't play like that.

From everything I've read on various forums for many years, the biggest turn-off for most players is slow cash-outs, especially if they make you jump through hoops. A vast number of casinos are really shooting themselves in the foot with their crappy slow pay-out policies.

KK

 

[Mavin1]

Thanks KK for that reminder about Vegas Technology Casinos, the wagering increments are totally restrictive. Most of the games that start at 20 cent wagers, jump to $1 and so on as you said.
This seriously limits the wagering range for many players. I have found that if you can only play at the lowest wager for that day, you might as well not bother to deposit.
To have a really good win a player has to be able to wager in the high range and not many of us are able to play like that.
As for their bonuses, I won't even take one from them. If I deposit $23, take a bonus, my WR will usually be $300 and up, depending on the bonus.
I have found if you are going to win anything here, it will usually be in the $150 to $300 range, for the average player, so a bonus will just hinder your chances of a withdrawal.

 

[blacklabrador]

Yes...I used to play thunderstruck and all its clones (spring break, tally ho, ladies night, summertime) now for USA we only have the last 2 games.

I'd normally bounce between them, with not much play on other slots. The payout also hasn't been the same since the change.

I've gone back to being a video poker player 90% of the time since the switch and I am up quite a good amount since then. The poker hasnt changed in my opinion , in fact i might be better The only slot i really dabble in for a change of pace is Isis and that too has been quite good to me.

 

[reda]

i am playing a rtg casino now and have been playing it for a few months now. i have probably made about 30 dep or so . ( not really counted the exact amount) . I am about ready to uninstall the casino because after all these deposits i have not been able to meet the wagering or been able to cash out. thats gets old really fast. i just cleaned a lot of rtg casinos off my comp. they are indeed dwindling on down. as someone else said in the thread already. if you dont expect to win then the dissapointment is not that bad. so i guess i need to keep my expectations low and deposit less.