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Non-Bonus Complaint Where are my deposit 5 euros and my prize 20 euros? Question for Betvoyager Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Rplayer7, Apr 24, 2017.

    Apr 24, 2017
  1. Rplayer7

    Rplayer7 Newbie member

    Occupation:
    Kazakhstan, Almaty city
    Location:
    Kazakhstan
    There is Betcruise gaming portal, which included online casino Betvoyager (website https:*//b*etv*oya*ger.com). I have a game account RP777 in this casino Betvoyager for several years.
    I have participated in a promo game and win the prize of 20 euros at 15 April 2017. According to the rules of the casino to receive this prize I must make a small Deposit within 3 days .
    So I have paid 5 euros to the payee Ryan on he's BetCruise.com on his WMID 22......9262 the purse in euros Е38......9361 at 16 April, 2017 at 14:38:24 UTC from my WMID#32......8423 and from my wallet in euros Е97......7116. In the note to debit transactions I indicated the "v Betvoyager Deposit 160417".
    Then, at 16 April, 2017 15:15:52 I sent an e-mail to the Finance Department of casino Betvoyager pointed out that this payment of 5 euros made from my wallet in euros Е97......7116 and is a Deposit to my betting account RP777 in this casino. To the letter I have attached a copy of the transactions from the program "WM Keeper".
    Then, on 17 April 2017 I sent the letter on e-mail of casino where I have pointed out that this Deposit of 5 euros made by me to realise I won in the promo game earlier prize of 20 euros.
    In the answer of casino at April 17, 2017 18:49:53 indicated that they do not see the arrival of the money from my WebMoney account.
    After this at April 18, 2017 at 09:54:19 I sent to the financial Department of the casino copy of the receipt from the website merchant.webmoney.ru and on the same day at 10:17:01 even sent a copy of the list of transactions of my wallet in euros Е97......7116. These documents clearly stated that my payment was successful.
    Still from casino Betvoyager no answer.
    I believe that casino Betvoyager wrong attitude to other people's money, even in such a small quantity. Material damages I assess at the sum of 25 euros, including 5 euros Deposit and not received as a prize of 20 euros. In addition, I have caused significant moral damages.
    Instead of relaxing at the gaming table I have to elicit truthful information about the fate of my own money and get insincere answers that contradict one or more documents of the WebMoney system.
    Where are my deposit 5 euros and my prize 20 euros? Question for Betvoyager Casino: 01 Prize 150417.jpg,Apr 24, 2017 Where are my deposit 5 euros and my prize 20 euros? Question for Betvoyager Casino: 02 Rules 150417.jpg,Apr 24, 2017 ]I enclose 10 copies of required letters and documents.
     

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