Just wondered why 32red has been given the CM award 5 times? It was
the main reason i started using them and i have been playing there for
over two years.But my experience suggests that there nigth be better ones out there,so what exactly makes them different to others?
1. Well you could say the software. Its good but there are other
Microgaming casinos
2. Next is the customer support. Well the response is quite
quick and it has live chat but many do.
3. It strikes me, it must be about the how they look after
loyal players and this is where i am a little lost. They have only
ever offered me a small monthly promotion (32! usually). I know they
have a VIP room and i recently upped my game there and in the last
three months wagered over 80 000 did most of my monthly playing
there. I enquired about the VIP room and they respond with we value
you game play and every player is different but continue playing and
we may consider you. And why is every player treated differently?
Surely they should have standard criteria for everyone.
Correct me if i am wrong but it feels like they are just encouraging
players to continue to play and lose and then use this carrot that
there is an exclusive club but with no real intention of allowing you
in. They could be a little more transparent about the conditions. I
get the impression they are waiting for me to lose several thousands
of pounds and when I am all out of funds offer me this club. Which
incidently, I have no idea if it is any good anyway!
I feel a good casino rewards loyal players continuously as and when
they play. This encourages them to play more and chose one casino over
another. 32 red meanwhile appears slightly disloyal in this regard and
is using this CM status as you need me rather than we need you. This
is a short sighted way of working with its customers and I don't quite
understand why more players choose not to play at 32red.
So that's my experience anyway. So why would anyone chose 32red over
other casinos?
the main reason i started using them and i have been playing there for
over two years.But my experience suggests that there nigth be better ones out there,so what exactly makes them different to others?
1. Well you could say the software. Its good but there are other
Microgaming casinos
2. Next is the customer support. Well the response is quite
quick and it has live chat but many do.
3. It strikes me, it must be about the how they look after
loyal players and this is where i am a little lost. They have only
ever offered me a small monthly promotion (32! usually). I know they
have a VIP room and i recently upped my game there and in the last
three months wagered over 80 000 did most of my monthly playing
there. I enquired about the VIP room and they respond with we value
you game play and every player is different but continue playing and
we may consider you. And why is every player treated differently?
Surely they should have standard criteria for everyone.
Correct me if i am wrong but it feels like they are just encouraging
players to continue to play and lose and then use this carrot that
there is an exclusive club but with no real intention of allowing you
in. They could be a little more transparent about the conditions. I
get the impression they are waiting for me to lose several thousands
of pounds and when I am all out of funds offer me this club. Which
incidently, I have no idea if it is any good anyway!
I feel a good casino rewards loyal players continuously as and when
they play. This encourages them to play more and chose one casino over
another. 32 red meanwhile appears slightly disloyal in this regard and
is using this CM status as you need me rather than we need you. This
is a short sighted way of working with its customers and I don't quite
understand why more players choose not to play at 32red.
So that's my experience anyway. So why would anyone chose 32red over
other casinos?