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Whats so good about 32red?

Discussion in 'Online Casinos' started by bash_2357, Apr 28, 2008.

    Apr 28, 2008
  1. bash_2357

    bash_2357 Banned User - violation forum rule 1.9 - multiple

    Just wondered why 32Red has been given the CM award 5 times? It was
    the main reason i started using them and i have been playing there for
    over two years.But my experience suggests that there nigth be better ones out there,so what exactly makes them different to others?

    1. Well you could say the software. Its good but there are other
    Microgaming casinos

    2. Next is the customer support. Well the response is quite
    quick and it has live chat but many do.

    3. It strikes me, it must be about the how they look after
    loyal players and this is where i am a little lost. They have only
    ever offered me a small monthly promotion (32! usually). I know they
    have a VIP room and i recently upped my game there and in the last
    three months wagered over 80 000 did most of my monthly playing
    there. I enquired about the VIP room and they respond with we value
    you game play and every player is different but continue playing and
    we may consider you. And why is every player treated differently?
    Surely they should have standard criteria for everyone.

    Correct me if i am wrong but it feels like they are just encouraging
    players to continue to play and lose and then use this carrot that
    there is an exclusive club but with no real intention of allowing you
    in. They could be a little more transparent about the conditions. I
    get the impression they are waiting for me to lose several thousands
    of pounds and when I am all out of funds offer me this club. Which
    incidently, I have no idea if it is any good anyway!

    I feel a good casino rewards loyal players continuously as and when
    they play. This encourages them to play more and chose one casino over
    another. 32 red meanwhile appears slightly disloyal in this regard and
    is using this CM status as you need me rather than we need you. This
    is a short sighted way of working with its customers and I don't quite
    understand why more players choose not to play at 32red.
    So that's my experience anyway. So why would anyone chose 32red over
    other casinos?
  2. Apr 28, 2008
  3. bash_2357

    bash_2357 Banned User - violation forum rule 1.9 - multiple

    Ooops sorry, I didn't realise there was a thread about 32Red further down. Having said that my line of enquiry is slightly different so perhaps warrants a new thread.
  4. Apr 28, 2008
  5. hippo925

    hippo925 Dormant account

    medical field
    so cal
    Well, i'm from the U.S. i don't play there, but i can give you some objective thoughts from my experience on this forum:

    No one ever really complains about them and players always have great things to say about their management and cs. I don't even play there and i have a great impression of them so they must be doing something right. Trust me, if the CM award was not well deserved, there would've been a huge uproar many times over. And ever since i have been here, most people just seem to say, "yup, they deserved it again." I'm sorry i can't give you more details, but it is an outsiders perspective that i am sharing.;)
  6. Apr 28, 2008
  7. bash_2357

    bash_2357 Banned User - violation forum rule 1.9 - multiple

    Interesting but what exactly is it about them that gives them the award and say not Ladbrokes?
  8. Apr 28, 2008
  9. brutaldeluxe

    brutaldeluxe Experienced Member

    Ladbrokes customer service is awful for a start.
  10. Apr 28, 2008
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    If you send Ladbrokes an e-mail, you only have a 50-50 chance that they will reply to you.
  12. Apr 28, 2008
  13. patrina

    patrina Senior Member

    injured do to mva/self employed
    Ontario, Canada
    Hi everyone, Well, Bash, I can give you numerous reasons, but I'll just give you a few of why they are #1 and prevail. Firstly, I was having some computer problems, nothing to do with the casino except for the fact that I was having problems connecting to a couple casinos and when downloading some other software (again, nothing to do with 32 Red) well, Jonathan and Domenic and a few other reps, but mostly these two, spent hours and I mean litterly, hours, trying to help me fix my computer. They were patient and supportive and when I was ready to give up, they didn't. Also, I had some mix-ups with mine and my Moms accounts. This was pretty serious and completely innocent and they helped me out and let it ride, when I know any other casino would of blocked us out until we provided numerous amounts of ID. Also, if you are not happy, you dont ever have to ask for comps. If you email or call and explain your experience, they will graciously offer you comps. I had helped Hannah out with a problem one of the other players was having with their computer. She asked me what I did to fix mine and I emailed her the info and she "again" gave me comps. This was uneccessary as I really didn't do anything. But, it just goes to show you how generous they are. I only deposit small amounts but that doesn't seem to affect how they value me as a member of their casino. They are quick and always polite. Their gaming is more than fair. These are some of the reasons they excel.
    1 person likes this.
  14. Apr 28, 2008
  15. just play

    just play closed account

    Director of Home Operations
    They are MG right?

    I don't understand why other MGs can accept USA players but they can't?

    What is the reason? Does anyone know?
  16. Apr 29, 2008
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Well Ladbrokes would get my vote at the moment due to their excellent promotions! :thumbsup:
    But as others have said, the CM award is not about freebies - it's about Customer service & satisfaction, and I would agree that 32Red are top of the pile in this respect.

    I think it's something 'political' due to the close relationship between the USA & the UK, or as I recall it may be something to do with being publicly listed on the stock exchange...?
    Anyway, no UK based casinos that I know of allow American players.
    It's all totally ridiculous & I look forward to the day when all this restriction nonsense is lifted.

    3 people like this.
  18. Apr 30, 2008
  19. bash_2357

    bash_2357 Banned User - violation forum rule 1.9 - multiple

    Just for an update since posting i have begun to understand why 32Red are so good! Within 30mins of posting i had a response from the rep here and he has been PM'ing me with sound thought through discussions about the various issues i brought up.

    More than anything else he was prepared to listen and run with an idea that was mutually satisfactory. It felt individual. I guess people are right the CS is fairly exceptional- i can't think of many other casinos that would offer such service.:thumbsup:
  20. Apr 30, 2008
  21. brutaldeluxe

    brutaldeluxe Experienced Member

    Yeah that's the thing, you genuniely feel like they listen, unlike most other casinos. I think my first ever post here was to do with a problem with 32 Red so it's not like I am singing their praises all the time myself.
    The issue was resolved and I got the impression they genuinely took on board what I had said and didn't just give me the corporate bollox like yes we value your opinions etc NEXT and then not pay the slightest bit of attention. Oh the fact I ended up a considerable amount richer due to it was a nice bonus but hey :)

    Most other casinos just seem to read from a script and they literally don't listen or read questions you ask. It's as if certain key words trigger an auto response from them. The ability to actually listen, read or think for themselves just seems lost on them. You ask a question about something and get the standard response......even though it doesn't even answer your question, pointless.
    1 person likes this.
  22. May 1, 2008
  23. GaryWatson

    GaryWatson Dormant account

    Marketing Consultant
    Being from the UK, I may be considered biased but many UK companies have brand names. Names that where around long before the internet. They have standards and are expected to keep them up. If not it is national news, a scandal.

    Look at absolute poker. That would never have happened with sites like Ladbrokes or William Hills. If it did, the companies who have went down the pan & charges brought.

    The UIGEA brought out the worst of the worst, they are breeding due to the need of american players.

    On a further note, the service of many of these US owned sites (offshore based) has always been poor, the only plus side was the increased numbers from a poker perspective.

    Any player who is not restricted should stick to companies/sites that have a strong brand name & a bit of respectability.

    I have never seen a site on meisters rogue list which I would consider a UK household name. It wont happen to the bookmaking/gambling industry & if it does it will because of outsourcing via a third party.

    It happened to betfair. National news but it wasnt the betfair company who was doing the fixing, it was peer to peer transactions.

    If US players ever do get back in, go with the proven and tested sites.
  24. May 1, 2008
  25. zman

    zman Dormant account

    Why i enjoy playing on 32Red.

    1. Support is the best in the casino industry!
    2. Access to people at the top, and some of them are actually funny :rolleyes:
    3. Great software
    4. Great cashout times


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