- Joined
- May 19, 2010
- Location
- USA
I submitted a PaB already. I am told in vague terms from Max that it appears that I have multiple accounts and that he doesnt want to deal with it. I am given no direct answers and I have offered on numerous occasions to the casino to provide them with any and all documents that they want to prove that I am who I say that I am and that I only have one account. I never have gotten a response back from them at Lock. Max supposedly passed on the same message on my behalf.
I have been a member there since February. I have even had a cashout processed a few months back. All of my documentation had been turned in and approved. I finally won again a few weeks ago (well over 2k!!) and they have confiscated all of my deposit and winnings. They apparently claim that I have multiple accounts and/or have broken terms. I have offered to supply them with any proof that they want to show this is not the case but I can get no response.
Is there anything else that I can do? I have never dreamed that a casino would just keep all of the money from a player and kick them out. It is insane and this is like a bad dream. Any insight or suggestions are welcome. TIA.
I have been a member there since February. I have even had a cashout processed a few months back. All of my documentation had been turned in and approved. I finally won again a few weeks ago (well over 2k!!) and they have confiscated all of my deposit and winnings. They apparently claim that I have multiple accounts and/or have broken terms. I have offered to supply them with any proof that they want to show this is not the case but I can get no response.
Is there anything else that I can do? I have never dreamed that a casino would just keep all of the money from a player and kick them out. It is insane and this is like a bad dream. Any insight or suggestions are welcome. TIA.