I was thinking about this thread last night. I don't actually think the industry is in such a bad way to be honest. I think it's because we spend part of each day deeply involved in the "complaints" section of Casinomeister, and it inevitably brings the problems to the fore that perhaps gives that perception. Coupled with which, I think a number of people immediately jump to a conclusion and "assume the worst". Inevitable that it gets people thinking about what's going on.
If you look at it, we've had 4 what I term "major" topics recently. Going through the complaints section, most of the others are related to bonus issues. Take bonuses out of the equation and that's 90% of the issues gone in one hit. Although as I previously stated that doesn't mean they aren't "issues" and casinos that rely on them are inviting trouble.
Examine the
causes of main issues we've faced more closely:
Bella Vegas - An underage player illegally signed up
English Harbour - May or may not have been cheating or poor code control
King Neptunes - A player didn't play within the terms at the casino
Jackpot Factory - Someone somewhere did some very distatsteful marketing
Some people have taken the stance in a very vocal fashion that Bella Vegas were to blame for allowing the underage player to play, that King Neptunes should have paid the winnings to the player who didn't know the terms, that English Harbour were "deliberately" cheating and that Jackpot Factory management planned and orchestrated the marketing campaign. This was all very vocally questioned, and nothing wrong with that when done in a constructive manner.
Maybe thay're right in every single instance.
But two of those are "assumptions" and two of those are problems that at worst, could have been handled better by the casinos, but were problems caused by players not understanding the rules. The Bella case should have a good outcome in that rules and regulations will hopefully be tightened up within the software. The JF case will hopefully also show others that this type of marketing will not be tolerated.
This thread is here because there has been a lot of vocal players involved in the issues, and that's no bad thing at all. But I also think it has dominated the scene over the past couple of months to the extent where we are in danger of not seeing the wood through the trees.
We clearly have three camps at Casinomeister, as even this thread shows. There's the "innocent til proven guilty" camp, the "no judgement 'til we get all the facts" camp and the "guilty 'til proven innocent camp". Makes for good entertainment but it does get the blood sugar up at times. Oh and while each camp can wind up the other at times, it's essential to have that mix to have balanced debates. It does inevitably mean that the conflicting "assumptions" are what the debates are based on.
But this doesn't mean that the industry
is in a bad way. It means, if all our worst-case assumptions are
true, then the industry is in a bad way.
Some bad apples in casino-land? Yup...always have been, always will be. Keeps us on our toes but doesn't mean the industry is falling apart.