Watch out for QuickTender everyone!

[just play]

Here is the latest email I received....I owe THEM money!!! Are they insane really?

THEY tell me to do a chargeback, I have the email, and then they pull this shit........

We have been informed by our credit card processor that you have conducted a chargeback with QuickTender. We regret to inform you that your QuickTender account has been indefinitely closed until the outstanding request with your credit card issuer has been resolved.


To assist with this enquiry, we can provide you with the following information regarding the transaction(s) in question:


DATE (DD/MM/YY) Time (GMT) Amount Currency Scheme LAST 4 DIGITS OF CARD No.
27/07/09 02:06 PM 70.01 USD MasterCard xxxx



Any QuickTender transaction will have one of the following descriptors on your credit card statement:
xxx
xxx
xxx
xxx
xxx
xxx

These transactions were initiated on the secure QuickTender website, and would have required access to your personal account, including your private login details. We would request that you provide an explanation as to why the transactions have been revoked.


Your account is currently in arrears by 70.01USD. As you are in violation of our terms of use by being in overdraft, we are going to require you make whatever arrangements necessary to refund the outstanding balance as soon as possible. To avoid any negative recourse, I am going to request that you provide an e-mail confirming your intent to return the funds, and the timeframe that you will be able to do so.


If you require more information, or believe that you are not responsible for the activity in question, please contact QuickTender Security Team at your earliest convenience. Please make sure that you have your QuickTender username and account number available to quote on any correspondence or during any phone call.


If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password.


Thank you for your patience and co-operation regarding this matter.


Best regards,

QuickTender Security Team


security@quicktender.com

Just to show AGAIN, here is their email to me.....

We are writing inregards to the unrecognised transacton. As we have not been able to identify this transaction please contact your credit card issuer in order to reverse the funds.

So they tell me to do a chargeback, then now say, oh sorry we are insane and you owe us money.

 

[RobWin]

just play, have you tried to get the casino or "a casino" to try and help you out with this issue in order to get it resolved? Might be worth a shot..

 

[just play]

just play, have you tried to get the casino or "a casino" to try and help you out with this issue in order to get it resolved? Might be worth a shot..

I don't understand what you mean?

QT took $70.01 from my bank, I never got to use those funds, so I never played at a casino?

 

[RobWin]

I don't understand what you mean?

QT took $70.01 from my bank, I never got to use those funds, so I never played at a casino?

Just try to get the casino that you use QT the most with to help you out on this issue...I'm sure if you are a good customer of theirs that they would be more than happy to help you here and they also have a quicker line of communication with QT too...

It definitely will not hurt anything to at least try this route and it could actually help to solve the issue faster.

 

[oldtrvlagt]

I could be wrong (have been more than once!) but I think "just play" deposits money in to QT then transfers it to a casino. In that case, I don't think a casino would be of any help since they are just receiving the funds from QT. I think the issue is QT debited the bank account twice (had this happen one time with Neteller years ago and it took a bit to get it straightened out). Dealing with QT is VERY difficult to say the least.

 

[just play]

I could be wrong (have been more than once!) but I think "just play" deposits money in to QT then transfers it to a casino. In that case, I don't think a casino would be of any help since they are just receiving the funds from QT. I think the issue is QT debited the bank account twice (had this happen one time with Neteller years ago and it took a bit to get it straightened out). Dealing with QT is VERY difficult to say the least.

They didn't debit my bank account twice this time (although they have done this to me 2 other times, and was cleared up) they just took the money and then claimed it wasn't them, when my bank confirmed it WAS them, it even said "their processors name" on my bank statement.

Of course didn't hear back from them today after them emailing me saying they tried to call me at 9:20 (i was out) and when was a good time to call back...It was about 9:40 and I said anytime, I'm home now.

I am still out $28.00 overdraft fee that I will never get back. I will never use QT again. And my bank reserves the right after their investigation (up to 90 days) to take back this $70.01 if fraud or something else is found

 

[RobWin]

I could be wrong (have been more than once!) but I think "just play" deposits money in to QT then transfers it to a casino. In that case, I don't think a casino would be of any help since they are just receiving the funds from QT. I think the issue is QT debited the bank account twice (had this happen one time with Neteller years ago and it took a bit to get it straightened out). Dealing with QT is VERY difficult to say the least.

I sent "Just Play" a private message explaining how the casino(s) could in fact actually help her in this situation..

 

[just play]

Now they are trying to say I used that money back in May....

Here is part of my bank statement (they were off by one cent) I deposited $70 into my bank and put $70 into QT but not $70.01 I asked them to show me proof of this.

05/15/2009 Cross Border Assessment ICA Fee -$0.56 $2.16
05/15/2009 Cross Border Assessment ICA Fee -$0.40 $2.72
05/15/2009 POS Withdrawal qt Fee:0.56 qt -$70.00 $3.12
05/14/2009 POS Withdrawal qt Fee:0. -$50.00 $73.12
05/13/2009 Deposit $50.00 $123.12
05/11/2009 Cross Border Assessment ICA Fee -$0.59 $73.12
05/11/2009 Cross Border Assessment ICA Fee -$0.42 $73.71
05/11/2009 Deposit $70.00 $74.13

Here is their email...

This is to inform you that the credit card deposit you have reversed was credited into your QT account on 11/05/2009 14:34 GMT. Hence your account is now in arrears of 66.51 USD.

Your account has now been reinstated so you may start depositing again. We regret to inform that you will not be able to transfer and withdraw funds until your account is in negative balance.

Thank you for your patience and co-operation.

Best regards,

QuickTender Security

Note the last line, "until my account is in negative balance" (I took out their processors name)

 

[LaurieJim]

OMG!!!!!! What a headache Justplay, this is the simple reason i always use pre paid debit cards and withdraw using my QT account, too much trouble can be had when using a personal banking account, for funding to gamble(QT), too many things can go wrong imo, but everyones different, i just prefer to keep my bank out of my gambling bizz................laurie

 

[just play]

OMG!!!!!! What a headache Justplay, this is the simple reason i always use pre paid debit cards and withdraw using my QT account, too much trouble can be had when using a personal banking account, for funding to gamble(QT), too many things can go wrong imo, but everyones different, i just prefer to keep my bank out of my gambling bizz................laurie

I know! Now they got me thinking maybe I did use the funds, I am going over my bank statement. It doesn't make sense that they said it came from 11/5/09 and it clearly states in my bank account it was $70 not $70.01.

I asked them to show me proof, I don't know if they have statements like our banks or casinos? They must have? I told them I will not continue to use them until this is figured out.

I am going back to scratch offs.

 

[pevangel]

"until my account is in negative balance"

that is a good one omg. so sorry for all your troubles, i sure do hope that this gets cleared up for you soon.


pevangel