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Discussion in 'America the Beautiful' started by just play, Jul 27, 2009.

    Jul 27, 2009
  1. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Here is the latest email I received....I owe THEM money!!! Are they insane really?

    THEY tell me to do a chargeback, I have the email, and then they pull this shit........



    Just to show AGAIN, here is their email to me.....

    So they tell me to do a chargeback, then now say, oh sorry we are insane and you owe us money.
     
  2. Jul 27, 2009
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    just play, have you tried to get the casino or "a casino" to try and help you out with this issue in order to get it resolved? Might be worth a shot..;)
     
  4. Jul 27, 2009
  5. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    I don't understand what you mean?

    QT took $70.01 from my bank, I never got to use those funds, so I never played at a casino?
     
  6. Jul 27, 2009
  7. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Just try to get the casino that you use QT the most with to help you out on this issue...I'm sure if you are a good customer of theirs that they would be more than happy to help you here and they also have a quicker line of communication with QT too...:)

    It definitely will not hurt anything to at least try this route and it could actually help to solve the issue faster.
     
  8. Jul 27, 2009
  9. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    I could be wrong (have been more than once!) but I think "just play" deposits money in to QT then transfers it to a casino. In that case, I don't think a casino would be of any help since they are just receiving the funds from QT. I think the issue is QT debited the bank account twice (had this happen one time with Neteller years ago and it took a bit to get it straightened out). Dealing with QT is VERY difficult to say the least.
     
  10. Jul 27, 2009
  11. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    They didn't debit my bank account twice this time (although they have done this to me 2 other times, and was cleared up) they just took the money and then claimed it wasn't them, when my bank confirmed it WAS them, it even said "their processors name" on my bank statement.

    Of course didn't hear back from them today :rolleyes: after them emailing me saying they tried to call me at 9:20 (i was out) and when was a good time to call back...It was about 9:40 and I said anytime, I'm home now.

    I am still out $28.00 overdraft fee that I will never get back. I will never use QT again. And my bank reserves the right after their investigation (up to 90 days) to take back this $70.01 if fraud or something else is found :mad:
     
  12. Jul 27, 2009
  13. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    I sent "Just Play" a private message explaining how the casino(s) could in fact actually help her in this situation..;)
     
    1 person likes this.
  14. Jul 28, 2009
  15. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Now they are trying to say I used that money back in May....

    Here is part of my bank statement (they were off by one cent) I deposited $70 into my bank and put $70 into QT but not $70.01 I asked them to show me proof of this.


    Here is their email...

    Note the last line, "until my account is in negative balance" :rolleyes: (I took out their processors name)
     
  16. Jul 28, 2009
  17. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    OMG!!!!!! What a headache Justplay, this is the simple reason i always use pre paid debit cards and withdraw using my QT account, too much trouble can be had when using a personal banking account, for funding to gamble(QT), too many things can go wrong imo, but everyones different, i just prefer to keep my bank out of my gambling bizz................laurie
     
  18. Jul 28, 2009
  19. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    I know! Now they got me thinking maybe I did use the funds, I am going over my bank statement. It doesn't make sense that they said it came from 11/5/09 and it clearly states in my bank account it was $70 not $70.01.

    I asked them to show me proof, I don't know if they have statements like our banks or casinos? They must have? I told them I will not continue to use them until this is figured out.

    I am going back to scratch offs.
     
  20. Jul 28, 2009
  21. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    "until my account is in negative balance" :lolup:

    that is a good one omg. so sorry for all your troubles, i sure do hope that this gets cleared up for you soon.


    pevangel
     

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