Wantedwin confiscated funds

[danikay18]

My partner won $3300NZD on wantedwin.com as soon as he withdrew the funds they confiscated them stating use of third party payment methods however all payment methods and documentation are in his name. They are refusing to pass him onto a manager and just keeps getting the same answer. They are claiming it is duplicate accounts but we have corresponded with their support team on several Occasions about this and they assured us that it was fine and they are happy for us to proceed and play as they are satisfied with the documents and believe it to be 2 seperate accounts as it is. Just 24 hours prior a withdrawal of $1200NZD was approved and received after questioning him about ONE deposit made via a paysafe voucher to which they accepted his explanation and verified his account AGAIN

 

[maxd]

Hello,

As it happens we have good contacts within the Dama network that could be helpful in getting this taken care of. If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service.

If you have any trouble with that here's a guide to steer you through the PAB submission: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader

 

[maxd]

Ah, and now I see your PAB, so we’ll proceed with that.

- Max

 

[danikay18]

Ah, and now I see your PAB, so we’ll proceed with that.

- Max

Thanks! Hopefully we can get this sorted

 

[GourdFollower]

This person was posting on behalf of a third party. That third party has now submitted their own PAB -- which we are pursuing.