Liam Hughes
Dormant account
- Joined
- Feb 12, 2011
- Location
- Romford
Since 5th May 2010 I have been waiting for a withdrawal of $4250. When I withdrew for the first time in May I was not contacted at all. So I contacted support via email. I had been waiting for while for an email from them but had no response. After a week I contacted Virtual Casino via live chat (the only form of contact they respond to). They asked me to supply my I.D. a bank statement to prove my address. After me sending this to them and waiting for weeks for a response again I ask them on chat how my withdrawal is. They respond with the department is looking into this and will be in touch. The same conversation went on with a number of people at Virtual Casino for months. They then ask for me to supply them with a picture of me holding my passport. Which I did send on 28th September 2010. I have had several chats with the withdrawal departments but all they say is to be patient. I sent of all these documents and had been told that they had received these ok.
They say every time I will be paid out but just to be patient. I have 16 saved live chats with the departments at virtual casino if you require me to send them to you? I went on live chat and spoke with Damian. He said that if I need any information about my account I now have to contact the CDS.
After contacting the CDS Department on 29/11/2010 and explaining my issue Anthony Vega has given me the same treatment Virtual Casino has. Being total ignored. Apart from saying we are looking into this.
Can anyone suggest what I could do next?
Liam
They say every time I will be paid out but just to be patient. I have 16 saved live chats with the departments at virtual casino if you require me to send them to you? I went on live chat and spoke with Damian. He said that if I need any information about my account I now have to contact the CDS.
After contacting the CDS Department on 29/11/2010 and explaining my issue Anthony Vega has given me the same treatment Virtual Casino has. Being total ignored. Apart from saying we are looking into this.
Can anyone suggest what I could do next?
Liam