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Slow Pay Virtual Casino taken over a year to pay me out.

Discussion in 'Casino Complaints - Bonus Issues' started by Liam Hughes, Feb 18, 2011.

    Feb 18, 2011
  1. Liam Hughes

    Liam Hughes Dormant account

    Occupation:
    Builder by day Casino man by night
    Location:
    Romford
    Since 5th May 2010 I have been waiting for a withdrawal of $4250. When I withdrew for the first time in May I was not contacted at all. So I contacted support via email. I had been waiting for while for an email from them but had no response. After a week I contacted Virtual Casino via live chat (the only form of contact they respond to). They asked me to supply my I.D. a bank statement to prove my address. After me sending this to them and waiting for weeks for a response again I ask them on chat how my withdrawal is. They respond with the department is looking into this and will be in touch. The same conversation went on with a number of people at Virtual Casino for months. They then ask for me to supply them with a picture of me holding my passport. Which I did send on 28th September 2010. I have had several chats with the withdrawal departments but all they say is to be patient. I sent of all these documents and had been told that they had received these ok.
    They say every time I will be paid out but just to be patient. I have 16 saved live chats with the departments at virtual casino if you require me to send them to you? I went on live chat and spoke with Damian. He said that if I need any information about my account I now have to contact the CDS.
    After contacting the CDS Department on 29/11/2010 and explaining my issue Anthony Vega has given me the same treatment Virtual Casino has. Being total ignored. Apart from saying we are looking into this.
    Can anyone suggest what I could do next?

    Liam
     
  2. Feb 18, 2011
  3. lnspin

    lnspin Senior Member webmeister

    Occupation:
    Webmaster - Mygamblinglife.com
    Location:
    WorldWide
    Honestly, As with any virtual casino just forget about it. You will never see this money

    Move on, visit the accredited section, and choose a casino from there.
     
  4. Feb 18, 2011
  5. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    The Virtual Group is well known for delay tactics. They have a rep who is known as Marty Davis and is no longer on this board.

    I suggest you get hold of him to assist you. The Virtual Group are Rogues here, so I don't think that you will be able to complain or PAB (Pitch a Bitch) with the moderators.

    In another line, it's good that you share this info so the general public are aware of the continual rogue behaviour of the Virtual Group.

    You can contact Marty here:

    Marty Davis
    This email is not visible to you.

    Nate
     
    Last edited: Feb 18, 2011
    1 person likes this.
  6. Feb 18, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @Liam Hughes: sorry, needed to change the title of your thread slightly. "WARNING!!! ..." looked too much like one of our official Casinomeister Warnings and that's probably not a good idea.
     
  8. Feb 18, 2011
  9. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    The Mr.Marty Davis Yahoo.
    He has helped some on Past Issues but not enough.
    I sent him a note on this thread.
    Good Luck to ya Liam Hughes & Welcome to Casinomeister's forum.
    ~T~
     
  10. Feb 18, 2011
  11. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Hello Liam Hughes I do not promote any of them casino's.
    But I will help anyone if need be.
    I called that toll free number and Marty answered the phone.
    He is banned from Casinomeister's so he can not post.
    I was told by Marty he will write something & I will be happy to post what he sends me to pass on to you.
    Thanks
    ~T~
    Gambling Wages support operates from Monday to Friday from
    9:00 am to 5:00 pm GMT - 6 hours.
    Toll Free Phone: 1-800-549-7407
     
  12. Feb 18, 2011
  13. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Liam Hughes contact him and please let us know how you make out.
    Thank You
    ~T~
     
  14. Feb 19, 2011
  15. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    finally paid by Slot Madness virtual group casino member

    I stayed on them plus asked Quicktender to contact them, which they did. I threatened to report them to the DOJ for online fraud. I got paid pretty quick after that.

    I would have never waited to cause them trouble for as long as you have. Get on them! and if you deposited via an ewallet, contact them for help, if via visa or mc threaten to turn the processor who handled your payment in.
     
    Last edited: Feb 19, 2011
  16. Feb 19, 2011
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Maybe they are not as fearless as we think. They are based in Costa Rica, and will deal with anyone who turns up in person to complain "robustly". No way would they enter US territory either.

    It seems what they are afraid of is a DoJ investigation that will shut down the money conduit between them and US players, probably the ONLY thing that will create a significant dent in their business.

    This is not as bad as a chargeback, but is worth a try against those casinos that are KNOWN to be rogue, and are a "won't pay if we can find an excuse not to", rather than those that GENUINELY believe the player has broken the rules.
    Try to make this "threat" over the phone, rather than by email, so they have nothing to use against you should they call your bluff.
    Given the current climate of multiple seizures, such a threat probably carries more weight than in the past.

    Not to be used in a trivial manner, and only after ALL possible avenues of dispute have been tried.

    CM members who MISUSE such a threat when they are in the wrong will themselves be dragged into the proverbial street and shot.
     
  18. Mar 22, 2011
  19. Liam Hughes

    Liam Hughes Dormant account

    Occupation:
    Builder by day Casino man by night
    Location:
    Romford
    Still not been paid....

    After being told by This email is not visible to you. and (Marty) This email is not visible to you. that my account was reopened and my withdrawal has been processed. On the 23rd Feb and this should take 7-10 business days. Since my withdrawal has not been sent to me tried contacting Claudia again via email but had no response from her. It seems to have gone all quite again. Ive also tried Marty with no joy.

    As i did not have any response from them both I contacted Virtual casino Direct which they told me that i should wait another 7 - 10 day. This was more than 10 days ago and i have still not received my funds.

    Virtual Casino mentioned in one of there responses that they will only be paying me in $750 transactions. This then means i will be waiting another 2 months for my winnings.

    Does anyone have any suggestions?
     
    1 person likes this.
  20. Mar 23, 2011
  21. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    I was finally paid only after........

    Finally paid after repeated phone calls(don't bother with chat support, they are worthless). Then sent emails threatening to report them to the u.s. dept. of justice for online fraud. After that, was paid by check not to quicktender as I requested and as my account history showed, "approved to quicktender".
    Was worried as haven't received a check in over 2 years but it did clear.

    Just stay on their backs EVERY DAY! it took weeks to be paid(see my posts re: slotmadness); but finally did get paid my 2000.00+

    good luck
     
    Last edited: Mar 23, 2011
  22. Mar 25, 2011
  23. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    You should be happy they paid you in full. I've heard of stories where they would pay only half or less and then hope you'll give them another year
     
  24. Apr 1, 2011
  25. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    Marty got a new job and is no longer working with these guys. Probably why you had no joy when you tried contacting him now. Try contacting Steve, who worked with Marty in the affiliate area. steve(at)gamblingwages(dot)com
     
    1 person likes this.
  26. Apr 1, 2011
  27. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Which brings me to my question here. I noticed Bryan also mentioned that Marty is no longer with the Virtual group. May I ask if ANYONE knows as to WHY Marty left this place and for what reasons.

    Did Marty have anything to say in relation to him leaving. We all know he has a bag of stories to tell and a wondering mind couldn't look past the fact he probably left on bad terms. Am I correct??
     
  28. Apr 1, 2011
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    My only suggestion is that you post your story on every forum, social site, and anywhere else you can on the internet so that hopefully one day ALL the players in the world will know that the Virtual Group are a bunch of thieving rogues! :mad:

    Wont help you, I know - but it might stop others getting ripped-off.

    I hope you get your money soon... but I'm not holding my breath.

    KK
     
  30. Apr 1, 2011
  31. TopAff

    TopAff Banned User - exploiting the forum

    Occupation:
    affiliate
    Location:
    World
    Send me PM with the details I will check if I can find some sort of way to talk to them.
     

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